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How to fix iPhone XS that has No Internet even if Wi-Fi status says Connected [Troubleshooting Guide]

Network problems in mobile devices may transpire in various symptoms. And one of the most widespread is No Internet connection. There are also instances when the transpiring symptom seems to be a bit odd. An example of this is when a device cannot access the Internet even if it’s already connected to Wi-Fi network.

This symptom has been among the many problems encountered by iPhone owners since the first iOS platform and continues to emerge in present iOS versions. Read on to find out what to do if by any chance, your new iPhone XS cannot access the Internet even when connected to the Wi-Fi network.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our iPhone issues questionnaire.

How to troubleshoot iPhone XS with no internet connectivity even if it’s connected to WiFi?

If all your devices are experiencing the same problem and that they’re all connected to the same Wi-Fi access point or network, then rebooting the wireless router/modem is likely the key to fixing it. Your router or modem may be going through some minor firmware issues and that’s preventing it from functioning properly. To reboot or power cycle your wireless router/modem, press/flip the power button to turn it off. While it’s powered off, unplug its AC adapter from the power source for about 30 seconds to 1 minute. That should be enough time for your network equipment to rest. After the elapsed time, plug it back into the power source then turn it back on. Wait until all the light indicators go green and stable. Then re-attempt to connect your iPhone XS to Wi-Fi and see if that yields to a positive outcome. If your iPhone still has no Internet access and is showing the same symptoms after power-cycling the wireless router/modem, troubleshoot software problems on your iPhone XS with any of these subsequent methods. Don’t forget to test your Internet connection after carrying out each process to determine whether or not the problem is fixed. Proceed to the next applicable solution, if necessary.

First solution: Disconnect/disable Wi-Fi then restart your iPhone XS.

Turning Wi-Fi feature on your iPhone is one of the simplest possible solution to random wireless connectivity issues. It helps clear minor glitches that may have caused problems to Wi-Fi and prevented your device from having Internet connection. Here’s how it’s done:

  • Navigate to Settings-> Wi-Fi menu, then tap the switch to turn Wi-Fi off for a few seconds and then tap the switch again to turn Wi-Fi back on.

You can also access the Wi-Fi settings from the Control Center. Simply launch the control center and then toggle the Wi-Fi icon turn the feature off and on again. Doing so helps clear out minor Wi-Fi issues that may have halted your iPhone from having access to the Internet even when it’s already connected to the Wi-Fi network.

If the problem continues after toggling Wi-Fi off and back on, perform a soft reset or reboot your iPhone XS. This should help address minor software errors including errant apps and corrupted cache that trigger wireless connectivity issues on your iOS device.

To perform a soft reset or restart on your iPhone XS Max, refer to these steps:

  1. Press and hold the Side button and either Volume button simultaneously for a few seconds.
  2. Release both buttons when the Slide to Power off command appears.
  3. Drag the Power off slider to the right to turn off the phone.
  4. After 30 seconds, press and hold the Side button again until the Apple logo appears then release.

You don’t need to back up files beforehand because a soft reset won’t affect any saved data on the phone storage.

Second solution: Toggle Airplane Mode on and off your iPhone XS.

Airplane mode is a smartphone feature, which main function is to disable cellular radio, Wi-Fi, Bluetooth and all the wireless transmission functions of the phone. But it later turned out that the Airplane mode does more than just turning off wireless functions. In an effort to find some workarounds to deal with random Internet problems, resourceful smartphone users have discovered the so-called Airplane Mode trick. By executing this trick, Wi-Fi connectivity issues from intermittent to no Internet access are resolved. And since then, people would consider the trick among other possible solutions to try on when troubleshooting Wi-Fi problems in both Android and iOS devices. Should you wish to give it a shot on your iPhone XS, here’s how it’s done:

  1. Navigate to Settings-> Airplane Mode menu.
  2. Tap the Airplane mode switch to enable the feature. Doing so will automatically disable wireless functions of the phone simultaneously.
  3. Reboot your iPhone (soft reset).
  4. Then head back to Settings-> Airplane Mode menu.
  5. Finally, tap the Airplane mode switch to disable the feature again.

This will enable your iPhone’s wireless functions. Now, connect your iPhone to your Wi-Fi network then try browsing different websites and see if it’s able to connect.

Third solution: Forget Wi-Fi network on your iPhone XS.

A corrupted Wi-Fi network wouldn’t be able to work as intended. Sometimes it works but unstable. As a result, your device will have intermittent Internet connection. If the problem you’re dealing with is mainly due to a corrupted Wi-Fi network in use, deleting the network will likely fix it. Here’s how to forget or delete Wi-Fi network from your iPhone XS:

  1. Tap Settings from the Home screen.
  2. Tap Wi-Fi.
  3. Find the Wi-Fi network you want to forget then tap the information (i) icon next to the network name.
  4. Tap Forget This Network.
  5. If prompted, read the warning prompt then tap Forget to confirm.

It’s also recommended to delete any other Wi-Fi network saved on your phone to prevent any of them from causing conflict with the selected Wi-Fi access point.

Fourth solution: Reset network settings on your iPhone XS.

Incorrect or invalid network settings on the phone are also a factor to consider. This is likely the underlying cause if your iPhone XS started losing Internet access after modifying settings or installing an update. Some updates may tend to override system settings on the receiving devices, which may therefore results to a conflict with other customized options. And that’s when problems occur. To clear this out, follow these steps to reset network settings on your iPhone XS to delete customized network settings and restore the original or default values.

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select Reset Network Settings option.
  5. If prompted, enter your device passcode to continue.
  6. Then tap the option to confirm network settings reset.

Your iPhone should reboot when the reset is finished. As soon as it’s finished rebooting, enable Wi-Fi and reconnect to your Wi-Fi network.

Fifth solution: Reset and restore default settings on your iPhone XS.

If the problem continues after exhausting all prior methods and workarounds, you’re most likely dealing with a complicated system error that requires more advanced solutions. Among the last options for you to try on would be a master reset or factory reset. This will erase everything from your iPhone system including saved data and fatal system errors. Apparently, you’d lose critical information in the process. Should you wish to continue, back up all your important files and then start wiping your iPhone with these steps:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select the option to Erase All Content and Settings. This is the option to master reset your iPhone XS.
  5. Enter your device passcode when asked.
  6. Then tap the option to confirm factory reset.

After the reset, your iPhone reboots and loads the default settings. By then you can continue with the initial setup process to set up your iPhone as new and ready for use. Software-related problems including those that are affecting the network system are usually resolved from a master reset.

If the problem persists and your iPhone XS still cannot connect to the Internet even when it’s connected to Wi-Fi, then you’re likely dealing with hardware issue. You can request more help from your Internet service provider or contact Apple Support for other recommendations. Don’t forget to avail for warranty, when needed.

Connect with us

If you need more help with the use of certain functions and features of the Apple iPhone XS smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone XS. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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