When your iPhone refuses to connect to Wi-Fi, it may be due to a problem with the wireless router or something is wrong with your device. Your device cannot connect to Wi-Fi if you’re in a network router-to-modem setup and that the router is actually not connected to the modem. The same thing happens when your wireless router is turned off or out of range from your iPhone or worst, the router is damaged. In the case where your device is to blame, incorrect or misconfigured Wi-Fi and network settings, faulty updates, software glitches, incorrect Wi-Fi credentials, and last hardware damage are among the possible underlying causes. Let’s try out which from among these factors is preventing your iPhone X from connecting to Wi-Fi and in what ways are we going to fix the problem. Read on to learn more.
Before you troubleshoot software problems on your iPhone X that might have prevented you from connecting to a wireless network, verify and ensure that your wireless router or modem is turned on and that you’re within range. If possible and applicable, check your cables and connections between your wireless router and modem. Sometimes, loose or broken connections between the router and the modem is the main reason why none of your wireless devices is able to connect to Wi-Fi. You may also consider contacting your Internet service provider first and see if network services are active in your account. Sometimes, you just couldn’t get to connect to Wi-Fi due to account issues that need to be settled with your carrier. Also verify and ensure that there are no outages happening that may affect network services in your place. Once you have all these checked and yet your iPhone X still couldn’t connect to Wi-Fi, then you can move on and try the following solutions.
Before we move on, if you have other issues with your iPhone, visit our iPhone X troubleshooting page for we have already addressed some of the most commonly reported issues with the device. Browse through the page to find issues similar with yours. If you still need our assistance after that, then fill up our Android issues questionnaire to contact us.
Potential solutions to Wi-Fi connectivity issues on your iPhone X
There is no definite solution when dealing with complex issues like Wi-Fi connectivity errors in mobile devices unless the root cause is predetermined. Even Apple technicians at the Genius bar may find it difficult to offer prompt solution as users couldn’t just reproduce the issue. This is where a trial-and-error resolution approach plays its role. To keep you in track when troubleshooting, always remember that your iPhone X won’t connect to Wi-Fi because something is wrong with the wireless router or your iPhone itself. Thus you’ve got to diagnose both the network equipment and your iPhone here. This will make things easy.
Highlighted below is a rundown of generic solutions and applicable workarounds to deal with different Wi-Fi issues so try and see which from these methods can fix the problem and grant your iPhone X access to Wi-Fi internet.
First solution: Power cycle your wireless router/modem.
Just like any other devices, your wireless router or modem also encounters random glitches that would result to connectivity issues. To make sure this isn’t what’s causing your trouble, try to reboot your wireless router or modem. Doing so can also help refresh your Wi-Fi connection at home. Here’s how you do it:
- Press and hold the Power button on your wireless router or modem until all the light indicators turn off.
- Unplug the AC adapter from the power source and keep it unplugged for about 30 seconds to 1 minute.
- After the elapsed time, plug it back in.
- Press the Power button to turn it on again.
When you see all the lights are stable, it means your router or modem has rebooted successfully and now ready. Try to connect your iPhone X and see if it’s already working. If still not, then move on to the next method.
If you see any red light on your router or modem indicators and that none of your devices is able to connect to Wi-Fi using the same network, it means that something is wrong with the equipment or could indicate a problem within your network service provider.
Second solution: Reboot your iPhone X.
Rebooting is the simplest yet effective solution to minor issues affecting mobile devices. If this is the first occurrence, a reboot on your iPhone X will likely fix it. Aside from giving your phone a break, it also helps in clearing temporary files and minor software errors from the phone memory. For starters, here’s how to restart (soft reset) your iPhone X:
- Press and hold the Side/Power button and either Volume buttons until the slider appears.
- Drag the slider to Power off your iPhone X completely.
- Give it about 30 seconds off.
- After the elapsed time, press and hold the Side or Power button again until the Apple logo appears.
Wait until your iPhone X completely boots up then try to see if you are now able to connect to Wi-Fi and access the Internet on your phone.
Third solution: Remove all Wi-Fi networks saved on your iPhone X.
Any of the Wi-Fi networks saved on your iPhone or your wireless network itself may be corrupted and therefore needs to be deleted and set up again. So here’s what you’re going to do then:
- Tap to open the Settings app.
- Tap Wi-Fi.
- Tap the information (i) icon next to the Wi-Fi network that you want to remove.
- Select the option to Forget This Network.
- Tap Forget to confirm action.
If you have multiple wireless networks saved on your device, just follow the same steps delete them all. Once you’re done deleting all saved Wi-Fi networks, restart your iPhone then connect to your wireless network again.
To do so, head over to Settings-> Wi-Fi menu then tap to select your Wi-Fi network to join or connect to.
If prompted, enter the correct Wi-Fi password to continue then test to open a browser and navigate to any website to see if you can now access the Internet wirelessly.
Fourth solution: Reset your network settings.
Incorrect network settings can also prevent your device from connecting to Wi-Fi. Software updates can override your settings so if the problem occurs right after installing an update, then that could be the culprit. To fix the problem, reverting the settings back to the correct configuration would be necessary. But then again, it can be a bit of a challenge to pinpoint which specifically from among your network settings are to be reconfigured. A quick solution to this is a network settings reset. It erases your current network settings including errors and restore the default settings afterwards. Just be sure to take note of your Wi-Fi password beforehand as they will also be erased in the process.
To reset network settings on your iPhone x, go to Settings-> General-> Reset-> Reset Network Settings. If prompted, enter your device passcode to confirm action.
Your iPhone X automatically restarts when the reset is finished. Then you’ll need to set up your wireless network to connect to on your iPhone.
Last options: Factory reset or iOS restore.
A full system reset and iOS restore can be deemed among the last options to consider if the problem started after installing a new software update and that none of the prior methods is able to fix the problem and that your iPhone X still won’t connect to Wi-Fi. Perhaps, what you’re dealing with is a complex software bug that requires tougher solutions. Should you wish to proceed, be sure to back up all your important data from your iPhone X for safekeeping. A complete walkthrough on how to perform a factory reset or restore iOS on your iPhone X is available on our iPhone X Tutorials section so feel free to visit if you need help in the process.
You may opt to contact your Internet service provider to verify if network services are okay on their end and also check your account status. Do so if you suspect that the problem is not on your iPhone X. Otherwise, contact Apple Support for other options and recommendations especially if the wireless network connectivity problem you’re dealing with is a post-update issue.
Connect with us
If you need more help with the use of certain functions and features of the new Apple iPhone X smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone X. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.
- Potential solutions to Wi-Fi connectivity issues on your iPhone X