Wireless connectivity issues in mobile devices are inevitable as they can be triggered by many factors from the network based down to the network equipment in use as well as software and hardware components on the affected device. Among the common symptoms would include slow Internet connection, intermittent connectivity and no Internet connection at all. Tackled in this post is a relevant issue on the iPad Pro (2018) that won’t connect to Wi-Fi network hence, no Internet connection for some reason. Find out why this happens and what should be done on your end to resolve the problem.
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Troubleshooting an iPad Pro that won’t connect to Wi-Fi network
When dealing with wireless connectivity issues on your phone or tablet, you have to troubleshoot both the Wi-Fi equipment, which is either a wireless router or modem (depending on your network setup). The following procedures are used to eliminate software-related issues that might have caused the wireless equipment and the iOS device from connecting to Wi-Fi network. For as long as no hardware damage is present, any of these procedures should be able to fix the problem.
To rule out proximity issues, place your iPad Pro close to your wireless router or modem in use while performing each of the following procedures.
First solution: Reboot the modem/wireless router.
The main source of your internet connection is the network equipment — either a modem or wireless router. This equipment will feed the Wi-Fi signal from the network base to all its connected devices. Having said that, a problem with the modem/router can also cause another problem to all devices connected. Like smartphones, modems and routers also succumb to minor firmware crashes. When this happens, various types of symptoms would occur to all connected devices. To make sure that this isn’t the main reason why your iPad Pro won’t connect to the Wi-Fi network, refresh or power cycle your network equipment with these steps:
- Turn off the modem/wireless router as you normally do.
- While it’s powered off, unplug its AC adapter from the power source and keep it unplugged for about 30 seconds to 1 minute.
- After the elapsed time, plug it back in then turn back on.
- Wait for a few seconds until all the light indicators on the modem/router become stable and the Wi-Fi signal to become steady.
Performing a modem/router power cycle is by far deemed as the most effective solution to various types of wireless Internet problems on computers and smart devices.
Second solution: Soft reset to fix your iPad Pro that won’t connect to Wi-Fi network.
Minor firmware issues on your iOS device can also cause conflicts and stops your iPad from connecting to Wi-Fi network. If all your other devices are able to connect to Wi-Fi but your iPad doesn’t, then that denotes something is wrong with your iPad. If this is the first time your iOS device is acting up, then it’s likely just among other random network system glitches that can easily be remedied by a soft reset. Thus, if you haven’t already, soft reset your iPad Pro with these steps:
- Press and hold the Top button and either Volume button until the Power Off slider appears.
- Drag the slider to power off your device completely.
- After 30 seconds, press and hold the Top button again until the Apple logo appears.
Wait for your iPhone to finish the boot sequence and once it up, head back to Settings to enable Wi-Fi (if disabled) and connect to your Wi-Fi network.
Third solution: Disconnect from Wi-Fi then reconnect.
Your iPad’s Wi-Fi system might have succumbed to minor flaws and therefore failed to work as intended. To deal with minor Wi-Fi issues, turning Wi-Fi off and on will usually do some wonders. Simply follow these steps:
- From the Home screen, tap Settings.
- Select Wi-Fi.
- Then toggle the Wi-Fi switch to turn the feature OFF.
- After about 30 seconds, toggle the switch again to turn Wi-Fi back ON.
Reconnect to your Wi-Fi network and see if the problem is gone.
Fourth solution: Toggle Airplane Mode on and off.
Another handy tweak that’s been proven by many to work wonders when it comes to resolving minor Wi-Fi issues is the Airplane Mode trick. It works by simultaneously shutting down the wireless radios of the device and then activating them again. If you wish to give it a try, then here’s how it’s done:
- From the Home screen, tap Settings.
- Select Airplane Mode.
- Toggle the switch to turn Airplane Mode on. Wireless radios and relevant functions are simultaneously disabled.
- While Airplane mode is enabled, reboot/soft reset your iPad Pro.
- When the boot-up sequence is complete, go back to Settings-> Airplane Mode menu.
- Then toggle the switch to turn Airplane Mode off again.
After disabling Airplane mode, you need to turn Wi-Fi on to reconnect to your preferred Wi-Fi network.
Fifth solution: Forget Wi-Fi network then set it up as new.
