When trying to update or restore your iPhone using iTunes you might comes across an error. One of the errors that you might encounter is the iTunes error 9006. This means that iTunes can’t connect to the Apple servers due to one or more reasons. Listed below are the recommended troubleshooting steps that you need to do for this particular problem.
How To Fix iTunes Error 9006
Check your Internet connection
If your Internet service is down then this error message will usually pop-up. To make sure that this is not what’s causing the problem you should first make sure that your computer can get online.
Reboot your phone and computer
There are instances when the problem can be fixed by refreshing the software of your phone and computer. Refresh both systems by doing a reboot.
Troubleshoot the computer security software
The security software could be interfering with your computer’s connection with iTunes. Try to temporarily disable the security software or uninstall it from the computer.
You should also perform the following steps:
- Make sure that the date, time, and time zone are set correctly on your computer.
- Log in using an administrator account, not a guest account.
- Make sure that you have the latest version of iTunes.
- Update macOS or Windows.
- Update your security software.
Reset the TCP/IP (for Windows 10 systems)
This will usually resolve Internet connection related problems.
At the command prompt, run the following commands in the listed order:
- Type netsh winsock reset and press Enter.
- Type netsh int ip reset and press Enter.
- Type ipconfig /release and press Enter.
- Type ipconfig /renew and press Enter.
- Type ipconfig /flushdns and press Enter.
Check if the issue still occurs.
Make sure that iTunes is not blocked by the firewall
- Press the Windows key on your keyboard. If your keyboard doesn’t have a Windows key, press the Control (Ctrl) and Escape (Esc) keys.
- Click the magnifying icon or search field. In the search field, enter firewall.cpl.
- Click firewall.cpl in the search results. The Windows Firewall window opens.
- Click “Allow an app or feature through Windows Firewall” (Windows 10 and 8) or “Allow a program or feature through Windows Firewall” (Windows 7), then click “Change settings.”
- Make sure that iTunes is selected for both private and public networks and that Bonjour is selected for private networks only.
- If iTunes or Bonjour isn’t listed, click “Allow another app” (Windows 10 and 8) or “Allow another program” (Windows 7). If iTunes isn’t listed, click Browse and then go to the iTunes program, which is in C:\Program Files\iTunes\. If Bonjour isn’t listed, click Browse and then go to mDNSResponder, which is in C:\Program Files\Bonjour\.
- After selecting one of the programs, click Open.
- Click Add in the Add an app window (Windows 10 and 8) or Add in the Add a Program window (Windows 7).
- In the Allowed apps (Windows 10 and 8) or Allowed Programs (Windows 7) window, click OK.
- Close the Windows Firewall window.
Other steps that you need to perform
- Make sure ports 80 and 443 are allowed on your network
- Make sure that communication to albert.apple.com or phobos.apple.com is not blocked by a firewall, or other Internet security setting.
- Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
- Restore your device while connected to a different network.
- Restore using a different computer.
Engage with us
If you have any concerns regarding your iPhone feel free to contact us using this form. We will provide you with free technical support regarding the issue you are facing with your device. Just make sure to provide as much detail as possible so that we can make an accurate diagnosis.