When you’re trying to manage your iPhone in iTunes and you get the error code 1619, it’s telling you that the process couldn’t be completed due to many possible reasons including but not limited to the following:
- iTunes is outdated
- Internet connection error
- incorrect registry entry
- firewall restrictions
- missing system files
- iTunes is corrupted or incomplete
Generally, the underlying cause is on the computer in use but there are also some instances that the iOS device is at fault. This means the need to troubleshoot both the iPhone and the computer in use. This post highlights a few suggested troubleshooting procedures to deal with iTunes error 1619 when attempting to manage an iPhone XS Max on a computer. Read on for more detailed solutions
For those who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our iPhone issues questionnaire.
How to troubleshoot iPhone XS Max with iTunes error 1619
Before troubleshooting, try switching USB ports or use a different USB port. Some iPhone owners who encountered the same errors when using iTunes found that a defective USB port is at fault. Or if you have other spare computer unit that has the latest iTunes software installed, try to use it instead. This will help you determine whether or not the problem is isolated to the computer you are using. So here’s what you can do when attempting to fix this error on your end.
Troubleshoot your iPhone
While most of the causing factors are related to the computer, it wouldn’t hurt to rule out iOS-related issues that might have triggered the error. That being said, you can try performing these basic workarounds to eliminate any possible triggers from your iPhone system.
First solution: Reboot your iPhone.
This will help clear out minor software errors that might have caused random issues to occur on your iPhone. You can try doing a soft reset first with these steps:
- Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
- Release the buttons when the Slide to Power Off command appears and then drag the power off slider to the right.
- After 30 seconds, press and hold the Power/Side button again until the phone reboots.
To clear all background services and force close all suspended applications including those that were corrupted, you can also carry out a force restart on your iPhone XS Max. Here’s how:
- Press and quickly release the Volume Up button.
- Press and quickly release the Volume Down button.
- Then, press and hold the Power button on the side of the phone and then release when the phone restarts.
After restarting your iPhone, try to connect it to your computer and see if the error is gone.
Second solution: Update iPhone software to the latest version available.
Installing the latest iOS version for your iPhone can also help if the problem is attributed to system bugs and malwares. If your iPhone is connected to Wi-Fi Internet, follow these steps to check for OTA updates:
- Tap Settings from the Home screen.
- Select General.
- Tap Software Update.
An update notification will appear if a new version is available. Just follow the onscreen prompts to download and install new update.
Third solution: Reset all settings.
Incorrect settings on the iPhone may also cause problems and trigger occurrence of random errors. To clear this out, follow these steps to reset all settings on your iPhone XS Max. This reset won’t affect any saved information on the phone thus, won’t result to data loss. Here’s how it’s done:
- From your Home screen, tap on Settings.
- Select General.
- Scroll down to and then tap on Reset.
- Select the option to Reset all settings.
- If prompted, enter your passcode to proceed.
- Then confirm settings reset.
All customized settings are deleted and the default or original options are restored. Once the reset is finished, your iPhone reboots automatically. Wait until it boots up then retry connecting it to iTunes and see if works now.
Troubleshoot your computer
Below are the standard procedures to fix iTunes error 1619 on a Windows computer. So, if you’re using a Windows computer and getting the same iTunes error 1619, try these recommended solutions. Be sure to log in as an Administrator to have full access and control over the system.
First solution: Configure Windows Firewall.
Many people who encountered this error found out that their firewalls are to blame. What happens is that the firewall hindered or restricted iTunes or if not, your iOS device from accessing the computer system. So here’s what you need to do then:
- Press and hold the Windows key and the letter R simultaneously. Doing so will open the run/command prompt.
- Type firewall.cpl into the provided text field. The Windows firewall then pops up. Check and see if everything is highlighted in green.
- If the firewall screen highlights up in red, follow the onscreen instructions.
- Click the option to Allow an app or feature through Windows Firewall or Allow a program or feature through Windows Firewall.
- Then click on Change Settings.
- Then navigate to the private and public networks category section and see if iTunes is selected under both categories.
- Next, find the item that says Bonjour Service and see if it’s selected only for Private networks.
- If you don’t see any of the aforementioned items, click the option to Allow another app or Allow another program.
- If you can’t find iTunes, use the browse option then navigate to this directory/location: C:\Program Files\iTunes\ and select iTunes.exe.
- If you don’t see Bonjour Service, follow the given instructions to add it to the list.
- After selecting the app and adding it to the list, click the OK button then close the Windows Firewall.
- To ensure that the computer system is up-to-date, apply any Windows Update available.
Also check if any driver software are missing or outdated. If necessary, update or install the required driver software on your computer.
After making all these changes, reboot/restart your computer to apply the recent changes and to refresh its memory and operating system.
Second solution: Restart Apple Mobile Device Service (AMDS).
Another recommended workaround and potential solution to iTunes error 1619 on Windows is to restart the AMDS or Apple Mobile Device Service on the computer. AMDS is a built-in process in iTunes, which main task is to detect and sync iOS devices that are plugged into the computer. This process typically runs in the background on your Windows computer once you install iTunes. If this service fails to work, then there is a higher chance that iTunes won’t be able to communicate with your iPhone and thus prompts you a pertinent error code. To clear out minor glitches that might have caused the AMDS to fail, follow these steps to restart AMDS on your computer:
- If iTunes is opened, close it as well as any devices connected to the computer.
- Then, press the Windows key and the letter R simultaneously. A run/command screen will appear.
- Enter services.msc into the provided text field.
- Once the Service list window appears, browse through the list and find Apple Mobile Device Service.
- Right-click on the Apple Mobile Device Service and then hover the mouse pointer on All Tasks.
- Then click the option to Restart.
Your computer will then reboot. Wait for it to boot up completely and then try to connect your iOS device and restore it through iTunes. If the error is still not fixed, then you should contact Microsoft Support for further assistance in performing more advanced troubleshooting methods to rule out major system errors on the computer.
If you’re getting this same error code when using iTunes on your Mac computer, verify and ensure that your iTunes app is updated and that your system isn’t protected with antivirus. If none of that helps, reset your registry settings and repair your system files. Contact Apple Support for more detailed instructions on how to apply these more advanced solutions to Mac OS errors that could trigger this iTunes error to occur.
I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!