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How to fix an iPhone 8 that keeps crashing and freezing (easy steps)

Among the worst symptoms inflicted by software errors and glitches in mobile devices are frequent crashes and freezes. Having an unstable device would make you lose trust on your device as you wouldn’t know when it would suddenly stop and close by itself. Indeed it’d be a downer if it occurs to your new device like the iPhone 8. Nonetheless, problems like this happen and if it happens you’ll have no choice but to deal with it. Here in this post, I have demonstrated some walkthroughs and potential solutions to a similar issue with the iPhone 8 that keeps crashing and freezing. Feel free to refer to this context if ever you need some more inputs when troubleshooting a pertinent issue on your iPhone too.

Before we move any further, if you are looking for a solution to a different problem, them drop by our iPhone 8 troubleshooting page for we have already addressed some of the most common problems with this device. Odds are that there are already existing solutions to your problem. Try to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need more help, fill up our iPhone issues questionnaire and we’ll help you with you problem.

First solution: Force your iPhone 8 to restart.

If you haven’t restarted your iPhone for quite some time already, it is possible that some apps or data might have been corrupted and thereby caused performance instability. The simplest solution you can try on in cases like this is a forced restart. It is a simulated battery removal procedure that works similar as a soft reset or usual reboot but done using the hardware keys. It’s a recommended alternative restart for unresponsive or frozen devices. It doesn’t affect your iPhone data for as long as it’s done correctly. And here’s how you do it:

  1. Press and quickly release the Volume Up button.
  2. Then press and quickly release the Volume Down button.
  3. Finally, press and hold the Side/Power button for a few seconds or until the Apple logo appears.

Wait until your iPhone boots up and see if that fixes the problem. If the problem reoccurs, then it’s time to troubleshoot further.

Second solution: Update to the latest iOS version.

Software updates not only bring in new features and enhanced functions but also bug fixes to address existing device issues that are attributed to software bugs and system glitches. This is the main reason why it is but recommended to keep your iPhone software up to date despite the emergence of post-update issues. Just don’t forget to back up your iPhone data beforehand. Once everything is set, follow these steps to check for and install new update for your device:

  1. Tap Settings.
  2. Tap General.
  3. Tap Software update.

An update notification will show up if a new software version is available for your iPhone. Before you continue to download and install the new software, back up all your important data and personal information for safekeeping. Some software updates would automatically alter your current settings once implemented. So you will just find out later that some options are no longer enabled or the other way around. It’s always better to have a backup file to restore to if needed.

Third solution: Update all apps.

Aside from iOS updates, it is also recommended to install updates for your apps. Just like firmware updates, app updates are rolled out to keep apps optimized and at its best performance. App updates also contain bug fixes to get rid of any existing bug that might have caused the app to act weird. To get started, check for available updates for your apps with these steps:

  1. Open the App Store.
  2. Go to Updates section.
  3. If available, tap the Update button next to an app to install the new app update.
  4. If multiple updates are available, tap the Update all button to update all apps at once.

Restart your iPhone after updating all apps. All new updates and changes will then be implemented. See if that helps make your iPhone stable. If it still crashes and freezes, then try other solutions instead.

Fourth solution: Uninstall bad apps.

If your iPhone 8 started to freeze and crash more often after installing a new app, then most likely the new app is to blame. Some third-party apps contain bugs that can affect or ruin the iPhone’s normal function. In this case, try to recall which app you’ve recently downloaded or installed and then try to delete the app. You can have it re-installed later anyway if ever you’ll find out it’s not the trigger. Here’s how to uninstall an app on your iPhone 8:

  1. Go to the Home screen then locate the suspected app you want to remove or uninstall from your device.
  2. Tap and hold on the app icon.
  3. When the icons starts jiggling, tap the X on the corner of the app you want to remove.
  4. Tap Delete to confirm action.

Restart your iPhone to apply the recent changes you’ve made and at the same time refresh your iPhone system.

Fifth solution: Restore your iPhone.

You may resort to a master reset or restore your iPhone 8 from an iOS backup if it’s still crashes and freezes after applying all prior solutions. It’s possible that a more intricate system error is triggering your device to crash and freeze when triggered and that’s what you need to fix. However identifying the underlying cause of major problems like this would be a bit difficult and likely takes time. So it would be better to go for a system reset or iOS restore. By reset here means you reset your iPhone and restore it to its factory default settings. If you prefer an iOS restore, you may do so through iTunes on a Windows PC or Mac computer. Just be sure to use the latest version of iTunes software to avoid system conflicts or relevant errors. But before you proceed to a master reset or iOS restore, don’t forget to back up all your important data because they will all be wiped out either process. You may back up data through iCloud or using iTunes.

Once everything is set, follow these steps to reset your iPhone 8 to factory defaults (master reset) through the settings menu. Here’s how it’s done:

  1. Tap to open the Settings app.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select the option to Erase all content and data.
  5. If prompted, enter the correct passcode for your device.
  6. Then tap to confirm iPhone reset.

Wait until the reset is finished and your iPhone reboots. Then proceed with the initial device setup to use your device again.

To restore your iPhone 8 in iTunes, you may refer to a step-by-step guide found on our iPhone 8 Troubleshooting page under Tutorials section. Just look for the topic on how to restore an iPhone 8 through recovery mode restore or DFU mode restore in iTunes.

Seek more help

So you’ve exhausted all your efforts and tried performing all applicable workarounds but to no avail. If that is so then the next option for you to consider is service. There might be some hardware components on your iPhone 8 like the motherboard that acquired physical or liquid damage from a previous drop or liquid exposure. Visit the nearest Apple service center in your place and have your iPhone diagnosed by a technician for any visible signs of damage. If necessary, avail for service or unit replacement warranty.

Connect with us

If you need more help with the use of certain functions and features of the new Apple iPhone 8 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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