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How to fix Whatsapp the keeps crashing, not working properly on iPhone X (easy steps)

Whatsapp Messenger is one of the messaging apps you can use to communicate with your online friends, family, relatives, and virtual acquaintances. It adds more fun and convenience when it comes to mobile chit-chats. But just like other messaging apps, Whatsapp is not perfect. That said, there are times when the app just won’t work or can’t work. Fortunately, such problems are software-related, hence can be remedied by some workarounds.

Highlighted below are a few recommended workarounds and potential solutions to deal with an issue on Whatsapp that keeps crashing or not working properly on the iPhone X handset. You too may refer to this guide and consider it among your options whenever you need additional inputs. Read on and begin to troubleshoot software problems on your iPhone X that possibly caused Whatsapp to become this flawed.

Now, before we proceed with our troubleshooting, if you have other concerns with your new iPhone SE, drop by our troubleshooting page for we have already published some guides and tutorials. You may also contact us by completing our iPhone issues questionnaire. This is a free consultation servicer we offer and all we need is information about the problem. So please give us that so that we can help you better. 

First solution: Quit and restart Whatsapp.


Just like other apps, Whatsapp can also succumb into random issues and the way it’s behaving right now could be one of them. A simple possible solution to try first is an app restart or simply close the app and then open it again. Alternatively, you can follow these steps to clear or quit Whatsapp from running on your iPhone X:

  1. Swipe up and pause from the Home screen.
  2. Firmly touch and hold the app (Whatsapp) then tap the Minus (-) sign on the upper left side of the app’s preview.

Forcing your iPhone to restart is also another way for you to clear recent apps and the phone’s internal memory, without affecting any data and personal information saved in the internal memory of your device. It effectively clears minor glitches particularly those that occurred after installing a new software update. Here’s how to force restart your iPhone X:

  1. Press and quickly release the Volume Up button.
  2. Then press and quickly release the Volume Down button.
  3. Finally, press and hold the Side button until the Apple logo appears.

Wait until your iPhone boots up and then open Whatsapp again to see if it’s already fixed and working properly.

Second solution: Clear background apps.

Background apps can eventually get corrupted and when this happens other apps or system functions will be affected. To make sure this isn’t what’s causing Whatsapp to become erratic, clear background apps on your iPhone X with these steps:

  1. Swipe up from the bottom to the middle of the Home screen and hold until you see the App Switcher.
  2. From the App Switcher, swipe left or right to view all apps running in the background.
  3. Firmly touch and hold the app, then tap the Minus (-) icon on the upper left corner to close it.
  4. Alternatively, you can swipe up to close the app as soon as the Minus (-) icon appears.

Restart your iPhone afterwards with these steps:

  1. Press and hold the Side button and either Volume button until the Slide to Power off menu appears.
  2. Drag the slider to turn your iPhone off completely.
  3. After about 30 seconds, press and hold the Side button again until the Apple logo appears.

See if that fixes the problem. If not, then move on to the next applicable solution.

Third solution: Install app updates, if available.

New updates usually bring in new features along with security enhancements or bug fixes. Should the problem with your Whatsapp is caused by some bugs, then updating the app will likely fix it. That said, check for any available update for Whatsapp and your other apps from the App Store. Here’s how:

  1. Tap the App Store icon from the Home screen. Doing so opens the App Store.
  2. Tap the Updates icon at the bottom of the App Store main screen.
  3. A list of updates, with new updates will then show up.
  4. Locate Whatsapp then tap the Update button next to it. Doing so will trigger Whatsapp update installation.
  5. Do the same to the rest of the apps in the list.
  6. Alternatively, you can tap the Update All button to install multiple app updates at once.

Restart your iPhone when you’re done updating apps. This will ensure that all new changes are properly implemented. Then open Whatsapp again and see if the problem is fixed and that it’s working stable already.

Fourth solution: Reset all settings on your iPhone X.

Faulty updates might have override your phone’s system settings and eventually destabilized certain apps including Whatsapp. To rule this out, you can reset all settings on your iPhone X and then reconfigure them accordingly. Here’s how to get started and done:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Enter your device passcode, if prompted.
  5. Select the option to Reset all settings.

Doing so will reset the system settings and restore them to their default values. No data will be affected or deleted in the process. But you need to reconfigure necessary options and set up Wi-Fi network or Bluetooth connections again on your iPhone.

Fifth solution: Delete and reinstall Whatsapp on your iPhone X.

Deleting and reinstalling the app removes any corrupted app data and gives the app and your phone system a clean fresh start. If the problem persists after doing the aforementioned procedures, then it could be due to the Whatsapp application that is corrupted. To fix the app, you will need to delete and reinstall it. Here’s how:

  1. Tap and hold on any app icon from the Home screen.
  2. When the icons start to jiggle, tap the X in the corner of the Whatsapp app to uninstall it.
  3. Tap Delete to confirm.
  4. After uninstalling Whatsapp, restart your iPhone then head over to the App Store to download the app again.
  5. To do so, navigate to the App Store, then search Whatsapp using the search bar. Select the app from the search results then tap the Cloud or Get icon to re-download and reinstall Whatsapp on your iPhone X. If necessary, enter your Apple ID password to continue.

When the app is successfully installed, restart your iPhone X once again and then try to open the recently installed Whatsapp version on your device. If the problem is fixed, then you’re good to go. Otherwise, you will need more help to get Whatsapp back up and running smoothly on your iPhone X.

Seek more help

You can reach out to Whatsapp Messenger Support for further assistance and suggestions when nothing else is working on your end. There might be a more complex issue from within the app that requires advanced solutions the support team can provide. Just let them know of what you’ve done so far for them to have a clue on where to start and what to do next.

Connect with us

Visit our troubleshooting page to view more solutions to other iPhone problems we have addressed in our prior posts. If you wish to reach our iOS support team for further assistance, then you may do so by filling up this form with all the required information. Be sure to provide us with the significant details of the issue that you need help with so we would be able to give you the best possible solutions and recommendations to try on.

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