When an iPhone gets stuck on the Apple logo, it means that something is preventing it from completing its booting sequence. This could denote a minor or major system error on the phone. Many iPhone users who have encountered this issue have found out that the problem is attributed to system data corruption, usually from malware or bad updates. There are also other cases wherein memory problems are to blame including insufficient or low memory space on the device. But for an iPhone 8 that succumbs into a similar issue of being stuck on the Apple logo, low memory isn’t likely to blame.
Aside from the fact that it’s a new device, it also has high storage capacity. That leaves data corruption and hardware damage among the possible triggers. Before opting for service, I’ve highlighted some helpful workarounds and potential solutions for you to try on. These are actually generic solutions to deal with minor and major data corruption on the iPhone system that may have prevented it from completing its normal boot-up routine. Read on for further information.
Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our iOS issues questionnaire and hit submit.
First solution: Force restart your iPhone 8.
Performing a force restart may be good enough to clear minor system issues that messed up the boot up sequence. Doing so clears any errant applications and corrupted cache from the phone system. Here’s how it’s done:
- Quick-press then release the Volume Up button.
- Quick-press then release the Volume Down button.
- Then press and hold the Power/Side button until the Recovery Mode screen appears
If your iPhone is able to boot up from a force restart, then reset all its system settings to clear any sort of errors that might have caused conflict and halted the phone’s normal booting up sequence.
- To reset all settings on your iPhone 8, go to Settings-> General-> Reset menu, then select Reset all settings from the given options. Enter your device passcode when asked to continue and then confirm settings reset.
All current system settings are then erased and the original or default values are restored. Internal data and saved contents won’t be affected though so you don’t need to create backups. When the reset is finished your iPhone should reboot. Just allow it to finish booting up and then start configuring necessary options and enable only the features you need to use on your device including Wi-Fi and Bluetooth.
Second solution: Factory reset your iPhone 8 through iTunes.
A master reset may be necessary to deal with more complex system issues, particularly those that are attributed to fatal application errors and system data corruption. This reset however wipes everything from your iPhone including saved data and personal information. In short, you will lose critical data in the process. Should you wish to proceed though, you may attempt to back up files through iTunes beforehand. A factory reset is usually carried out through settings but since your iPhone is stuck it won’t be possible. As alternative solution, you can reset your iPhone 8 to its factory settings using iTunes on a computer. You can use either a Windows PC or Mac OS for as long as it has the latest version of iTunes software installed. Once you’re all set, follow these steps:
- Open iTunes on your computer to get started.
- Plug in your iPhone to your computer using the supplied Lightning cable or USB cable. Remove any other USB devices from your computer to prevent them from possibly interrupting the syncing process between your iPhone and the computer system.
- If prompted to enter your device passcode or to Trust This Computer, tap OK to confirm and then follow the onscreen instructions.
- As soon as your iPhone 8 shows up in iTunes, click on the icon to select it.
- Navigate to the Summary section and then click the button to Restore iPhone.
- Tap Restore to confirm.
iTunes will then start to erase your device and restore its factory settings. Follow the rest of the given instructions to complete the system reset until the default settings and options are restored on your device.
If the factory reset is successful, you can proceed with the initial setup process after the iPhone reboots. Otherwise, continue to troubleshoot with the next method.
Third solution: Restore your iPhone 8 in recovery mode through iTunes.
Your next option if a factory reset failed to solve the problem would be a recovery mode restore. This will put your device in a recovery state and allows it to restore through iTunes. Again, you’ll lose critical information in the process, so if possible, back up files beforehand. Whenever you’re ready, follow these steps to restore your iPhone 8 from a previous iOS backup or set it up as new:
- Connect your iPhone 8 to your Mac or Windows computer using the original Lightning cable.
- When your iPhone is connected, quickly press and release the Volume Up button, then press and release the Volume Down button and finally, press and hold the Side/Power button until the phone reboots. Continue holding the Side/Power button even when you see the Apple logo.
- Release the Side/Power button once you see the Connect to iTunes screen.
- Go to iTunes and you should see a message saying that “There is a problem with the iPhone that requires it to be updated or restored.”
- Select the option to Restore, then follow the onscreen instructions to complete the entire iOS restore process in recovery mode.
Complex errors affecting core functions of the iPhone are usually cleared by a recovery mode restore. But if it failed, then you may need to consider opting for the deepest type of iOS restore.
Fourth solution: Restore your iPhone 8 in DFU mode.
DFU or Device Firmware Update mode is regarded as the most in-depth type of system restore done on an iPhone. It’s a state where you can put your iPhone into where it can communicate with iTunes without loading the iOS or boot loader. DFU mode is generally intended for advanced purposes only. But it’s mainly used to update or change the firmware and iOS on an iPhone, either for troubleshooting or personal preference. It can also be used to restore a bricked iPhone from a failed iOS update or to downgrade to a previous firmware and iOS version. In this case, you’ll need to use DFU mode to repair and restore a malfunctioning iPhone. To accomplish this, you will need to use iTunes. Here’s how it’s done:
Before you connect your iPhone to the computer, quit or end all running programs or apps on the computer and then remove any other USB devices from the USB ports. There’s a tendency that any of them would mess up the syncing process or interrupt iTunes’ operations. You could end up having a bricked iPhone if the DFU mode restore gets interrupted.
- Then launch the iTunes app on your computer.
- Plug in your iPhone to your computer using the supplied USB cable or Lightning cable.
- Press and hold the Side/Power button for 3 seconds.
- After 3 seconds, press and hold the Volume Down button. Keep holding both buttons for 10 seconds. If you see the Apple logo on the screen, it means you have held the buttons for too long and that you need to start all over. If you don’t see any logo, continue to the next step.
- Release the Side/Power button but continue to hold the Volume Down button for another 5 seconds. If the screen on your iPhone remains black, then it means you have successfully entered DFU mode.
If you see the Plug into iTunes screen, it means you’ve entered recovery mode instead of DFU mode and thus, you need to start again from the start until your iPhone screen remains black.
Shortly after successfully entering DFU mode, iTunes will prompt a message for you to restore your device. Follow the given instructions to carry out a DFU mode restore using iTunes.
If all else failed to fix the problem and your iPhone 8 remained stuck on the Apple logo, then you’re most likely dealing with a hardware issue and thus, your iPhone needs service. You can take your device to the nearest Apple-authorized service center in your place so that it can thoroughly scrutinized by an iPhone technician. Or you may contact your carrier or Apple Support for official recommendations or more advanced solutions.
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If you need more help with the use of certain functions and features of the Apple iPhone 8 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.