How to fix iPhone X notifications that play in silent mode after updating to iOS 13.2 [Troubleshooting Guide]

Sometimes, it is important to keep your device in silent mode especially if you’re in a meeting or attending some important events and disturbance is prohibited. However, you could be in an awkward situation if suddenly your device notification will play even in silent mode. 

Some iPhone X users experienced the same type of problem after updating to iOS 13.2. What we’re going to tackle in this article are procedures that could help fix the iPhone X notifications that play in silent mode after iOS 13.2 update. If you’ve experienced this issue on your iPhone X, feel free to follow the steps below. 

Also, you might be using other Apple devices and we have our troubleshooting pages that could help you fix future issues. Feel free to browse the page and equip yourself with knowledge that might come in handy. You can also interact with us by answering our iOS issues questionnaire. Just hit submit to contact us. 

 

Troubleshoot notifications that play in silent mode on iPhone X after iOS 13.2 update

It might be fascinating to experience this type of issue first hand. Normally, iOS updates are being attacked by different types of problems after their release and this might be the case on your iPhone X. To remove software-related causes that might be affecting some functions on your phone, execute the procedures that you can find below. Prior performing the steps, ensure that your phone is on silent mode by toggling the silent/ringer switch at the left side of your phone. It is located above the volume rockers and make sure it is on red switch position.

 

First solution: Reboot your iPhone X. 

As simple as rebooting the device could provide an instant fix to your problem. Minor glitches are usually eliminated after performing a restart. This will also provide a quick system refresh and unimplemented changes  from iOS 13.2 update could be expedited. This might resolve the notifications that play in silent mode on your iPhone X. 

A soft reset is one way for you to reboot your device. It is done this way: 

  1. Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds. 
  2. Release both buttons once Slide to Power off prompt appears on the screen.
  3. Drag the Power off slider to the right to turn off your phone.
  4. After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.

An alternative option is to perform a force restart. It provides the same result as the soft reset but differs on how they’re executed. Here’s how: 

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly. 
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.

Rogue apps that occurred due to the recent update could also be removed with this procedure and increase the chance of resolving the problem. Once the phone is up and running, perform a test to see if the notifications are muted in silent mode. 

 

Second solution: Check and manage DND feature on your iPhone X. 

Do Not Disturb or DND feature on your iPhone X might do the trick in fixing the notifications issue. Turning it on will mute notifications on your device. If you’re not aware about this, here are the steps: 

  1. Access Settings from the Home screen. 
  2. Tap Do Not Disturb.
  3. To enable Do Not Disturb feature completely, simply toggle the switch to turn it on. Notifications for incoming calls, messages and some apps are now muted.

There is also a DND option called emergency bypass that allows certain notifications to play like call alerts if they’re coming from the assigned contact. If the issue is monitored on certain phone numbers, emergency bypass might have been activated. To verify this, just follow these steps: 

  1. Open the Contacts or Phone on your iPhone X. 
  2. Look for the contact where notifications usually play and see if Emergency Bypass option is enabled. 
  3. Tap Edit. 
  4. Select Ringtone from the contact information. 
  5. Look for Bypass Emergency
  6. If you would like, toggle the switch to turn it OFF

Once changes are saved, reboot your iPhone X and monitor if it fixes the issue. 

 

Third solution: Reset all settings to fix iPhone X notifications that play in silent mode. 

Settings alteration due to the recent update might be the reason why notifications play in silent mode. This could happen due to iOS overrides and to help you deal with the issue, perform an all settings reset. This will erase all customized settings including overrides on your phone and restore them to the default values and options. To execute this process, here are the steps: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Reset All Settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm all settings reset. 

Your phone will reboot automatically after the reset is done. As soon as it boots up, check if the problem on your notifications have been fixed. 

 

Fourth solution: Restore your iPhone X to its default factory configurations. 

If the preceding solutions failed in fixing the problem on your iPhone X, you might opt-in for a factory reset. Restoring your iPhone X to its default factory configurations will remove stubborn glitches by wiping out all contents on your device. Having said that, it is recommended to create backups of your important files through iTunes or iCloud beforehand. Once ready, follow the steps below to perform a master reset: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Erase all contents and settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm all settings reset.

Just allow your device to reboot automatically after the reset. Once it’s up and running, verify if the issue is gone. 

 

Other option

Complex system error might have been dwelling on your phone and might be the reason why notifications that play in silent mode persists up to this point. Recovery mode restore is an advanced solution that might do the trick in resolving the error. 

In order to carry out this process, you’ll need to prepare a Mac or Windows computer with the latest iTunes installed. Also ensure that your computer runs on the latest operating system that is compatible with your iPhone XS Max. If all requirements are met, connect your device to the computer using the Apple-supplied USB/lightning cable. Then allow iTunes to sync with your iPhone and backup files, if possible. Once the backup is secured, follow these steps to put your iPhone XS Max in recovery mode and then restore iOS in iTunes:

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly.
  3. Then press and hold the Power/Side button once prompted with Connect to iTunes screen. Do not release the button when Apple logo appears as you will need to enter recovery mode state.
  4. Once you enter the recovery mode, you’ll see either Update or Restore option.
  5. Select Restore if you want to reinstall and download iOS on your device without erasing data. 

Do not disconnect your phone and keep it connected until the entire restore process is finished.

 

Still having an iPhone X notifications that play in silent mode issue?

If all of the solutions fail in resolving the issue on your device, it might be time to contact Apple support and get additional information on how to take care of the problem. It might have been a bug on the update that needs a follow up patch to get fixed. They can provide you an official recommendation on how to fix the iPhone X notifications that play in silent mode after iOS 13.2 update. 

 

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