If the Wi-Fi network you’re trying to connect to is corrupted, chances are that your device wouldn’t be able to connect. To fix the problem, you need to delete the corrupted network and then set it up like the first time you did. Here’s how:
- From your Home screen, navigate to Settings-> Wi-Fi menu.
- Make sure that the Wi-Fi switch is turned on.
- Scroll down and select your Wi-Fi network.
- Tap the information (i) icon next to the name of your Wi-Fi network (SSID).
- Then select the option to Forget this Network.
- If prompted, enter your passcode to proceed.
- And then tap the option to confirm that you want to forget the Wi-Fi network. The Wi-Fi network will then be removed from your device.
Also delete all other saved Wi-Fi networks that are no longer used so that none of them would cause conflicts to your selected Wi-Fi network later on.
Sixth solution: Update iOS to the latest version available.
Installing the latest iOS version available for your iPad Pro can also be the key to resolving the issue if malwares and bugs are at fault. Since your iPad doesn’t have access to the Internet, you can use iTunes to manually update your iOS device on a computer. You can use either a Mac or Windows computer for as long as it has the latest version of iTunes software in it. Then follow these steps whenever you’re all set to update your device:
- Connect your iPad to your computer using the original USB cable/Lightning cable.
- Open iTunes and select your device.
- Click Summary then click the button to Check for Update.
- Click Download and Update to proceed.
- Enter your passcode, if prompted.
Then follow the rest of the onscreen instructions to finish installing the new iOS update for your iPad Pro.
You can also check for new carrier update available for your device and then implement it through iTunes. Here’s how:
- Connect your iPad to the computer using the original USB cable/Lightning cable that came with it.
- Open iTunes on the computer.
- Wait for the syncing process to complete.
- Then click on your iPad Pro icon in the left-side of the screen.
- Navigate to the Summary section then hold down the Shift key on the keyboard.
- Then click Check for Update. Doing so will prompt you to install an iOS image (*.psw).
- Change the file type to iPhone/iPad Carrier Configuration File (*.ipcc).
- Select the desired folder/directory where you want to save the file.
- Turn off your device when finished and then turn it back on again.
Carrier settings updates usually contain network system enhancements as well as security patches. These updates are released by your Internet service provider/carrier to ensure optimum network performance on your device. Most carrier updates are mandatory, which means they’re automatically implemented but others require manual installation.
If your iPad Pro has internet connection, you can go to Settings-> General-> About menu and navigate to the carrier section to view any available carrier settings update. But since your iPad won’t connect to Wi-Fi network, you will need iTunes to get this done. Don’t forget to restart your iPad after installing software updates to clear and refresh its internal memory and operating system. Doing so will likewise ensure that all new system changes are properly applied or saved.
Seventh solution: Reset network settings on your iPad Pro.
Network connectivity issues particularly those that are associated with incorrect network configurations and misconfigured settings on the phone are also among the underlying causes. To clear this out, performing a network settings reset on the device can help. This reset does not affect any saved information on the phone storage but will delete all your current network settings including Wi-Fi and Bluetooth connections. Any associated errors are likewise rectified in the process. If you wish to proceed, then here’s how to reset network settings on your iPad Pro 2018:
- From the Home screen, tap Settings.
- Scroll to and tap General.
- Tap on Reset.
- Select the option to Reset network settings.
- Enter your passcode if prompted.
- Tap to confirm that you want to reset network settings on your iPad Pro.
Wait for your iPad to finish resetting and then reboots automatically when done. As soon as it boots up, head back to Settings and enable Wi-Fi to connect to your Wi-Fi network. Be sure to enter the correct Wi-Fi network password this time.
Does your iPad Pro (2018) still won’t connect to Wi-Fi network?
If you’ve already applied all possible means to resolve the problem on your end but to no avail, it’s more likely because something is wrong with the network itself. There might be some temporary outages that are affecting wireless network services in your place, thus relevant services aren’t available at the moment. To clear that out, contact your Internet service provider so they can check the real-time status of your Wi-Fi network. You can also ask them to reset your modem/router remotely, if necessary.
For more advanced iOS network troubleshooting procedures and official recommendations, you may also opt to escalate the problem straight to Apple Support.
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