How to fix apps that are constantly crashing on your Apple iPhone XS Max [Troubleshooting Guide]

App problems in smartphones are usually due minor errors on the phone system or application itself. That being said, these problems can easily be remedied by some workarounds. Highlighted below are potential solutions and suggested methods to deal with application errors on the new iPhone XS Max handset.

You can refer to this walkthrough whenever you need more inputs on how to deal with constant app crashes on your new Apple device. Start whenever you’re all set to troubleshoot your iPhone XS Max.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our iPhone issues questionnaire and hit submit.

First solution: Clear all background apps on your iPhone XS Max.

Background apps are recently opened apps that aren’t closed. They’re technically on standby mode but still running in the background. While background apps are beneficial for multitasking purposes, keeping them running in the background for long may also cause conflicts. There is a chance that any of these apps would crash or become corrupted and when this happens, other apps or system functions may be affected. Should that happens, your device would show adverse behaviors. To make sure this isn’t causing your iPhone XS Max apps from crashing, follow these steps to clear all background apps on your device:

  1. Go to the Home screen then swipe your finger up and then pause.
  2. Swipe right or left to navigate through the apps preview.
  3. Then swipe up on each app’s preview to close it.

This method forces all background apps to quit and refresh.

Second solution: Force restart your iPhone XS Max.

Performing a force restart can also help and would be necessary if your iPhone screen becomes unresponsive due to frequent app crashes. This will help clear out minor system errors that may have triggered certain apps from going rogue. Internal data aren’t affected in the process, thus creating backups won’t be needed. Here a force restart is done on your iPhone XS Max:

  1. Press the quickly release the Volume Up button.
  2. Then press and quickly release the Volume Down button.
  3. Finally, press and hold the Power button on the side of the phone until the Apple logo appears.

Junk files that are stored as cache on the app or phone memory are likewise cleared when you force restart your iPhone XS Max.

Third solution: Install pending app updates on your iPhone XS Max.

Frequent crashes are also among the symptoms of performance issues on certain applications. And often times, the problem is resolved by updating the application. App updates also contact bug fixes to get rid of random bugs and malware that may have caused certain apps to go rogue. If the symptom occurs only on downloaded or third-party applications, then try installing new app updates on your phone. To manually check for and install pending app updates on your iPhone XS Max, simply refer to these steps:

  1. Open the App Store.
  2. Navigate to the Updates section. A list of apps with pending updates will then pop up.
  3. To update individual apps, tap the Update button next to the name of the app. Otherwise, tap the Update All button on the upper right side of the screen.

Once all apps are finished updating, restart/soft reset your iPhone XS Max to ensure that all new app changes are properly implemented and likewise to refresh your phone memory and operating system.

Fourth solution: Update phone software to the latest iOS version available.

Aside from app updates, installing the latest iOS update on your phone can also offer some remedies. New iOS updates not only offer new features but also random bug fixes. If your iPhone has access to the Internet and is still responsive, then try to check for and install new iOS update wirelessly with these steps:

  1. Tap to open Settings from your Home screen.
  2. Tap General.
  3. Select Software Update.

An update notification typically shows up if available. Read and review the update details and requirements then follow the onscreen instructions to download and install. Don’t forget to restart your iPhone after installing the new iOS update to apply the new system changes and likewise to prevent apps from acting up.

Fifth solution: Reset and restore your iPhone XS Max to factory defaults (master reset).

A master reset can be considered among the last options if the problem continues after applying the previous methods. Recurring symptoms usually denote complex system problems that require more advanced solutions including a full system reset. But before you do so, back up all your critical files from your iPhone memory as they will also be deleted in the process. Once you’re ready, you can proceed with these steps to factory reset your iPhone XS Max through settings:

  1. Tap to open the Settings app from Home.
  2. Tap on General.
  3. Scroll down to and then tap on Reset.
  4. Select the option to Erase all content and settings. This will master reset your iPhone XR.
  5. If prompted, enter your device passcode to continue.
  6. Then tap the option to confirm factory reset.

If the previous method could not be carried out, then you can reset your iPhone XS Max through iTunes on a computer instead. This way you can back up all your important files to your computer beforehand. To avoid system conflicts, use a computer that runs on a later or latest operating system either Windows or Mac. Also ensure that you’re using the latest version of iTunes software. Whenever you’re all set, follow these steps:

  1. Open iTunes on your computer.
  2. Connect your iPhone XS Max to your computer using the supplied USB cable or Lightning cable.
  3. If prompted to Trust this Computer on your phone, follow the onscreen instructions to proceed.
  4. Select your iPhone XS Max when it shows up in iTunes.
  5. Then, navigate to the Summary section on the left side of the iTunes screen.
  6. Click the Restore [iPhone name] button to instigate iOS reset.
  7. If prompted, click the Restore button again to confirm. This will then prompt iTunes to erase your device and then install the latest software version available.

Wait for your iPhone to finish wiping system data and then restores the default or factory settings. Major software issues and apps problems are usually remedied by a factory reset, hence everything should be working properly by then.

After the reset, set up your iPhone XS Max and reinstall necessary apps individually. You must be careful when reinstalling your apps though as any of them could be the main culprit. If the symptom reoccurs after installing a certain application, then that must be the trigger and therefore needs to be removed. Otherwise, contact the developer of the app to report the issue or ask help in configuring app settings to make it work properly on your iOS 12 smartphone.

Connect with us

If you need more help with the use of certain functions and features of the Apple iPhone XS Max smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone XS Max. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.