How to fix App Store that’s not working on iPhone XS Max after iOS 13.2 update [Troubleshooting Guide]

It might be an inconvenience if App Store is not working on your iPhone XS Max. This is one of the most important apps that you can use on your Apple device. While it might just be a minor glitch that’s preventing you to use App store, it might escalate to a severe problem if not cured right away.

The steps listed in this article will provide some help in dealing with an App Store that’s not working on iPhone XS Max after iOS 13.2 update. Read on and find out how you can execute each step. 

We also have our troubleshooting pages that might help you fix some common issues on  your other Apple devices. Feel free to browse the page and acquire helpful tips that might help you in the future. If you want to have a direct interaction with us, you can also answer our iOS issues questionnaire and hit submit to contact us. 

 

Troubleshoot iPhone XS Max with App Store that’s not working after updating to iOS 13.2 update

Minor software glitches may occur on your devices and might be the reason why you got this issue after installing a new update. You can rectify the App Store that’s not working on your iPhone XS Max after iOS 13.2 update by following the simple steps below. Prior performing the procedures, make sure that your Wi-Fi connection is working on other devices as it is necessary to have a good internet connection for App Store to work properly. 

 

First solution: Quit all background app then reboot your iPhone XS Max. 

Rogue apps may occur after an update due to random bugs that might affect their performance. They could create conflict with App Store and might be the reason why it stopped working after installing iOS 13.2 update. To remove this from the possible cause, close all apps that are running in the background by following these steps: 

  1. Swipe your finger up and then pause from the Home screen.
  2. Swipe left or right to navigate through the apps preview. 
  3. Then swipe up on App Store app’s preview to close the background app. 

After closing all background apps, reboot your device to kill minor glitches and expedite the implementation of changes from the recent software update. You can reboot your device by performing a soft reset. Here’s how: 

  1. Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds. 
  2. Release both buttons once Slide to Power off prompt appears on the screen.
  3. Drag the Power off slider to the right to turn off your phone.
  4. After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.

Force restart is an alternative method to reboot your iPhone XS Max. Performing this process could further remove erratic apps on your device and might help in fixing the problem. Here are the steps to force restart your device: 

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly. 
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.

After rebooting your iPhone, connect to your Wi-Fi network and relaunch App Store to check if it is working as intended. 

 

Second solution: Refresh internet connection on your iPhone XS Max: 

Refreshing the internet connection on your device can help remove network-related connectivity  errors that may have been causing the App Store that’s not working problem. Toggling the Wi-Fi on your iPhone XS Max is one of the options to refresh internet connection. Here’s how it’s done: 

  1. Select Settings from the Home screen. 
  2. Tap on Wi-Fi
  3. Toggle the Wi-Fi switch to turn the feature off for a few seconds and then tap the switch again to turn it on. 

Toggling Airplane mode off and on is another way to get a quick and holistic approach in refreshing connections on your device. Enabling this feature will cut off all wireless radio connections and disabling it resumes those radios. To execute this process, follow the steps below: 

  1. Access Settings from the Home screen. 
  2. Check Airplane mode. If toggle is currently turned on, tap on it to switch it off. If not, tap the toggle to turn it on.
  3. While the Airplane mode is enabled, perform a soft reset on your device. 
  4. Wait for your phone to go back online after the reset then access Settings > Airplane mode. Tap the switch to disable the feature. 

Allow your phone to establish all connections including Wi-Fi and open the App Store to see if the issue is gone. 

 

Third solution: Disable restrictions on your iPhone XS Max. 

Restrictions on your device can also cause App Store to stop working after an update. If this feature has been turned on accidentally or has been turned on automatically due to iOS overrides, turn it off by following these steps: 

  1. Access Settings from the Home screen.
  2. Tap on Screen Time
  3. Scroll down to and tap on Content & Privacy Restrictions
  4. If prompted, enter your device passcode to continue. 
  5. Toggle the slider switch to turn it off. 

If it is already off, toggle the switch to turn it on then toggle it again to turn off the feature. It will refresh the Restrictions and might resolve the problem.

 

Fourth solution: Reset network settings on your iPhone XS Max to fix App Store that’s not working. 

iOS overrides can affect the network settings and might change the information incorrectly. If this happens during iOS 13.2 update, it might have been the reason why you got an App Store that’s not working on your iPhone XS Max. Performing reset network settings will remove all customized network settings including those that have been altered by iOS 13.2 and revert them to its default values and options. To give this a shot, here’s how: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Reset Network Settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm network settings reset.

Your phone will reboot automatically after the reset is done. Wait for it to boot up and check if the issue has been rectified. 

 

Fifth solution: Factory reset your iPhone XS Max. 

If all of the solutions did not fix the problem, performing a factory reset might do the trick. Doing so will delete all contents on your device including those stubborn glitches that may have been preventing App Store to work properly. Your phone will be reverted to its default factory configurations after this process. Creating backups via iTunes or iCloud is recommended beforehand. If you’re ready, perform a master reset with these steps: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Erase all contents and settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm all settings reset.

Once the factory reset is done, your phone will restart automatically. Set it up like a new one to use your iPhone XS Max again. Then open the App Store to test if this process fixed the issue. 

Other options

Cached are files stored in each app as data to serve faster for future requests. If they have been contaminated with bugs from the update, it could also cause relevant symptoms to occur. You can clear the cache on your device with these steps: 

  1. Access Settings from the Home screen. 
  2. Select General.
  3. Tap on iPhone Storage
  4. Tap on Manage Storage
  5. Select a file in Documents and Data
  6. Drag unwanted files to the left and click on Delete
  7. Tap on Edit, then select Delete All option to wipe out all of the app’s data. 

 

Still have the App Store that’s not working on your iPhone XS Max?

Reporting this matter to Apple support might provide you with additional information on how to fix the problem if all of the solutions failed in fixing it. You can also get official recommendations on how to fix the App Store that’s not working on your iPhone XS Max after iOS 13.2 update from them. 

 

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