How to fix an Apple iPad Pro (2018) that won’t connect to WiFi

When dealing with WiFi problems on your device, both the network equipment and the affected device must be scrutinized. Most of the time, the underlying cause is software-related hence possible to fix at home. Highlighted below are potential solutions to a relevant issue on the iPad Pro 2018 device that won’t connect to WiFi for some reason. Read on to learn what must be done in order to resolve the issue and to get your iPad Pro (2018) connected to WiFi in no time.

But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our iPad issues questionnaire.

First solution: Power cycle the router/modem.

Firmware issues on the modem or wireless router can trigger various symptoms from slow Internet connection to frequent WiFi drops. In worse cases, the device won’t be able to connect to WiFi because the network equipment isn’t able to work as intended. To fix minor firmware glitches, performing the so-called power cycle on the modem or router is recommended. Here’s how it’s done:

  1. Press the Power button to turn the device off.
  2. When it’s turned off, unplug its AC adapter from the power source. Keep it that way for about 30 seconds to 1 minute.
  3. After the elapsed time, plug it back in then turn on again.
  4. Wait for the signal indicator to stabilize.

The WiFi indicator on your iPad should activate when the network is ready. By then you can connect to your WiFi network to get back online.

To test your Internet connection, open Safari or any browser app you’re using then try to open various websites to see if you can connect.

ALSO READ: How to Factory Reset / Hard Reset Apple iPad Air 3

Second solution: Toggle WiFi off and on.

Refreshing the iPad’s wireless functions may be all that’s needed to get things back up and running smoothly again. Doing this trick can also eliminate minor flaws affecting the iPad’s wireless system. It also refreshes the iPad’s wireless system and clears out errors that might have prevented it from connecting to WiFi. So here’s what you should do next:

  1. From your Home screen, tap on Settings.
  2. Select WiFi.
  3. Then toggle the switch to turn WiFi off.
  4. After 30 seconds, toggle the switch again to turn WiFi back on.

Wait for your device to reconnect to your WiFi network then test browse to see if you can now connect to the Internet.

Third solution: Reboot your iPad Pro (soft reset).

Software-related issues including WiFi errors can also be remedied by a soft reset or restarting the iPad. Doing so will also clear out caches including temporary network data that might have been corrupted and caused troubles to your iPad’s wireless feature. There’s no need to back up files beforehand because this process does not affect any saved information on the device. Whenever you’re ready, follow these steps to soft reset your iPad Pro:

  1. Press and hold the Top button and either Volume button until the Power Off slider appears.
  2. Drag the slider to power off your device completely.
  3. After 30 seconds, press and hold the Top button again until the Apple logo appears.

Another way to turn off your iPad Pro is through Settings-> General-> Shut Down menu then follow the rest of the onscreen prompts to turn the device off. After a few moments, press the Top/Power button to turn the iPad back on.

Allow your device to finish booting up and then try connecting to WiFi again to see if the problem is fixed.

Fourth solution: Toggle Airplane Mode on and off 

An old trick that’s been proven effective in resolving various types of problems affecting wireless services in iOS devices is the so-called Airplane mode toggle. A lot of people have found wonders from performing this trick whenever they faced trouble connecting to WiFi or using wireless apps and services on their respective devices. Thus, it’s also worth a try. Here’s how it’s done:

  1. From your Home screen, tap Settings.
  2. Select Airplane Mode then toggle the switch to turn ON Airplane Mode. Doing so disables the iPad’s wireless functions so you will be disconnected from your WiFi network.
  3. While Airplane Mode is turned on, reboot/soft reset your iPad to dump all junk files from its internal memory or iOS folders.
  4. After it boots up, go back to Settings-> Airplane Mode menu then toggle the switch to turn Airplane Mode off again.

Reconnect your iPad to your WiFi network and see if it’s able to do so.

Fifth solution: Reset network settings.

Network-related errors inflicted by invalid settings or network configurations are usually dealt with by performing a network reset. All your recent network configurations including saved Bluetooth and WiFi connections are erased and the network settings are restored to the original values. Errors inflicted by invalid customizations are likewise deleted as well as the associated symptoms. If you wish to proceed, take note of your WiFi password as you’ll have to re-enter them later to reconnect to your WiFi network and get back online. You can proceed with this reset by referring to these steps whenever you’re ready:

  1. Go to the Home screen then tap on Settings.
  2. Next, tap General.
  3. Scroll down and tap on Reset.
  4. Choose Reset network settings from the given options.
  5. Enter your device passcode when asked to continue.
  6. Confirm when asked if you want to reset network settings on your iPad.

Your iPad should restart itself when the reset is finished and then loads up its default network values and options.

ALSO READ: How to fix Netflix that keeps crashing, not working on your iPad Air 3

Sixth solution: Update your iPad Pro through iTunes, if possible.

Installing the latest iOS update can potentially fix the problem if network bugs are to blame. Aside from providing the latest features, iOS updates also contain bug fixes. Thus, keeping your device software up to date is recommended.

Given that your iPad cannot connect to WiFi, updating via over-the-air isn’t possible. As an alternative solution, you can use iTunes to update your device on a computer. Just make sure that your computer has a stable Internet connection and has the latest version of iTunes software in it. Once you’re all set, follow these steps to start check for update in iTunes:

  1. Connect your iPad to the computer using the original USB cable or Lightning cable that came with it.
  2. Open iTunes on your computer and wait for it to detect your iPad.
  3. When your iPad appears in iTunes, click on its icon to select it.
  4. Then click the Summary pane.
  5. Click the button to Check for Update.
  6. If a new update is available, click Download and Update.
  7. Enter your passcode when asked to proceed.

If your iPhone software is up to date, it will display a relevant message.

Last resort: Erase your iPad and set it up as new.

The next factors you should rule out if the problem continues are complex system errors. And the next potential solution you’ve got would be a factory reset. Doing so will erase everything from your device including tough bugs and glitches that caused persistent symptoms. Before you proceed to a factory reset, back up all your important files from the iPhone to iCloud or iTunes so that you can still recover them later. Once you’re ready, you can proceed with these steps and begin the reset:

  1. From the Home screen, tap on Settings.
  2. Tap General.
  3. Tap Reset.
  4. Select the option to Erase all content and settings.
  5. Enter your passcode to proceed.
  6. Tap the option to confirm full system reset or factory reset.

Follow the rest of the onscreen instructions to finish the reset. When the reset is done, your phone should reboot and then loads up the factory default settings and options.

By then you can proceed with the initial setup process to configure and set up your device as new.

Other options

Software-related factors that caused the iPad to fail connecting to WiFi are usually dealt with by any of the above solutions. But if your iPad still won’t connect to WiFi up to this point, then these would be your next options:

  • Contact your Internet service provider. Network problems like temporary outages and unexpected technical difficulties might be affecting your network services at the moment. This is when you should consider giving your ISP a call for service status verification. If an outage is transpiring, then there’s not much can be done on your end but to wait until the outage is over. Network services should be back up and running by then. If there are no outages, you can ask your service provider to reset the modem/router from their end. ISPs usually have a remote system that serves that purpose.
  • Escalate the problem to Apple Support. If the problem started after installing an iOS update for your iPad Pro and it does not resolved by any of the given procedures, then it’s likely a WiFi bug that needs a fix patch. Contact Apple Support to report this as a post-update network problem.
  • Service/repair. To rule out hardware damage on the modem or router, you can take it to an authorized service center for further assessment. Consider this among the last resorts if all your devices are experiencing the same symptoms.

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