How to fix Netflix app that keeps crashing on iPhone XR after iOS 13.2 update [Troubleshooting Guide]

A Netflix app that keeps crashing after updating to iOS 13.2 may be caused by a few factors. Usually, this type of issue is just a minor glitch and can be fixed easily. 

What you’ll find in this article are common workarounds that will deal with Netflix app that keeps crashing on iPhone XR after iOS 13.2 update. If you’re one of the affected users, read further and see how you can fix the issue. 

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Troubleshoot Netflix app that keeps crashing after installing iOS 13.2 update on iPhone XR

An app crash after an update may be due to a programming error or a software bug. These glitches often creates error on devices as they tend to change network settings, bandwidth constraints and also affects the CPU usage. Provided below are guides on how to fix a Netflix app that keeps on crashing after iOS 13.2 update on iPhone XR. Continue reading and follow the steps carefully. 

 

First solution: Quit the app and reboot your iPhone XR. 

Quitting the Netflix app that is running in the background will help in removing glitches that may have been inflicted during the software update. Doing so allows optimization of the apps performance and could fix the problem. To quit the app, follow these steps: 

  1. Swipe your finger up and then pause from the Home screen.
  2. Swipe left or right to navigate through the apps preview. 
  3. Then swipe up on Netflix app’s preview to close the background app. 

If  you’ll see other apps that are running in the background, close them all to avoid conflict with the Netflix app. Just follow the same procedures to close all background apps. Once done, reboot your iPhone XR to refresh the system and remove dump cache. 

You can initiate a soft reset to reboot the device with these steps: 

  1. Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds. 
  2. Release both buttons once Slide to Power off prompt appears on the screen.
  3. Drag the Power off slider to the right to turn off your phone.
  4. After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.

You can also perform a force restart as an alternative method in rebooting the device. This will provide the same benefits as a soft reset but here’s how it’s done: 

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly. 
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.

After rebooting the device, reopen the Netflix app and monitor if it still crashes or not anymore. 

 

Second solution: Install pending app updates to fix the Netflix app that keeps crashing. 

If crashing issue has been reported to Netflix developers, they might provide an update to fix this error on their app. Installing pending app updates might resolve the problem with Netflix. Also, updating the other apps could provide fixes to their respective in-app errors and could enhance their performance. Doing so will provide stability to these apps and align with the new software version, removing incompatibilities throughout the process. To update Netflix and all apps, follow the steps below: 

  1. From the Home screen, tap on App Store to open it. 
  2. Tap on Today tab at the bottom. 
  3. Then tap on the user profile icon on the top right corner of the screen. 
  4. You should see the account details. 
  5. Scroll down to the Available Updates section. 
  6. Tap on Update next to the app to update individual apps.
  7. Tap on Update All to update all apps simultaneously. 

It is recommended to reboot the device after installing app updates to implement necessary changes and remove extra cache files on the system. 

 

Third solution: Reset network settings on your iPhone XR. 

As mentioned, network changes can also affect online app services and might be the reason why Netflix app keeps on crashing. These changes might be imminent during software updates due to iOS overrides. They could have invalidated some network settings on your iPhone XR, causing relevant symptoms to occur. To remove these from the probable cause of the problem, reset network settings might help. Performing this process will delete all customized network settings and revert them to the default values and options. Here are the steps if you want to give this a try: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Reset Network Settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm network settings reset.

Your phone will reboot automatically after the reset is done. As soon as it boots up, open the Netflix app and check if the issue is gone. 

 

Fourth solution: Reset all settings on your iPhone XR. 

iOS override is not limited to network settings. They could also alter the other settings on your phone and might be the reason why the issue persists. If that’s the case, perform an all settings reset to remove all iOS overrides and customized settings on your device and restore them to the default configurations. Here’s how: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Reset All Settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm all settings reset. 

Once the reset is completed, your phone will restart on its own. Relaunch the Netflix app once its up and running to see if the issue has been rectified. 

 

Fifth solution: Uninstall then reinstall Netflix app on your iPhone XR. 

If all else fails and the Netflix app keeps on crashing after performing the steps, your last resort is to uninstall then reinstall it. This process will allow you to get the app like a new one and will remove stubborn bugs that might have been affecting its performance. To do that, simply follow the steps below: 

  1. From the Home screen, tap and hold on an app icon until the icons start jiggling. 
  2. Tap the X on the app you want to delete.
  3. Select Delete to confirm the deletion of the selected app. 
  4. Perform a restart on your iPhone.
  5. After the reboot process is done, open the App store from the Home screen. 
  6. Tap on your profile icon then tap on Purchased. 
  7. Tap the Not on This iPhone tab.
  8. Select the app that you want to reinstall on your device.
  9. If you don’t see the app from the selected tab, try switching to All tab.

After reinstalling the Netflix app, relaunch it and see if you can use it without an issue.

 

Still have the Netflix app that keeps crashing on your iPhone XR?

If the solutions above did not fix the problem, you’ll need to report this matter to the Netflix app support for additional information on how to fix the problem. There might be some severe bugs on the app and causes the issue. 

You can also inform Apple support about this problem and wait for their official recommendations on how to fix the Netflix app that keeps crashing on iPhone XR after iOS 13.2 update. 

 

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