How to fix iPhone X AirDrop that stopped working in iOS 13, cannot transfer files via AirDrop

Having trouble transferring files via AirDrop with your iPhone X after the iOS 13 update? If that is so, then this post may be able to help you. Keep scrolling to find out what to do if your iPhone X AirDrop stopped working in iOS 13.

AirDrop is one of the essential features of an iOS device that allows you to easily and quickly transfer files between other Apple devices. The transfer process utilized Bluetooth LE for broadcasting, discovery and negotiating connections and point-to-point Wi-Fi to transfer data. Aside from speed data transfer, it is also power-efficient and more secure because each device creates a firewall within the connection and files are sent encrypted. To get started, you need to turn AirDrop on to enable the feature on your device. This can be done by swiping down from the upper-right corner of the screen to open the Control Center. Then press and hold your finger on the top-left box containing the Airplane mode icon. Tap the AirDrop button in the next menu, then choose whom you’d like to receive your AirDrop transfers. The safest option is Contacts Only. Once you have that all set, you can start using AirDrop to share files. The receiving device must be turned on so for the file transfer to work. If for some reason, you couldn’t get these things to work on your iPhone X after the iOS 13 update, I’ve mapped out a few helpful workarounds you can use to troubleshoot the problem and eliminate usual hindrances. Read on for more detailed solutions to AirDrop problems in iOS 13.

Before moving on, feel free to browse through our troubleshooting pages to find potential solutions to other problems with your other Apple devices. If your iOS handset is in the list of our supported devices, then you can visit its exclusive troubleshooting page and find the problem that you need help dealing with. You can refer to or use our provided solutions and workarounds if needed. In the case where you’d prefer to get direct assistance from us, simply fill up our iOS issues questionnaire and hit submit to contact us.

Troubleshooting a problem on the iPhone X AirDrop that stopped working in iOS 13

The following procedures are used to rule out common factors such as network-related errors, invalid settings and software glitches that might have caused AirDrop to stop working on your iPhone X after the iOS 13 update installation. Don’t forget to perform a test file transfer after carrying out each procedure to determine whether or not the problem is fixed. Note that there is no definite solution because the root cause of the problem is yet to be determined. Thus, you may have to go through a trial-and-error process until the ultimate solution is obtained.

 

First solution: Turn Wi-Fi and Bluetooth off and on.

The first factors you should eliminate are minor problems affecting your iPhone’s Wi-Fi and Bluetooth functions. Connection errors that transpire from a major system update are usually tagged among other minor software errors that are easily resolved by refreshing the connection. Since both Wi-Fi and Bluetooth features are requisites to using AirDrop, refreshing both features would be necessary.

  • To refresh Wi-Fi functions of your iPhone, go to Settings-> Wi-Fi menu then toggle the switch to turn Wi-Fi off for a few seconds and toggle again to turn Wi-Fi back on.
  • To refresh Bluetooth connections on your iPhone, go to Settings-> Bluetooth menu then toggle the switch next to Bluetooth off for a few seconds and then back on again.

You can also use the Wi-Fi and Bluetooth icons straight from the Control Center of your iPhone. Be sure to turn both features back on before you retry transferring files via AirDrop.

 

Second solution: Soft reset to fix your iPhone X AirDrop that stopped working in iOS 13.

Another simple way to rectify minor post-update errors including those affecting the phone’s AirDrop functions is a soft reset. In fact, clearing out random system glitches is one of the main reasons as to why it is recommended to reboot your phone after an update. Thus, if you haven’t already, follow these steps to soft reset/reboot your iPhone X:

  1. Press and hold the Side button and either Volume button for a few seconds until the Slide to Power Off appears.
  2. Release both buttons when the power off slider appears.
  3. Drag the slider to the right and allow several seconds for your phone to power off.
  4. After 30 seconds or so, press and hold the Side button again until the Apple logo appears.

Allow your device to finish its boot sequence then enable both Wi-Fi and Bluetooth features and try to use AirDrop again to see if the problem is gone.

ALSO READ: How to fix iOS 13 Bluetooth pairing error on iPhone X, cannot pair to Bluetooth accessories

Third solution: Sign out and back into your iCloud account.

Account-related issues may also be the main reason why AirDrop stops working after the major system update. It is possible that your recent account login sessions had expired and thus you’ll need to sign in again to activate all associated services including AirDrop transfers. Here’s what you should do then:

  1. Tap to open the Settings app from your Home screen.
  2. Select your name or Apple ID label.
  3. Scroll down and tap the option to Sign Out.
  4. Enter your Apple ID password and tap the option to Turn Off.
  5. Enable the data that you want to keep a copy on your phone.
  6. Then tap Sign Out twice to confirm that you want to log out of your iCloud account.

