Spotify is a popular music streaming app available for Android and iOS devices to date. If you’re into music, then most likely you’ve also got this app running on your phone more often. But just like any other apps, Spotify also experiences downtimes and random issues. Based on prior reports, what appears to be the most prevalent issues encountered by iPhone 8 Plus owners with Spotify is on app crashes and loading errors. And this is what we’re going to tackle in this context. Read on to find out what to do if ever you’ll end up having a Spotify app that won’t load or keeps crashing on your new iPhone.
Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.
How to troubleshoot iPhone 8 Plus with Spotify app that keeps crashing
Before you begin to troubleshoot the app, verify and ensure that your iPhone is connected to the Internet and is not having any network connectivity issues. If the Internet connection on your iPhone is unstable, then that’s likely the root cause of the problem. Spotify may not be able to work properly as it often gets disconnected from the server. In that case, you need to fix Internet problem first. Otherwise, move on and troubleshoot Spotify app with these workarounds.
First solution: Quit and restart the app.
Quitting the Spotify app clears any minor errors and glitches that might have prevented it from working properly or caused it to become erratic. This also clears the application from any corrupted temporary data, for it to perform better and faster the next time it runs. And here’s how it’s done:
- Press the Home button twice quickly to open the Apps Switcher, containing a list of recently used apps on your device.
- Find the Spotify app preview and then swipe up on it to clear or quit it.
You can also quit all the rest of your background apps to prevent any of the from causing conflict with Spotify the next time it runs. Doing so will likewise save battery and free up space of your iPhone’s internal memory.
Second solution: Reboot your iPhone 8 Plus (soft reset).
Performing a soft reset usually helps deal various types of devices issues that are attributed to software errors, including application loading errors. If an app restart won’t help, then try restarting your device instead with these steps:
- Press and hold the Power button for a few seconds until the Slide to Power Off button appears.
- Drag the slider to the right to power off your device completely.
- After 30 seconds, press and hold the Power button again and then release until the Apple logo appears.
If your iPhone screen is stuck as the Spotify app crashes, then performing a force restart would be an option. It works the same as soft reset does but done through the hardware keys. Here’s how to force restart your iPhone 8 Plus:
- Press and quickly release the Volume Up button.
- Press and quickly release the Volume Down button.
- Press and hold the Power/Side button until the Apple logo appears.
Wait until your iPhone is finished booting up and then launch the app.
A force restart does not cause loss of personal data on your iPhone, so there’s no need to create backups beforehand.
Third solution: Install app update, if available.
Software updates including app updates typically bring in new features and enhanced functions to keep the device system optimized. They also offer fix patches for security enhancement and to get rid of any existing bugs and software glitches that might have caused problems. This might be the key to fix the Spotify app if the problem is triggered by certain bugs. That said, try to check if a new update is available to install on your app. Here’s how:
- Tap the App Store icon from the Home screen. Doing so will open the App Store Main screen.
- Scroll to the bottom right of the App Store Main screen then tap the Updates icon. A list of apps with pending updates then populates the screen.
- Find Spotify then tap the Update button next to it.
- If multiple app updates are available, then tap the Update All button instead. Doing so will install all app updates simultaneously.
Wait until all app updates are completed and then restart your iPhone. A device restart will help ensure that the new software changes are properly implemented and the device to work properly as intended.
Aside from app updates, also try checking if a new software update or iOS version is available for your iPhone 8 Plus. Firmware updates also contain bug fixes to clear any bug-inflicted issues transpiring on the phone.
- To check for new iOS update, go to Settings-> General-> Software update menu. You should see an update notification if a new software version is available.
If there is, then back up your critical data then follow the onscreen instructions to download and install the new software update for your iPhone. Make sure your device is connected to the Internet and has enough power and memory space.
Fourth solution: Uninstall then reinstall Spotify.
You may need to uninstall the app if none of the prior methods is able to make it work properly again. The Spotify app might have been totally corrupted and is therefore no longer able to run. In that case, you need to delete the corrupted app then reinstall the new version that’s working and compatible with your device. Here’s what you should do then:
- Tap and hold on any app icon from the Home screen.
- When the app icons start to wiggle, tap the X in the corner of Spotify app to instigate app deletion.
- If prompted with the message to delete the app, tap Delete to confirm.
Wait for the app to completely be deleted and then restart your device. After the iPhone restarts, reinstall Spotify on your iPhone 8 Plus with these steps:
- Open the App Store.
- From the App Store main screen, tap on the Search icon (magnifying glass image).
- Type Spotify into the search bar then select the Spotify app from the search results.
- Tap the Cloud icon or Get button to download and install the app on your iPhone.
- If prompted, enter your Apple ID password to authorize app download and installation.
When the app is finished installing, reboot your iPhone again to refresh the system and apps. Then test to see if the recently installed Spotify app is working.
Fifth solution: Reset all settings on your iPhone 8 Plus.
You may also consider resetting all settings on your device to rule settings conflicts out from the underlying cause. There might be some options that aren’t supposed to be disabled or enabled for the Spotify app to run smoothly. But since it would be difficult to trace and determine which from among the many options is the culprit, the faster way is to perform system settings reset with these steps:
- Tap Settings from the Home screen.
- Tap General.
- Tap Reset.
- Select Reset All Settings from the given options. This will reset the system settings to their default values without affecting any data stored on the internal memory of your device.
- If prompted, enter your device passcode to continue.
- Then tap the option to confirm all settings reset.
After the reset, reboot your iPhone to apply the new changes. You will need to enable necessary features including Wi-Fi and Bluetooth, to use them again on your iPhone. Finally, open Spotify and see if the problem is fixed.
Seek more help
You can report the issue to Spotify Help Center and request further assistance performing more advanced troubleshooting with the app. If the problem started after updating iOS on your iPhone 8 Plus, then there might be some advanced settings that must be re-configured for the app to work smoothly with new platform your iPhone is running on. Or you can also try using other music apps like Pandora music instead.
Connect with us
If you need more help with the use of certain functions and features of the new Apple iPhone 7 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 7. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.
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