The Internet is one of the reasons why smartphones like the Apple iPhone X and many others exist today. People can no longer afford not to stay connected through the web. While mobile technology has vastly improved in the last five years, our devices are still not perfect and many of us still encounter some hiccups here and there. Among the most common issues users encounter are related to the phone’s capability to connect to the Internet.
So, in this post, I will walk you through in troubleshooting your iPhone X that can no longer connect to WiFi. We will try to consider every possibility and rule them out one by one until we can determine what the problem really is and how to deal with it. So, if you’re one of the owners of this device and are currently being bugged by a similar issue, continue reading as this article may help you one way or another.
For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our iPhone issues questionnaire.
How to troubleshoot iPhone X that won’t connect to WiFi?
Before you troubleshoot your iPhone software, restart your wireless router or modem. This will rule router/modem’s firmware issue out from the underlying causes. Also ensure that Wi-Fi is turned on or enabled on your device. After doing all these and your iPhone X still cannot connect to Wi-Fi, begin troubleshooting with these standard procedures and workarounds.
First solution: Reboot your iPhone
The first simple solution you can try is a soft reset or reboot. Not only that it clears and refreshes the internal memory of your phone, it also rectifies minor software errors and glitches that might have prevented your device from connecting to Wi-Fi. It doesn’t affect any of your data so there’s no need to create backups. If you haven’t restarted your device yet, then do so with these steps:
- Press and quickly release the Volume Up button.
- Press and quickly release the Volume Down button.
- Press and hold the Side/Power button until the Apple logo appears.
Wait until your phone boots up completely then test to see if it’s now able to connect to Wi-Fi.
Second solution: Disable and re-enable Wi-Fi on your iPhone
This method works as if it refreshes your phone’s Wi-Fi function and allows it to establish a clean connection from the very source of your phone’s internet — the wireless router or modem. It is also another way of rectifying minor network crashes that caused random issues to occur on your device when using Wi-Fi internet. There are two ways for you to turn Wi-Fi on or off. You can get it done through the Control Center or your iPhone settings menu.
Here’s how to enable/disable Wi-Fi through the Control Center:
- Swipe up from the bottom corner of the screen. Doing so opens the Control Center with icons on it.
- From the Control Center, locate and tap the Wi-Fi icon to turn Wi-Fi off and then on again.
Here’s how to enable/disable Wi-Fi through your iPhone settings:
- Tap Settings.
- Tap Wi-Fi.
- Tap the Wi-Fi switch to turn Wi-Fi off and then on again.
See if that fixes the problem. If not, then move on and try the next possible solution.
Third solution: Forget Wi-Fi network on your iPhone then reconnect.
It’s possible that your wireless network has crashed and therefore needs to be fixed so your phone can connect. Should this be the case, forgetting the network can help. This will delete or remove your Wi-Fi network from your device and then set it up again. It’s like the first time for your iPhone to connect to the wireless network. Here’s how it’s done:
- Tap Settings.
- Tap Wi-Fi.
- If necessary, tap the switch to enable Wi-Fi.
- Locate your Wi-Fi network from the list.
- Then tap the blue i or information icon next to your Wi-Fi network.
- Tap the option to Forget This Network. This will delete the network from your phone.
Do the same with the rest of the wireless networks you see in the list.
When you’re done forgetting your wireless networks, reboot your iPhone (soft reset) then reconnect to your Wi-Fi network.
- To do so, go to Settings-> Wi-Fi, enable Wi-Fi if necessary and then start scanning for wireless networks available. Tap to select your Wi-Fi network then tap Join to connect.
Now try to see if your iPhone is now able to connect to Wi-Fi.
Fourth solution: Reset network settings on your iPhone
Bad updates and rogue apps can mess up your iPhone’s network settings in some ways and when this happens expect network issues to arise. To deal with this problem, you can try resetting network settings on your iPhone X. This will delete all your network configurations including Wi-Fi networks and passwords, Bluetooth and server settings. After the reset, default network values and options are restored. Follow these steps to give it a shot:
- Tap Settings from the Home screen.
- Tap General.
- Scroll to and tap Reset.
- Select the option to Reset network settings. This deletes your current network setup and restores the default network options values.
When the network settings reset is done, your iPhone reboots automatically. Wait until it’s done booting up then set up your Wi-Fi network again.
Fifth solution: Reset your iPhone to factory settings
More often than not, complex software issues would require more advanced solutions including system resets. It could be a software issue if it’s able to withstand all prior workarounds. In this case, the next possible solution you can try on is a factory reset or master reset. This will wipe out everything from your iPhone system including all your data, personal information, customized settings, downloads and other contents. Tough bugs and glitches that might have halted your iPhone from connecting to Wi-Fi will also be removed in the process. So it’s going to be a complete wipe out. Just don’t forget to backup all your important data beforehand. If you want to proceed, then go ahead and follow these steps:
- Tap Settings from Home.
- Tap General.
- Tap Reset.
- Select the option to Erase all content and settings.
- If prompted, enter your device passcode.
- Then tap Reset iPhone to confirm.
When the reset is finished, your iPhone reboots and everything that loads are default options. This means the need for you to set up everything including Wi-Fi networks. Then reattempt to connect your iPhone X to Wi-Fi and see if it’s now able to do so. If the problem persists, then you may opt to continue with an iOS restore either through recovery mode or DFU mode. These methods would require the use of a computer with the latest iTunes software installed.
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- How to troubleshoot iPhone X that won’t connect to WiFi?