Several factors can cause an iPhone app to act weird or misbehave at some point in time. Software bugs, malware, other apps glitches, faulty updates, and in worst cases, hardware problems are usually the ones to blame. Even sturdy apps can give in to such troubles when triggered by any of the aforementioned culprits. Here in this post, I will tackle a relevant issue affecting the Gmail app on the iPhone 7 Plus. Let’s find out what to do if the Gmail app to crash frequently on your iPhone 7 Plus and then if you’ve got more time and willingness, attempt to fix the problem using the highlighted troubleshooting procedures.
Before going any further though, if you have other concerns with your new iPhone, make sure you drop by our iPhone 7 troubleshooting page for we have already started supporting the device. Moreover, if you need further assistance, you can always contact us by completing our iPhone issues questionnaire and providing us with sufficient information about the problem.
First solution: Force your iPhone 7 Plus to restart.
Minor software problems associated by random apps crashes or system errors are usually dealt with by a reboot if not a forced restart. In the case where your Gmail app suddenly crashes but your iPhone remains responsive, performing a soft reset or device restart will likely be able to fix it. However, if your iPhone gets frozen as the Gmail app crashes, a forced restart would be already necessary.
Similar to a soft reset or usual reboot, a forced restart will not affect any important data stored on your iPhone for as long as it’s properly carried out. Hence there’s no need to worry of data loss in the process. For starters, here’s how a forced restart is done on your iPhone 7 Plus:
- Press and hold both the Power and the Volume Down buttons simultaneously for about 10 to 20 seconds.
- Then release both buttons when the Apple logo appears.
Wait for your iPhone to boot up completely then see if the problem is fixed. If not, then move on to the next workaround.
Second solution: Manage storage.
Performance issues on a certain app or the device itself as manifested by symptoms including frequent lags, freezing, and crashing symptoms may also attributed to memory errors. That said, it is possible that your iPhone or Gmail app is acting weird because the memory is already shrinking. This is usually the case if you are fond of downloading new apps and multimedia contents on your device. While the iPhone 7 Plus comes with huge storage capacity, the internal storage shrinks eventually. This is where memory management is recommended.
To get started, check the available storage space on your iPhone 7 Plus then free up some space if necessary. Here’s how to access this menu:
- Tap Settings from the Home screen.
- Tap General.
- Tap Storage & iCloud Usage.
- You will then see the available memory shown on the next screen.
- See how much storage apps are using, then tap the option to Manage Storage.
You can free up some space of your iPhone’s internal storage by deleting unnecessary apps and contents including old photos, videos and messages from your device. Also if the problem just instigated after installing a new app, then try to remove the suspected app as it’s likely the one that is causing conflict with the Gmail app on your iPhone 7 Plus.
File transfer is also an option in case file deletion is not applicable in your case. You can move some of your important data to an external storage media like a computer through iTunes or iCloud.
Third solution: Update iOS to the latest version.
Keeping your iPhone software up to date is highly recommended for system optimization. Along with the new features are bug fixes that Apple rolls out to address certain issues transpiring in iOS devices.
To check for available software update (OTA), simply head over to Settings-> General-> Software Update menu on your iPhone 7 Plus. You will see an update notification on this menu if an OTA update is available for your device.
For safekeeping, be sure to back up your iPhone data beforehand. Once you’ve done that, you may go ahead and follow the onscreen instructions to complete the update download and installation.
Your iPhone must be connected to the Internet and should have enough power to successfully finish the OTA update installation.
Fourth solution: Factory reset.
A more advanced solution like a factory reset is recommended if none of the prior workarounds is able to fix the problem. Assuming that the iPhone is free from any sort of physical or liquid damage, it is possible that the problem is caused by a more intricate system error that requires tougher solutions. But it’s also worth noting that this reset will wipe everything from your device. On the positive note, a factory reset might be all you need to get your iPhone 7 Plus back up and running smoothly again. Should you wish to give it a shot, back up all your important data then follow these steps to factory reset your iPhone 7 Plus through the settings menu:
- Tap Settings from the Home screen.
- Tap General.
- Scroll to and tap Reset.
- Select the option to Erase all content and settings.
- If prompted, enter the correct passcode for your iPhone.
- Then tap the option to confirm reset.
Wait until your device is reset and restored to factory defaults. After the reboot, you will need to set up your iPhone from scratch then reinstall and set up the Gmail app.
Fifth solution: DFU mode restore.
A full iPhone system restore may be necessary if the factory reset failed to fix the problem and that your iPhone 7 Plus continues to crash. A DFU mode restore is usually carried out by Apple technicians at the Genius bar when they’re dealing with major software errors on an iPhone. In fact, it’s deemed the deepest type of system restore for your iPhone. Putting your device in DFU mode allows it communicate with iTunes on a computer without activating the bootloader or iOS. Once you entered DFU mode, you are all set to access and manage your iPhone system.
In order to get started, you will need to secure a Windows PC or Mac computer that has the latest version of iTunes software installed. And then, connect your iPhone to your computer using the original USB cable or Lightning cable that comes with your iPhone. Here’s how a DFU mode restore is supposed to be done on your iPhone 7 Plus:
- Open iTunes on your computer.
- With your iPhone connected to the computer, press and hold the Power button and the Volume Down button simultaneously for about 8 seconds.
- After 8 seconds, release the Power button but keep holding the Volume Down button until you will see a message that says, iTunes has detected an iPhone in recovery mode…
- Release the Volume Down button when you see this message.
If you see any logo or context on your iPhone screen, it means that you haven’t successfully entered DFU mode. In this case, you will need to try again from the start until you finally access DFU mode. You will know if you have successfully entered DFU mode, your iPhone’s screen will be completely black.
At this point, you can go ahead and restore your iPhone using iTunes.
Seek more help
If you aren’t comfortable of performing the DFU mode restore by yourself, then you better just take your iPhone to a service center and let the Apple technicians take care of it. There is also a higher chance that your iPhone needs service given the fact that the problem has persisted after exhausting all applicable workarounds and potential solutions on your end.
Otherwise, you may opt to use other alternative iOS email apps like the stock Mail app on your iPhone 7 Plus instead of being fuddled by a buggy Gmail app.
Connect with us
If you need more help with the use of certain functions and features of the new Apple iPhone 7 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 7. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.
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