How to fix an Apple iPad Pro (2018) that won’t connect to App Store [Troubleshooting Guide]

Wondering why you can’t connect to the App Store on your iPad? If you do, then this post may be able to help you. Keep reading and get help dealing with App Store problems on your 2018 iPad Pro. There are several reasons as to why you’re unable to connect to App Store on your iPhone or iPad. Usually the problem is due to Apple’s server’s unavailability or Internet connectivity issue on your device.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our iOS issues questionnaire and hit submit to contact us. .

Before troubleshooting, check Apple’s System Status page to view the current status of App Store server. There might be some temporary interruptions in Apple-related services in your area, hence App Store is currently inaccessible. This is possible because Apple likewise experiences random server outage.

To find out, you can visit Apple’s system status page from its official website. If the App Store is down, there’s not much you can do to fix the problem but to just sit back and wait for Apple engineers to fix it. Otherwise, try any of the following procedures to rule out software-related factors from the possible triggers.

First solution: Check and manage your Internet connection.

The simplest way to check if your iPad has Internet access is through a browser. Simply open your browser app then navigate to different websites and pages. If you can access websites, then Internet connection isn’t an issue. But if you can’t, then you need to deal with that first. The simplest possible solution to minor Wi-Fi connectivity issues is to turn Wi-Fi off and then back on.

  1. To do this, go to your iPad Pro Settings-> Wi-Fi menu, then toggle the Wi-Fi switch to turn the feature OFF and then back ON.
  2. You can also try the Airplane Mode trick, which is carried out by navigate to Settings-> Airplane mode menu. Once you get there, toggle the Airplane Mode switch to turn the feature ON. While Airplane mode is turned ON, restart/soft reset your iPad then head back to Settings-> Airplane Mode menu to turn the feature OFF again.

Performing the Airplane mode tweak somehow gives a quick restart to your iPad’s wireless radios, which eventually leads to clearing of random problems affecting wireless services.

If you’re using cellular data for Internet, try switching to Wi-Fi and then see if you can access the App Store via Wi-Fi Internet. The speed of your Internet connection does matter especially when downloading huge files like games, apps, videos and podcasts.

Second solution: Restart your iPad Pro (soft reset).

Another simple solution to random network-related errors is the so-called soft reset or device restart. This effectively eliminates minor software glitches from rogue apps to data corruption. If this is the first time your iPad fails to access the App Store, then the App Store or iOS could be just glitching and therefore needs a restart. So here’s what you can do then:

  1. Press and hold the Power button and the Volume Up button on the side of your iPad for a few seconds or until the Power Off slider appears.
  2. Drag the slider to turn off the iPad.
  3. After about 30 seconds, press and hold the Power button on the top of your iPad for a few seconds.
  4. If prompted, enter the PIN code and select OK to proceed and access the Home screen.

Wait until your iPad is finished booting up and re-established Internet connection. Once connected, launch the App Store again and see if it is already working.

Third solution: Check and manage date and time settings on your iPad Pro.

Date and time also matter when it comes to real-time and server-based services. This is also among the requisites when using Apple services through iTunes or App Store servers. The server may fail to sync with your device if the date is incorrect. To rule this out, check the date and time settings on your iPad Pro and make some changes if needed. To access and manage date and time settings on your iPad Pro, simply refer to these steps:

  1. Tap Settings from your Home screen.
  2. Select General.
  3. Then tap Date & Time.

If the date and time settings are manually set, then you can re-configure your iPad to automatically adjust date and time based on your current location time zone.

Fourth solution: Sign out and back into iTunes & App Store.

Account-related issues can also cause similar issues to occur. Fortunately, such problems can easily be dealt with by simply signing out and back into the account. So here’s what you should do then:

  1. From the Home screen, tap on Settings.
  2. Select your Apple ID [your name].
  3. Scroll down and tap Sign Out.
  4. Enter your Apple ID password and tap the option to Turn Off.

Follow the rest of the instructions to confirm that you want to sign out of iTunes & App Store.

Fifth solution: Update your iPad software to the latest version available.

If your iPad has access to Wi-Fi internet, check for new iOS update to download and install. Otherwise, update your iPad Pro using iTunes on a computer. Doing so will likely fix the problem if it’s attributed to some system bugs and pertinent errors. To check for and install new iOS update on your iOS device, simply follow these steps:

  1. Tap Settings from the Home screen.
  2. Select General.
  3. Then tap on Software Update.

To update manually through iTunes, you will need a compatible computer either Windows or Mac that has the latest version of iTunes software in it. The computer must also be connected to the Internet. Once you’ve got everything set, just connect your iPad Pro to your computer using the Apple-supplied USB cable or Lightning cable then access your device system through iTunes.

Other options

  • Update your iPad software. Keeping the device software up-to-date is also recommended. Updates can keep your device free from bugs and system errors. If you can connect to Wi-Fi internet, then try to check for new iOS update on your iPad through Settings-> General-> Software Update menu. Then follow the onscreen instructions to download and install new update.
  • Factory reset/master reset. This can be regarded among the last options you may consider if the problem isn’t solved by the prior methods. Your device might have obtained some major system errors that caused some built-in functions particularly the App Store application to fail. Be sure to create backups though because performing this reset also wipes all your data and saved contents. You can factory reset your iPad Pro through its settings menu or using iTunes on a computer.
  • System restore. Aside from a factory reset, you can also resort to restoring iOS via recovery mode or DFU mode. These would be the last possible solutions you can try on when dealing with major system issues that could not be remedied by a master reset. Both these restore methods are carried out through iTunes on a computer.

For more advanced troubleshooting and other options, contact Apple Support or your network service provider. The problem could also be on their end. In that case, you can use iTunes as alternative platform to access App Store services including app updates and downloads. You can use iTunes on a Windows or Mac computer that runs on a later or latest OS version.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!