What to do if your iPhone cannot connect to the App Store

For as long as your iPhone as stable Internet connection and the App Store server is available, there shouldn’t be any problem connecting. But there are instances when things just don’t work as intended and for some reason your iPhone won’t connect to the App Store. If you’re here because of the same reason, then this post is for you. Read on to learn how to fix an iPhone that cannot connect to the App Store.

In this post, we will try to consider every possibility and rule them out one by one until we can determine the reason why your iPhone cannot connect to the App Store and hopefully be able to fix it. So, if you’re one of the owners with this kind of problem, continue reading as this article may be able to help you one way or another.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our iPhone issues questionnaire and hit submit to contact us.

Troubleshooting iPhone that cannot connect to the App Store

If your other Apple devices are able to connect to the App Store but your iPhone can’t, then it’s apparently an isolated problem with your iPhone and more likely attributed to the software. Performing these subsequent methods will help you determine the underlying cause and get your iPhone to access the App Store as it should.

First solution: Refresh your Internet connection.

There are different ways to refresh your iPhone’s Internet connection. You can power cycle or reboot the network equipment (modem/router) or use the Wi-Fi toggle. Forgetting the Wi-Fi network and setting it up to reconnect can also be considered among other options. All these methods do the same thing and that is to refresh the Internet connection and likewise eliminates minor errors that caused random issues affecting wireless services.

To refresh the Internet through a power cycle on the modem or router, refer to these steps:

  1. Find the Power switch on your modem/router then flip or toggle to turn it off.
  2. While the modem/router is turned off, unplug its AC adapter from the power source.
  3. After 30 seconds, plug it back in and turn back on.

Wait for the Wi-Fi signal indicator to stabilize then allow your iPhone to reconnect to your Wi-Fi network. Once your iPhone is connected, open the App Store again and see if it’s now able to connect.

ALSO READ: Facebook won’t open on Apple iPhone XR. Here’s the fix.

To refresh the Internet through Wi-Fi toggle, follow these steps:

  1. Go to Settings-> Wi-Fi menu.
  2. Toggle the Wi-Fi switch to turn it OFF.
  3. After a few seconds, toggle the switch to turn Wi-Fi back ON again.

To refresh the Internet by forgetting Wi-Fi network, follow these steps:

  1. Go to Settings-> Wi-Fi menu. Make sure that Wi-Fi is enabled to view the list of available Wi-Fi networks.
  2. Find your Wi-Fi network then tap the information (i) icon next to the name of your Wi-Fi network (SSID).
  3. Tap Forget This Network.
  4. If prompted, tap the option to confirm that you want to forget the network. Follow the same steps to forget other saved Wi-Fi networks to prevent them from causing conflict with the selected Wi-Fi network.
  5. After forgetting all saved Wi-Fi network, reboot your iPhone then go back to Settings-> Wi-Fi menu.
  6. Toggle the Wi-Fi switch to turn it off and on.
  7. Select the name of your Wi-Fi network to join or connect to.

Once your iPhone is connected, open the App Store and see if the problem is resolved. If it still cannot connect, then move on to the next procedure.

ALSO READ: How to fix iMessage that is not working on an Apple iPhone XR

Second solution: Clear App Store cache.

Sometimes, in-app glitches are the underlying cause of the problem. It’s possible that the App Store app is experiencing some sort of random errors and therefore inaccessible at some point. Often times, random errors like this are rectified by clearing the app’s cache and then restarting it. So here’s what you can try doing next:

  1. Open the App Store.
  2. Scroll down and tap 10 times (consecutively) on any tab/icon on the bottom part of the App Store screen.
  3. Close the App Store app from the app switcher.
  4. Reboot your iPhone then try launching the App Store again and see if you can now connect.

The above procedures work by clearing the App Store cache. You won’t see any notification that the App Store cache is cleared but it does. Now, try to see if your iPhone still cannot connect to the store because if so, then try the next procedure.

Third solution: Reboot your iPhone (soft reset).

This could also occur among other random software errors that often require a soft reset or device restart. Thus, if you haven’t already, refer to the subsequent methods to reboot your iPhone.