To sign into your iCloud again, continue with these steps:

  1. Tap Settings from the Home screen.
  2. Tap the option to Sign In to your iPhone.
  3. Enter your Apple ID and password to continue.

If you enable two-factor authentication, you’ll be asked to enter the six-digit verification code sent to your trusted device or phone number then input that code to complete sign in.

 

Fourth solution: Reset network settings to fix your iPhone X AirDrop that stopped working in iOS 13.

A network settings reset may also be the key to resolving the problem if incorrect network settings or improperly configured network options are the main fault. Random errors like this are individual after a major system transition and so you also have to consider ruling them out. Just follow these steps if you wish to proceed:

  1. From your Home screen, tap Settings.
  2. Select General.
  3. Scroll down to and tap on Reset.
  4. Select Reset Network Settings from the given options.
  5. Enter your device passcode if prompted to continue.
  6. Then tap Reset Network Settings again to confirm that you want to reset network settings on your phone.

A network settings reset will erase your phone’s existing network settings, APNs, Wi-Fi networks, Bluetooth connections and other relevant information and then restores the original network values. Invalid settings are likewise eliminated. After the reset, you will need to re-enable Wi-Fi and Bluetooth on your device, so you can use AirDrop again.

ALSO READ: How to fix an iPhone 7 that won’t send emails in iOS 13, cannot send email error

Fifth solution: Restore factory default settings on your iPhone X (factory reset).

Major system flaws may not be rectified by the previous methods and thus, AirDrop problems persist. To deal with complex system errors like this, performing factory reset is usually needed. This means wiping everything from your iPhone system and then restoring its factory default settings. After the reset, you can set your iPhone up and configure individual features as new. The main downside however, is that you’d lose critical data stored on your iPhone storage in the process. To avoid permanent data loss, back up all your files to iCloud or iTunes beforehand. In this walkthrough, you’ll be using iTunes to manually erase and restore your iPhone X through a computer. Thus, you can back up your iPhone data to a computer drive/folder using iTunes before you reset. Then proceed to these steps whenever you’re all set:

  1. Using the Apple-supplied USB/lightning cable, connect your iPhone to the computer that you used to synced before. 
  2. Open iTunes on your computer once it’s connected.
  3. From the iTunes main screen, select the Sync option. 
  4. Once prompted, enter your device passcode to unlock your phone. This will backup your iPhone to the computer. 
  5. Click the option to Restore iPhone from the most recent backup.
  6. Then follow the rest of the on-screen prompts to complete the reset process.

You can also use iTunes to restore your iPhone in recovery mode and use a recent iOS backup. This can be considered a downgrade but may be the only way for you to get AirDrop to work properly again on your device. You can always update to the latest iOS version available as soon as Apple has issued permanent fix patch to resolve AirDrop transfer issues in iOS 13. In case you’d be interested in restoring your iPhone X in recovery mode, you can also refer to these steps:

  1. Using the Apple-supplied USB/Lightning cable, connect your iPhone X to the computer.
  2. Once connected, press and release quickly the Volume Up button.
  3. Then press and release quickly the Volume Down button.
  4. Press and hold the Power/Side button and keep on holding as it restarts. Do not release the Power/Side button if you’ll see the Apple logo as you’ll need to put the device on recovery state. 
  5. Release the Power/Side button once you see the Connect to iTunes logo on the screen. 
  6. Then, navigate to iTunes on your computer. You should see a message saying that your connected iOS device is in recovery mode and prompts options to update or restore. 
  7. Select Restore on the option to wipe everything from the phone system and then restore iOS through iTunes. 

Wait for your device to finish restoring files. The process usually takes around 15 minutes to be completed. If it goes beyond that timeframe, your device will exit recovery mode and thus, you’ll have to start all over to put it back in a recovery state and finish restoring the system.

ALSO READ: How to fix iPhone Bluetooth pairing that’s not working in iOS 13, cannot pair/connect to Bluetooth device

Still having trouble with your iPhone X AirDrop that stopped working in iOS 13?

Consider escalating the problem to Apple Support if none of the given solutions is able to get AirDrop to work properly again on your iPhone X in iOS 13. This could be another iOS bug that requires a dedicated fix patch via follow-up updates. While waiting for the permanent fix, you can use alternative iOS data transfer tools to transfer files from your iPhone to other Apple devices. Among the widely used tools that serve this purpose are PhoneTrans iPhone Transfer Tool, AnyTrans, iSkysoft iTransfer, and TunesMate, to name a few.

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