You’re probably routed into this page because your new #Apple iPhone 7 (#iPhone7) has no sound or sound is distorted, and that you are looking for some means of fixing it. If so then this content is for you. I therefore encourage you to read on and learn what may have caused your new iPhone to produce distorted audio or no sound for incoming calls or text messages. You can also try the methods that are subsequently highlighted should you wish to attempt fixing the problem on your end.
Calling and texting are two of the key features embedded into each and every smartphone. In fact, majority if not all people would procure a smartphone for these purposes. That’s why if something goes wrong with any of these features, your overall experience will also be affected as you will likely end up having a partially useless handset.
Issues affecting calling and texting functions can occur on your iPhone at any time due to some reasons. Even the latest models have no exceptions to this. For example, when everything used to be working fine but then you suddenly noticed that you already got several missed calls because your device is not ringing. While this may be deemed a minor issue to others, it can be a big deal to some people. Why? Because sounds like ringtones and alert notifications are primarily designed to let you know that a call is coming in or a text message has just arrived. So if your iPhone is not ringing, then there is a higher chance that you would miss an important phone call or message. This could mean a great loss especially to business people as most of their incoming calls could denote a potential deal that could generate profits. In short, having no sound on your iPhone is still a problem and that needs to be fixed.
Before going any further though, if you have other concerns with your new iPhone, make sure you drop by our iPhone 7 troubleshooting page for we have already started supporting the device. Moreover, if you need further assistance, you can always contact us by completing our iPhone issues questionnaire and providing us with sufficient information about the problem.
What could have possibly prevented your iPhone 7 from ringing or producing sound?
The standard approach in troubleshooting mobile device issues is by looking into prior changes or actions made beforehand. This denotes a need for you to answer the question as to what has happened to your device before the issue begins. Are there any changes made to certain settings or menu options? Or did the audio problem start after an accidental drop or liquid exposure. Doing so will help you isolate the problem and resolve the underlying cause.
Many cases of audio or sound problems on an iPhone have been tied to misconfigured settings including DND and Bluetooth. Some have faced the same problem simply because the iPhone ringer is set to silent. There are also other reported cases that were linked to some corrupted software or buggy updates. In worst cases a faulty hardware is to blame like a defective microphone or the iPhone speaker is damaged.
Possible solutions and recommended workarounds to fix an iPhone 7 that has no sound or doesn’t ring
The following are a few suggested workarounds and potential solutions you can try on to fix your iPhone 7 that has no sound, distorted sound, or speaker does not work as it should. Be sure to test your device to see if the audio problem has been resolved after completing a method. Try the next possible solutions if necessary.
If you are certain that no damage is existing on your iPhone’s hardware system, then you may proceed. Otherwise, you may consider taking your iPhone to a service center for hardware check and repair if necessary.
Restart or force restart your iPhone 7. Sometimes, symptoms like this can appear as random system issue, which can be rectified by a simple restart on your iPhone. Should this be the first time that your iPhone 7 encounters no sound issue, try to restart your device.
- For starters, a restart (soft reset) is done by pressing and holding the Sleep/Wake button on your iPhone 7 and then releasing both buttons when the red slider appears. Next, drag the slider to turn your iPhone completely off. Wait for 30 seconds, then press and hold the Sleep/Wake button again until you see the Apple logo.
If the problem remains after performing the standard restart, then you may go for a force restart or hard reset.
- To do a hard reset/force restart on your iPhone 7, press and hold the Sleep/Wake and Volume Down buttons for at least 10 seconds until the Apple logo appears.
Your iPhone should then reboot. After that try to see if its sound or audio function is already working fine.
Check and ensure DND (Do Not Disturb) feature is turned off or configured properly. Do Not Disturb (DND) is a feature used to silence calls, alerts, and notifications that you receive while your iPhone is locked. When this feature enabled on your iPhone, all notifications, alerts, and incoming calls will be silenced. There are different ways for you to turn off Do Not Disturb feature on your iPhone 7.