To soft reset/reboot an iPhone X, XS, XS Max, or XR, simply follow these steps:

  1. Press and hold the Side button and either Volume button until the Power off slider appears.
  2. Drag the slider to power off your iPhone completely.
  3. Then after 30 seconds, press the Side button again to turn your iPhone back on.

To soft reset/reboot an iPhone 8, 8 Plus, or earlier versions, refer to these steps instead:

  1. Press and hold the Top or Side button until the Power off slider appears.
  2. Drag the slider to power off the phone completely.
  3. After about 30 seconds, press and hold the Top or Side button again to turn the phone back on.

Allow your device to finish booting up then retry opening the App Store app. If that doesn’t solve the problem, then it’s time to rule out some minor Internet problems on your device that might have barred its access to the App Store. If it still cannot connect, the problem could be due to a connection problem. Try the next solution.

ALSO READ: How to fix your Apple iPhone XR that is overheating [Troubleshooting Guide]

Fourth solution: Toggle Airplane Mode on and off.

An old trick that’s been proven effective when it comes to eliminating minor problems with wireless services is the so-called Airplane mode toggle. It works by giving a quick pause and restart to the phone’s wireless functions and thereby eliminates associated errors. If you wish to give it a shot, then here’s how it’s done:

  1. From your Home screen, tap on Settings.
  2. Tap Airplane Mode.
  3. Toggle the Airplane Mode switch to turn it ON. The phone’s wireless radios are all turned off.
  4. While Airplane Mode is turned on, reboot your iPhone.
  5. Then head back to Settings-> Airplane Mode menu.
  6. Toggle the Airplane Mode switch to turn the feature OFF again. Wireless features and services are then reactivated.

Reconnect your iPhone to Wi-Fi then test to see if it still cannot connect to the App Store.

Fifth solution: Disable your iPhone restrictions.

Restrictions are also among the possible reasons as to why the App Store isn’t accessible through your iPhone. This is likely the case if the Restrictions feature is turned on for the App Store app or relevant services. To make sure that this isn’t the root cause of the problem, disable Restrictions on your iPhone then see if that yields positive outcome.

If your iPhone is running on iOS 11 or earlier version, follow these steps to turn off or disable restrictions:

  1. Tap Settings from your Home screen.
  2. Tap General.
  3. Tap on Restrictions. If the feature is disabled, it should say OFF and the option to Enable Restrictions is active. If the feature is enabled, it shows the opposite.
  4. Tap the option to Disable Restrictions.
  5. Enter your Restrictions passcode when asked to continue.
  6. Then tap on Disable Restrictions.
  7. Enter Restrictions passcode again to confirm.

If your iPhone is running on iOS 12 or later, follow these steps to manage and disable restrictions:

  1. From your Home screen, tap Settings.
  2. Tap Screen Time.
  3. Tap Content & Privacy Restrictions.
  4. Enter your passcode to continue.
  5. Then tap the switch to Turn Off Content & Privacy Restrictions.

After disabling your iPhone restrictions, reboot your device then try connecting to the App Store to see if the problem is gone.

Sixth solution: Reset network settings.

Network settings errors that might have caused problems connecting to the App Store are the next factors to rule out if the problem continues after performing the previous method. Performing this reset will erase your current network settings, saved Wi-Fi and Bluetooth connections, and other relevant information. Once you’re all set, you may proceed with these steps:

  1. Tap Settings from your Home screen.
  2. Tap General.
  3. Scroll down to and tap on Reset.
  4. Choose the option to Reset network settings.
  5. If prompted, enter your passcode to proceed.
  6. Then tap the option to confirm that you want to reset network settings on your device.

Your iPhone should reboot automatically when the reset is finished and then restores the default network values and options. You will need to reconnect to your Wi-Fi network so you can use online apps and services including the App Store on your iPhone.

Still cannot connect to the App Store?

Check the Apple Support system status page and see if the App Store server is up. You will know if it’s up or active if the status indicator before the App Store appears green. If it appears yellow or gray, contact Apple Support to verify the current status of the App Store server straight through their system.

Connect with us

We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our troubleshooting page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Also, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks.

RELEVANT POSTS: