How to fix Apple iPhone XS Max stock keyboard app that’s randomly freezing, crashing [Troubleshooting Guide]

Third-party and pre-installed apps usually stop working when they crashed or when the phone is experiencing a complex software problem. For the iPhone keyboard app that’s not working, it could be due to any of the prior reasons or simply because the phone’s display isn’t working properly like when it has become unresponsive. In other words, you could be dealing with a software problem, if not, hardware damage on your device. To help you determine what exactly has caused your iPhone’s stock keyboard app to suddenly keep crashing or stop working, I’ve highlighted some standard procedures and workarounds that are used to fix the problem. Read on to find out what to do if your iPhone XS Max keyboard app suddenly keeps crashing, lags more often, or becomes totally unresponsive.

Before troubleshooting, try cleaning your iPhone screen. Dust, dirt or stubborn gunk on your screen can hinder contact between your finger and the touchscreen system. This then results to the delayed keyboard response or worst, unresponsive keyboard app at all. If you have a microfiber cloth, then grab it and wipe down the bottom of your iPhone’s screen where the keyboard app is shown. If that doesn’t render positive results, then use these methods to troubleshoot software problems on your iPhone XS Max. Don’t forget to test your keyboard app after performing is method to determine whether or not the problem is fixed. Proceed to the next procedure if necessary.

First solution: Clear all background apps.

Among the usual triggers are background apps or apps you’ve previously opened but not closed. These apps are in standby mode and all set to launch when triggered. While keeping apps in this state may benefit when you often reload or use the same apps, they can also cause troubles when they crash. This is when your device suddenly experiences adverse symptoms including sluggishness and unresponsiveness. To make sure that this isn’t what’s causing the keyboard app to misbehave, follow these steps to clear all background apps on your iPhone XS Max:

  1. From the Home screen, swipe your finger up and then pause.
  2. Swipe right or left to navigate through apps preview.
  3. Then swipe up on each app preview to end/clear individual apps.

Once you’re done clearing background apps, try to open keyboard-enabled apps then test to see if the keyboard is fixed. If it continues to act up, then move over to the next workaround.

Second solution: Reboot your iPhone (soft reset or force restart).

Minor software errors including unresponsive apps can also be rectified by an iPhone restart. There are two ways to restart an iPhone. If your iPhone’s display is responsive, you can carry out the usual reboot or soft reset. Here’s how:

  1. Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
  2. Release the buttons when the Slide to Power Off command appears and then drag the power off slider to the right.
  3. After 30 seconds, press and hold the Power/Side button again until the phone reboots.

Alternatively, you can do a force restart to abruptly end all corrupted services and to clear junk and broken files that are stored as cache on the internal memory. This is an alternative method to restart a frozen or stuck iPhone. You can use this method if your keyboard app and iPhone screen are stuck. Here’s how to force restart an iPhone XS Max:

  1. Press and quickly release the Volume Up button.
  2. Press and quickly release the Volume Down button.
  3. Then, press and hold the Power button on the side of the phone and then release when the phone restarts.

Wait until your phone is finished restarting then open a keyboard-enabled app to check and see if the problem is gone.

Third solution: Reset all settings.

Another possible solution you can try on is settings reset on your iPhone. This reset deletes all customized settings including invalid options that might have affected the keyboard app’s normal operation. Performing this reset is often carried if the phone suddenly misbehaves after installing new updates. If you wish to give it a try, then here’s how to reset all settings on your iPhone XS Max:

  1. From your Home screen, tap on Settings.
  2. Select General.
  3. Scroll down to and then tap on Reset.
  4. Select the option to Reset all settings.
  5. If prompted, enter your passcode to proceed.
  6. Then confirm settings reset.

After the reset, original options and values are restored. This means the need for you to re-enable individual features including Bluetooth and Wi-Fi, to use them again on your phone.

Fourth solution: Update apps and iOS to the latest version.

Updating apps and iOS to the latest version is also recommended to get rid of any bugs or malwares that might have ruined the iPhone’s stock keyboard application. To check for pending app updates on your iPhone XS Max, just follow these steps:

  1. Tap to open the App Store then scroll down to Updates section.
  2. Navigate through the list of apps with pending updates.
  3. Tap the Update button next to the name of the app, to manually update individual apps.
  4. If multiple app updates are available, then just tap the Update All button to install all app updates at once.

Installing the latest iOS update available for your iPhone XS Max can also help get rid of software-related errors caused by random system bugs and malware. Like app updates, iOS updates also offer fix patches to address any existing bug-inflicted issues on iPhones. If you have stable Wi-Fi access, ample of memory space and battery life, then try to check for OTA updates to download and install on your phone. Simply follow these steps:

  1. Tap Settings from the Home screen.
  2. Select General.
  3. Tap Software Update.

Follow the onscreen instructions to download and install new iOS update on your iPhone XS Max. Once you’re done updating, reboot your iPhone to apply the recent system changes and to refresh your apps.

Fifth solution: Reset and restore your iPhone to its factory defaults.

A factory reset or master reset is regarded among the last options and usually used to deal with complex system issues that could not be remedied by any of the prior methods. The reason why it’s deemed among the last resorts is because this reset will wipe everything from your iPhone system including all your stored contacts, downloaded apps, saved files, and other information on the internal memory. Thus everything is restored to its factory defaults. If you wish to give it a shot, then don’t forget to back up all your important files to iCloud or computer drive beforehand. If your iPhone screen is responding, then you can factory reset your device through settings with these steps:

  1. From the Home screen, tap on Settings.
  2. Select General.
  3. Scroll down to and then tap on Reset.
  4. Select the option to Erase all content and settings.
  5. If prompted, enter your passcode to proceed.
  6. Then tap the option to confirm factory reset.

If your iPhone is frozen or the display is unresponsive, then you will need to restore it manually through iTunes on a computer.

Other options

  • Recovery mode restore/DFU mode restore. If you still end up having an unstable or unresponsive keyboard app on your iPhone XS Max after applying all the above solutions including a factory reset, then you’re most likely dealing with a fatal system error, if not, hardware damage on the phone. Major system errors that could not be dealt with by a factory reset are usually remedied by a system restore. That being said, you can try restoring your iPhone in recovery mode through iTunes. To get this done, you will need to secure a computer (Windows or Mac) that has the latest version of iTunes app installed. Then follow the standard recovery mode restore procedure. Should that still failed to fix the problem and your iPhone XS Max stock keyboard app is still not working, then you can resort to the deepest type of system restore done on an iPhone called DFU mode restore. This is usually the ultimate solution to fix fatal system errors including a totally corrupted iOS. You can refer to our step-by-step guide on how to perform a DFU mode restore on an iPhone XS Max posted on this site’s tutorials section. Just visit the iPhone XS Max troubleshooting page for more detailed instructions.
  • Service/iPhone repair. Your iPhone might have obtained some sort of physical or liquid damage, which eventually breaks the circuit board that’s linked to the keyboard system. To rule this out, you can visit the nearest Apple Genius bar and have your iPhone examined by an authorized technician.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!