In an effort to make your iOS experience even better, you’ve decided to get the latest update installed on your iPhone 7 Plus. The update process went through smoothly but when tried to access Wi-Fi internet on your mobile, it does work as intended. This is likewise what happened to other iPhone users after updating to the latest iOS version. Learn why this problem occurs and what options you may have as remedy.
But before anything else, if you have other concerns with your iPhone 7 Plus, make sure you drop by our troubleshooting page for we have already addressed some of the most commonly reported issues with this new iPhone. If you need further assistance or if you can’t find what you’re looking for in that page, fill up our iPhone issues questionnaire and hit submit. Don’t worry, it’s a free consultation service so you don’t have to worry about anything. Just give us more information about the problem and we’ll do our best to help you fix it.
Why does your iPhone Wi-Fi stopped working as intended after the iOS update?
Apparently, what you are dealing with is a post-update issue on wireless connectivity. Some updates, especially major iOS will erase or override the current settings on your iPhone so it’s possible that some features including Wi-Fi gets disabled automatically. You can always head over to your iPhone Settings to check if this indeed happens.
Aside from software update, your Wi-Fi connection can also get disrupted, become unstable or not available due to server issues. An example if this is when technical problems occur on your Internet service provider’s end and likewise when a network outage is occurring.
If it’s not your Internet service provider or faulty update, then the underlying cause is most likely within your iPhone software. This is when you will need to do some workarounds to troubleshoot and fix software issues affecting Wi-Fi connectivity on your iPhone 7 Plus.
The worst among the possible causes is hardware damage. This is likely what triggers Wi-Fi that keeps dropping out or disconnected. Your iPhone has a physical antenna that is responsible for transmitting and receiving wireless signal and allows your device to carry out Wi-Fi and Bluetooth functions. If that antenna gets damaged from a drop or liquid damage, then that is what you need to fix first. This also denotes the need for service or tech repair.
Possible solutions and workarounds to deal with Wi-Fi issues on the iPhone
Considering that the problem is not the hardware, you can try performing some workarounds to fix the problem. You can refer back to the highlighted factors and start working on which you might think have caused your iPhone 7 Plus Wi-Fi to stop working as expected.
Before you start troubleshooting, restart your wireless router/modem then restart your iPhone 7 Plus. If possible, unplug your router from the power source for at least 30 seconds then plug it back in and turn on. After the reboot, try to connect to Wi-Fi and browse the Internet to see if it’s working fine now. Proceed to the subsequent solutions if the problem persists after restarting the modem or wireless router.
Toggle Wi-Fi and Airplane Mode off and then back on
This simple trick has been able to help many people who were having trouble with Wi-Fi connectivity so you might as well give it a try first.
- To do so, head over to your iPhone Settings->Wi-Fi-> then tap the switch to turn Wi-Fi off and then back on.
- Do the same with Airplane mode by going to Settings-> Airplane Mode-> then tap the switch to turn the feature on and then back off. Make sure Airplane mode is OFF and Wi-Fi ON.
Restart your iPhone after performing prior workarounds then do some test browsing to see if it’s working properly.
Verify and ensure that the problem is not isolated to a website
If you experience problems with slow browsing or intermittent connection only with a certain website but others are working just fine, then it means that the problem is isolated to the website. Or you can also try using other browser app and try browsing the web to see if everything works the same or not with the other browser. The problem can also be isolated to the current browser in use. Clearing the browser app’s cache and data might be able to rectify the glitch especially if corrupted cached files are to blame. There is no need to troubleshoot your device software in the case.
Forget and re-add your Wi-Fi network
Sometimes the problem is on the wireless network itself that gets corrupted and erratic. To fix the problem in this case, all you need to do is forget or erase the network and then add it again on your iPhone. Here’s how it’s done:
- Go to Settings.
- Tap Wi-Fi.
- Tap to select your wireless network. Make sure you take note of your Wi-Fi network’s password.
- Tap the blue (i) or information icon next to your Wi-Fi network.
- Select the option to Forget This Network.
- After a few seconds, go back to Settings-> Wi-Fi menu, then scan for available Wi-Fi or rejoin to your Wi-Fi network.
Test to see if that fixes the problem.
Reset network settings
If you cannot browse any site or your Wi-Fi keeps dropping on all sites you access regardless of the browser is use, then a network settings reset might be the key to resolving the underlying cause. Some network settings or options might have been changed from an update and finding out what it is will definitely be a challenge. A simple solution to this problem would be a reset on the network settings. Here’s how it’s done on your iPhone 7 Plus:
- Tap Settings from the Home screen.
- Tap General.
- Tap Reset.
- Select the option to Reset Network Settings. This will delete any saved Wi-Fi profiles on your iPhone including your Wi-Fi passwords. So make sure you take note of this information before you proceed.
- If prompted, type in your device password.
- Select the option to confirm Reset.
Your iPhone will reboot when the reset is complete. After the reboot, enable Wi-Fi, set up your Wi-Fi network, then try to connect to the Internet.
See if this fixes the problem. If the problem persists, continue to the next applicable solution.
Factory reset/Master reset
A master reset is often required especially if the problem is triggered by some more serious bugs or malware that’s wrecking the iPhone’s core system. A factory reset or master reset can eradicate these bugs along with other information and data stored on your iPhone’s internal storage. The main downside in this process is data loss so if you wish to proceed, backup your iPhone data beforehand.
You can do a factory reset through your iPhone settings menu with these steps:
- Tap Settings from Home.
- Tap General.
- Tap Reset.
- Select the option to Erase All Content and Settings Use this option for master reset. Be sure to select Erase all & keep data plans.
- If prompted, enter your device passcode then tap to confirm reset.
Alternatively, you can do a factory reset through iTunes. To proceed with this method, you will need to use a computer with the latest iTunes version installed and then connect your iPhone to the computer using the supplied USB cable.
Wait for iTunes to recognize your iOS device then follow the onscreen instructions to carry out a factory reset on the phone through iTunes.
When the reset is done, iTunes will attempt to install the latest iOS version for your iPhone.
Seek more help
If none of these is able to fix the problem and that your iPhone 7 Plus Wi-Fi is still unstable or keeps dropping out, then it might be a modem or router issue. Contact your router/modem manufacturer or your Internet service provider for further assistance in resetting the modem or router on their end.
Otherwise, contact Apple Support to escalate the problem should it be tagged among other post-update issues transpiring on the iPhone following the iOS 11.2.1 public version.
Engage with us
If you have other issues with your Apple iPhone 7 Plus, we are always willing to help. Contact us through our iPhone issues questionnaire and provide us with all necessary information about your problem so we can find a solution to your issue.