Need help with Facebook app that keeps crashing on your new iPad Air 3? This post highlights a few potential solutions to this problem. Read further for more information.
Facebook is tagged among the most popular and widely used social media platforms across the globe. And because of that, it is also listed among the most robust apps. Even so, there are still a time when Facebook shows atypical behaviours and you would just realize that something is not right when the app is not working as intended.
Highlighted in this post are some of the applicable workarounds and potential solutions to a pertinent issue on the iPad Air 3 Facebook app that’s acting up or keeps crashing for some reason. Here’s how to deal with this issue.
Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.
How to troubleshoot Facebook app that keeps crashing on iPad Air 3
Before you begin to troubleshoot, check your Internet connection. Open your browser app then navigate through different websites. If you can access all websites without encountering any problem, then the problem isn’t with the Internet. At this point, you can start performing each of the following procedures to eliminate software-related factors.
First solution: Quit Facebook app then restart.
In-app glitches are among the common reasons as to why a certain app would suddenly act up and fail to work as intended. Usually the transpiring symptoms are just minor and are likely resolved by restarting the application. That said, you may consider this among the first potential solutions to try. If you’ve recently opened the Facebook app on your iPad, chances are that the app is still suspended among other background apps. In this case, quit the Facebook app on your iPad Air with these steps:
- Go to the Home screen and press the Home key twice to view recent applications.
- Swipe the Facebook app preview upward to close it.
- Do the same to close/quit all other background apps on your iPad Air.
- After closing Facebook and other background apps, tap the Home screen or press the Home key to go back to the Home screen.
After clearing out all background apps, open Facebook app again and see if it’s already working properly. If the app continues to crash, then that denotes the need to troubleshoot further and rule out other possible culprits.
Second solution: Reboot your iPad Air 3 (soft reset).
Random firmware crashes, corrupted caches and other minor software bugs can also affect other system components and platforms. As a result, various symptoms arise and it could be that the problem is isolated to the Facebook app. The easiest way to eliminate minor software issues like this is to reboot or soft reset the device. Performing a soft reset on the iPad Air 3 is carried out with these steps:
- Press and hold down the Power/Top button for a few seconds until the Power off slider appears.
- Drag the slider to power off your device.
- After a few seconds, press and hold the Power/Top button until the Apple logo appears.
Aside from being the easiest and most effective method to eliminate minor software errors like app glitches, performing a soft reset is also deemed as the safest solution because it does not affect any saved information on the internal memory. Thus, you won’t lose any personal information even without creating backups beforehand.
Third solution: Update Facebook app, if possible.
For apps to stay robust and optimal, they must be updated. Like iOS updates, app updates also contain fix patches to eliminate in-app bugs that caused the app to become unstable and prone to glitches. If you haven’t configured your third-party apps, particularly Facebook to auto-update, chances are that some critical app updates aren’t implemented. And since Facebook isn’t up-to-date, it eventually gives in to these bugs and flaws. In this case, installing all pending app updates on your iPad Air 3 is recommended. Here’s how to get there:
- From the Home screen, tap App Store. Doing so launches the Apple Store app.
- Scroll to the bottom of the App Store screen then tap on Updates. A list of apps with pending updates will appear.
- Search for Facebook then tap the Update button next to it.
- If multiple app updates are available, tap the Update All button on the top-right corner of the screen.
Wait for the apps to finish updating and once they’re finished, reboot your iPad Air 3 to apply the recent software changes.
Fourth solution: Uninstall then reinstall Facebook app on your iPad Air.
If updating the app doesn’t bring positive outcome, your next option would be to reinstall Facebook app on your iPad. This is usually needed if the app has been corrupted and no longer functioning as intended. Reinstalling the app means uninstalling it first from your device. And there are two ways to get this done. You can use the typical method to delete the app straight from the Home screen. Here’s how it’s done:
- Go to the Home screen to get started.
- Tap and hold on an app icon until the icons start wiggling.
- Tap the X on the upper left corner of the Facebook app icon.
- Tap Delete if prompted to confirm app deletion.
- Tap the Home screen or press the Home key to stop the apps from wiggling.
The other way to uninstall third-party apps from your iPad is through the storage menu. Here’s how to get there:
- From the Home screen, tap Settings.
- Select General.
- Tap iPad Storage.
- Scroll through the list of apps then select Facebook.
- Tap the option to Delete App then confirm.
The Facebook app will then be removed or uninstalled from your iPad Air 3. Continue to the next steps to download and install the latest version of Facebook app for your new iPad.
- After deleting the Facebook app, reboot your iPad Air.
- Then tap the App Store from the Home screen.
- Search for Facebook app.
- Then tap the cloud-like icon or GET button to download the app.
- Tap INSTALL to instigate Facebook app installation.
- If prompted, enter the correct Apple ID Password and tap OK to proceed.
- Wait until the download is complete then tap OPEN.
Reboot your iPad after the Facebook app installation and then launch the app to see how it works. If it continues to crash, then that’s when you have to resort to settings reset.
Fifth solution: Reset all settings on your iPad Air.
Settings are that are not configured in a way that apps work smoothly should be ruled out next. If the problem is isolated the the Facebook app, performing the previous methods should be able to resolve it by now unless something in your iPad is causing it. Often times, incorrect settings from recent customizations are at fault. To clear this out, reset all settings on your iPad to erase all your recent customized settings and to restore the default values and original configuration. This reset does not affect any saved information on your iPad storage thus, creating backups won’t be necessary. All your saved data won’t be erased in the process. If you’re all set to give it a shot, then here’s how it’s done:
- Tap Settings from your Home screen.
- Tap General.
- Scroll down and tap on Reset.
- Choose Reset all settings from the given options.
- Enter your passcode when asked to proceed.
- Finally, tap the option to confirm all settings reset.
After the reset, your phone should reboot automatically and then loads up all the default options. To use necessary features that are disabled by default, you will need to re-enable them first individually. Just head over to your iPad settings to turn on individual features that you want to use again on your iPad Air 3, including Wi-Fi.
Still couldn’t get Facebook app to work on your iPad Air 3?
Visit Facebook help page or Facebook community page to report the issue and gather some more inputs from the support team or members of the community. To view the current status of Facebook, you can visit the status dashboard of Facebook through this link (https://developers.facebook.com/status/dashboard/). Here in this page, you can see relevant information the platform’s downtime status or any ongoing issues.
Performing the above solutions is usually good enough to get rid of software-related factors that might have caused Facebook app to frequent crash and stops working on your iPad Air 3. If none of that helps and you still couldn’t get Facebook to work properly on your iPad, then there must be some problems with the Facebook server. Unfortunately in this case, there’s nothing much can be done on your end but to wait until Facebook engineers are done fixing the problem. Another way to confirm if the Facebook site/server is currently down, try loading Facebook on your other devices and see if the app is acting the same. Or you can load up Facebook through a browser and see how it performs. If you see any error or warning prompts, read and review the message as it often tells you of what’s going on with the app and what to do then.
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