- Through Settings menu. To make sure this is not what’s barring your device from ringing, head over to Settings-> Do Not Disturb-> select Manual. When the switch turns grey, it means that Do Not Disturb is off or disabled.
- Through Control Center. Another way to turn off Do Not Disturb feature on your iPhone 7 is through the Control Center. To do so, swipe up from the bottom of the screen. When the Control Center is launched, use your finger to tap on the Do Not Disturb icon. This icon is represented by a crescent or moon-like image. When that icon appears black inside a grey circle, it means that Do Not Disturb is off.
- Through Siri. You can also use Siri to turn off Do Not Disturb on your iPhone 7. Just press and hold the Home button to activate Siri and then say, “Turn off Do Not Disturb.”
This should command your device to turn off DND. You will then get a response from Siri telling you that Do Not Disturb is turned off.
Toggle the Ring/Silent Switch on your iPhone 7. Your iPhone 7 has a Ringer switch located on the upper-left corner. The ringer switch is used to toggle between Silent mode and Ringing mode. If the switch is in red or orange position, it means that the iPhone is in silent mode. If this is the case on your end, flipping the Ringer switch to the ON position or ringing mode is everything you need to do to fix the problem.
If the switch appears to be stuck, try to remove the case and ensure that nothing is blocking the switch.
An on-screen notification will appear when you flip the Ring/Silent switch, indicating that the Ringer has been turned on or off.
Check the volume ringer or adjust volume level if necessary. Your iPhone may not be ringing because the ringer volume is set to the lowest level. The ringer volume can be set independently from the volume of the other sounds on your iPhone. This means that you may still be able to hear sounds from other audio apps even if your does not ring for incoming calls or messages.
If this is the case, you may need to configure Sounds & Haptics on your iPhone settings.
- To do so, tap Settings-> Sounds & Haptics and the use your finger to move the Ringer and Alerts slider all the way to the right. Doing so will turn your ringer volume up to the highest level.
- To make sure that the problem isn’t just due to a volume level, go to your iPhone Settings-> Sounds-> and then drag the Ringer and Alerts slider to turn the Volume Up.
If you hear a sound from the speaker after adjusting the volume level, it means that your iPhone speaker is functional.
Alternatively, you can access the Control Center by swiping up from the bottom edge of your iPhone screen. On the Control Center panel, adjust the Volume slider to the desired level
After ensuring that the volume level is properly set, open an app that has music or sound effects and see if it’s working fine. Or if you have other phones, you can do a test call or send a test message to see if your iPhone 7 is already producing sound alerts.
Disable Bluetooth. Audio problems can sometimes be caused by your iPhone’s Bluetooth function. When Bluetooth is enabled, it is possible that your iPhone is paired or connected to a Bluetooth speaker or other Bluetooth devices nearby. Check your iPhone settings and disable Bluetooth if necessary.
- To disable Bluetooth, go to Settings-> Bluetooth, then toggle the switch to turn off Bluetooth.
After disabling Bluetooth, check the sound again.
Check and ensure no dirt or damage to the microphone, speaker and lightning connector. Dirt, debris and dust that are stuck in the microphone can also affect the sound quality of your iPhone. Distorted sounds or no sound are among the symptoms to manifest. That being said, make sure the microphone is all clean. If necessary, you can use a compressed air to clean the microphone.
Alternatively, you can use a brush to gently clean any debris from the speaker and lightning connector or 30-pin dock connector. Make sure to use a brush with soft, clean and dry bristles.
Reset all settings. You may resort to this method if the problem started after making some changes to your iPhone settings and that you are not sure which setting or options you have configured.
- To do so, head over to Settings-> General-> Reset-> Reset All Settings. This process will reset all settings on your device without deleting your data.
Contact Apple Support for more help
If after completing all these steps your iPhone 7 still has no sound or distorted sound, please contact Apple Support or your device carrier to escalate the issue and ask for further assistance and recommendations. You may also opt to avail for iPhone 7 service warranties or unit replacement if you’re still eligible for one.
Connect with Us
If you need more help with the use of certain functions and features of the new Apple iPhone 7 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 7. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.