How to fix iMessage that stopped working on iPhone XS Max after iOS 13.2 update [Troubleshooting Guide]

iMessage has gained its popularity among iPhone users due to its intuitiveness and usability. However, this feature has been one of the affected functions from bugs after iOS updates. Several iPhone XS Max users have reported an error on iMessage that stopped working after updating to iOS 13.2. 

To help those users affected by the issue, this article has been created. If you’re one of them, read further and see how you can fix the iMessage that stopped working on iPhone XS Max after iOS 13.2 update. 

By the way, if you’re using several Apple devices, you can also browse and visit our troubleshooting pages if you’ll encounter issues with them in the future. You can find fixes to common problems that might be helpful. If you want to contact and interact with us directly, you may answer our iOS issues questionnaire and hit submit. 

 

Troubleshoot iPhone XS Max with iMessage that stopped working after installing iOS 13.2 update

Updating to a new software version could either make or break your device. This is due to random bugs and glitches that’s causing issues after an update. If you encounter an issue on iMessage that stopped working on iPhone XS Max after installing iOS 13.2, follow the step by step process below to fix the problem. 

 

First solution: Toggle iMessage off and on. 

Minor glitches that might have been affecting the iMessage function can be removed by simply disabling and enabling the iMessage feature. This is a simple method that has been proven effective in dealing with connectivity errors that causes issues such as iMessage that stopped working on your iPhone XS Max. To execute this procedure, here’s how: 

  1. From the Home screen, select Settings.
  2. Tap Messages.
  3. Toggle the switch to turn off iMessage.
  4. Perform a soft reset on your iPhone XR. You may perform the usual reboot process by pressing the Power/Slide button until the Slide to Power off button appears. Drag the slider to the right to turn off your phone. Wait for 30 seconds then turn on your  phone by pressing the Power/Side button again. 
  5. After the reboot process is done, go back to Settings > Messages.
  6. Toggle the switch again to turn iMessage on

As soon as iMessage has been turned on, perform a test by sending an iMessage to your own number and see if it works as intended. 

 

Second solution: Manage and configure the date and time settings on your iPhone XS Max.  

Incorrect date and time settings could also affect the iMessage functionality and might be the reason why it stopped working. This could be made possible by iOS overrides that’s usually common during iOS updates. To ensure that this is not the culprit of the issue, follow these steps to check and manage the date and time settings on your iPhone XS Max: 

  1. Access Settings from the Home screen. 
  2. Select General.
  3. Tap on Date & Time
  4. If necessary, tap to enable Automatic date and time settings. If automatic time and date option is already selected, try try to manually set the date and time based on your time zone and location. 

To check the correct time zone, simply set your iPhone to use its current location. Here’s how:

  1. Go to Settings > Privacy
  2. Tap Location Services.
  3. Select System Services
  4. Tap the option to Set Time Zone

To check if your iPhone is showing the correct Time Zone, carry out these steps instead:

  1. Access Settings > General.
  2. Select Date & Time
  3. Tap Time Zone.

After verifying all information if they’re correct, open iMessage and check if the issue is gone.

 

Third solution: Sign out then sign in your iMessage account on your iPhone XS Max. 

Signing out and signing in your iMessage account could remove errors caused by incorrect login credentials. If iOS override has affected your iMessage account, it might caused iMessage to stop working after iOS 13.2 update. To refresh the login information, sign out then sign in your iMessage account with the steps below: 

  1. From the Home screen, tap on Settings
  2. Select Messages
  3. Go to the Send & Receive section. 
  4. Tap on Apple ID:[your Apple ID/email address].
  5. Select Sign Out option.
  6. After you’ve successfully signed out from iMessage, reset or reboot your iPhone XS Max. 

Once the phone has rebooted, perform a test on iMessage and check if you’re able to use it again. 

 

Fourth solution: Reset network settings to fix iMessage that stopped working. 

iOS override is not limited to certain settings. It could also alter the network settings on your iPhone XS Max and invalidate them. If that happens, it could affect online services like iMessage and causes relevant symptoms to occur. Performing reset network settings will wipe out all customized network settings including iOS overrides and restore them to the default values and options. To give this a try, perform the steps below: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Reset Network Settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm network settings reset.

Your phone will reboot automatically after the reset is done. Enable important features including cellular data and Wi-Fi then use your iMessage to check if the issue has been rectified. 

 

Fifth solution: Factory reset your iPhone XS Max. 

Advanced solutions may be needed if all procedures failed in fixing the iMessage that stopped working problem. Complex system errors might have been manifesting on your phone’s system and simple methods could not cure them. Performing a factory reset on your iPhone XS Max will delete all contents including tough bugs and revert all options to the default factory configurations. It is recommended to backup your important files via iTunes or iCloud beforehand should you wish to give this a shot. If you’re ready, here’s how it’s done: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Erase all contents and settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm all settings reset.

Once the reset is completed, your phone will restart automatically. Set it up like a new one as soon as it boots up to use your iPhone XS Max again. You can make things easy by following the initial setup wizard. 

 

Still having an iMessage that stopped working on your iPhone XS Max?

If all solutions did not fix the problem, fatal system errors could be affecting iMessage functionality and might be the reason why the issue persists up to this point. In-depth solutions like recovery mode restore or DFU mode restore could help you fix the problem. Simply check our troubleshooting pages to know more about the process. 

You can also contact your carrier provider and verify if there’s an ongoing service outages or server maintenance that might have been affecting iMessage functionality and causes the problem. 

Contacting Apple support might be beneficial as well since they can provide you with additional information as well as official recommendations on how to fix iMessage that stopped working on iPhone XS Max after iOS 13.2 update.

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