When it comes to online conversations, Skype emerges among the most popular and widely used platforms. In fact, millions of people are using Skype to make free video and voice calls, send install messages, and share files with other Skype users for personal and business purposes. To use Skype on your mobile computer or tablet, all you have to do is download a compatible version of Skype app.
For as long as your system meets the minimum requirements for running the app, there shouldn’t be any problem using Skype. Nonetheless, there are still some factors that could trigger random issues when using Skype app on mobile devices. Tackled in this post is a relevant issue in which the Skype keeps crashing upon signing into the app on the iPad Air 3 tablet. Read on to learn why this happens and what to do to fix the problem.
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Troubleshooting iPad Air 3 with Skype that keeps crashing
Before troubleshooting, check your Internet connection and make sure that it’s stable. Slow to intermittent connectivity can affect operations among online applications and thereby could result to adverse symptoms including random crashes. Try running other web-based apps and see if they’re misbehaving too. If they do, then the problem is more likely tied to a poor Internet connection. In this case, you need to deal with Internet problems so all your online apps, particularly Skype could go back to their normal state. If there’s no problem with the Internet and yet the Skype app is still crashing on your iPad Air 3, then performing the following procedures can help you determine and rule out software-related factors among the underlying causes.
First solution: Quit then restart Skype app on iPad Air 3.
If you’re opened the Skype app, it could still be left suspended or running in the background and eventually had crashed. When this happens, the app could no longer be working stable and thus symptoms of random crashes likely occur. To fix the app, you have to end or force close it with these steps:
- Navigate to the Home screen and press the Home key twice to view recent applications.
- Swipe the Skype app preview upward to close it.
- Do the same to close/quit all other background apps on your iPad Air.
- After closing Skype and other background apps, tap the Home screen or press the Home key to go back to the Home screen.
After clearing all background apps, try loading Skype app and then sign into your Skype account again. Be sure to enter the correct password for your account, otherwise, you won’t be able to log in.
Second solution: Soft reset/reboot your iPad Air 3.
Random software errors can also affect certain apps and may trigger similar symptoms to the Skype app. Often times, random issues like these are just minor flaws and in-app glitches that can easily be remedied by a soft reset or reboot on the device. Thus, performing a soft reset or reboot on your iPad Air 3 can be considered as the next potential solution to try. Here’s how it’s done:
- Press and hold down the Power/Top button for a few seconds until the Power off slider appears.
- Drag the slider to power off your device.
- After a few seconds, press and hold the Power/Top button until the Apple logo appears.
This process doesn’t affect any saved data on the internal memory and thus won’t cause permanent data loss.
Third solution: Update Skype app.
App updates can also be the key to resolving the issue if it happens to be an in-app glitch triggered by sort of bugs and malwares. Like system updates, app updates also embed some dedicated fix patch to get rid of stubborn bugs that caused persistent issues on the app. To check and install pending app updates, particularly for Skype on your iPad Air 3, simply refer to these steps:
- From the Home screen, tap App Store. Doing so launches the Apple Store app.
- Scroll to the bottom of the App Store screen then tap on Updates. A list of apps with pending updates will appear.
- Search for Skype then tap the Update button next to it.
- If multiple app updates are available, tap the Update All button on the top-right corner of the screen.
After updating apps, reboot your iPad to refresh the apps and to implement the integrated bug fixes. As soon as your iPad boots up, load the Skype app and retry signing into your account to see if the problem is gone. If the app continues to crash, then it’s likely corrupted and therefore needs to be reinstalled. Refer to the next solution then.
Fourth solution: Uninstall Skype app then reinstall it.
Corrupted apps may no longer be able to work as intended unless they’re reinstalled on your device. If this is what happens to your iPad Air 3 Skype app, then follow these steps to uninstall and reinstall the app on your iPad:
- Go to the Home screen to get started.
- Tap and hold on an app icon until the icons start wiggling.
- Tap the X on the upper left corner of the Skype app icon.
- Tap Delete if prompted to confirm app deletion.
- Tap the Home screen or press the Home key to stop the apps from wiggling.
Another way to uninstall third-party apps from your iPad Air 3 is through its storage menu. Here’s how it’s done:
- From the Home screen, tap Settings.
- Select General.
- Tap iPad Storage.
- Scroll through the list of apps then select Skype.
- Tap the option to Delete App then confirm.
Reboot your iPad after deleting the application and then download and install the latest version of the Skype app from the App Store. Simply refer to these steps to continue:
- Tap the App Store from the Home screen.
- Search for Skype app or Skype app for iOS.
- Then tap the cloud-like icon or GET button to download the app.
- Tap INSTALL to instigate Skype app installation.
- If prompted, enter the correct Apple ID Password and tap OK to proceed.
- Wait until the download is complete then tap OPEN.
The Skype app should be loading up on your iPad Air. When prompted to sign in, enter the correct account credentials or login information.
Fifth solution: Turn off restrictions on your iPad Air 3.
If reinstalling the Skype app doesn’t solve the problem, chances are that some settings on your iPad Air 3 are likely halting the app from performing its normal operation. Often times, iOS features like restrictions are preventing certain apps from running or loading properly on your device. To rule this out, turn off Restrictions on your iPad Air 3 and then see if Skype is able to work properly when restrictions are disabled. Here’s how:
- From your Home screen, tap Settings.
- Tap Screen Time.
- Select Content & Privacy Restrictions.
- Enter your Screen Time passcode, if prompted.
- Then toggle the switch to turn off Content & Privacy Restrictions.
App restrictions on your iPad Air 3 are now disabled. Try running or loading the Skype app and see if that solves the problem.
Sixth solution: Reset all settings on your iPad Air 3.
Incorrect settings or invalid system configurations may also affect certain app’s operations. This is usually the case if the app started to misbehave after installing an update or customizing some settings. To eliminate this from the underlying causes, a reset on all settings is recommended. This reset does not affect any saved information on your iPad Storage so there’s no need to create backups. Just follow these steps whenever you’re ready:
- Tap Settings from your Home screen.
- Tap General.
- Scroll down and tap on Reset.
- Choose Reset all settings from the given options.
- Enter your passcode when asked to proceed.
- Finally, tap the option to confirm all settings reset.
Allow your device to finish resetting all settings. When the reset is finished, your iPad should reboot itself and then loads up the default values and original options. To use features that are disabled by default, you need to re-enable them first. That said, enable Wi-Fi to reconnect to your Wi-Fi network and get back online. Once you’re iPad is connected, try loading Skype app and see if the problem is gone.
Seek more help
Escalating the problem to Skype Support or Microsoft Support can be considered among the last resorts if none of the given solutions is able to fix your iPad Air 3 Skype app. There might be some advanced in-app settings that need to be reconfigured to make the app work properly on your iPad Air 3. They can also walk you through a more advanced troubleshooting procedure to rule out major errors that might have spoiled the Skype app. Just let them know of what has happened or what’s done on your device before encountering the problem. If you see any error codes or warning prompt upon loading the Skype app or signing into your Skype account, then you should relay that information so they can use it as a reference to determine what went wrong and what needs to be done as resolution.
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