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How to troubleshoot iPhone 8 wifi connection troubles

With most carriers now getting rid of unlimited mobile data plans or ramping up costs for their cellular data rates, wifi connection is becoming the really practical way for many users to be able to use their devices like the new #iPhone8 without worrying for some hefty bills. So, having wifi hiccups in a new iPhone 8 is just unacceptable, plain and simple. A lot of today’s apps tend to use a lot of data, even when streaming music so it can be frustrating not to have wifi connection when one desperately needs to. Of course, it’s also more practical to be on wifi when downloading photos, videos, apps, and updates.

If you are one of the few unlucky ones to experience a wifi problem, this material may help. In this post, we discuss the basic and more complex ways to address wifi issues. We hope you’ll find this troubleshooting article helpful.

When you’re ready, here are the wifi solutions that you must try:

Have you restarted your phone?

A lot of minor bugs are fixed by doing a simple step — restart. iOS is a complex software environment and a lot of things can go wrong with it. Apple and app developers cannot anticipate everything and sometimes, their products may encounter tiny coding errors which are sometimes fixed by simply refreshing the system. So, everytime you encounter whatever problem with your device, make sure that the first thing that you do is to restart it. It sometimes works wonders.

Verify if wifi is on

Sometimes, in our haste to use apps we often find it odd that the phone seemed offline. This often happens if we’re used to using mobile data and suddenly we are left in an area where the only available way to connect is via wifi. Some users proceed to addressing wifi issues by going straight to complex troubleshooting steps without first verifying if wifi switch is turned on. To do that, open the Settings app and toggle wifi function on and off. This is a restart at the service level. Once you’ve turned wifi off, turn it back on after a few moments. You’ll know if you’re connected to the network because there will be a blue checkmark beside the network name.

Also, if you see Auto Join Disabled beneath the network name, tap and turn on Auto-Join.

Is router in range?

Now that you’ve restarted the phone and verified that wifi is functional, your next troubleshooting step is to check whether or not your phone is within range of the router’s signal. Routers normally have a 30-foot transmission radius. If you are located at the edge of this radius, it’s possible that your phone may not be getting optimum signal. This is usually shown by bars in your wifi indicator icon at the top of the screen. If it’s only getting 1 or 2 bars, you can’t expect to use your wifi reliably. In some cases, logging in may even be problematic to begin with. To fix the poor signal reception problem, move closer to the router or minimize possible interference. Thick, steel reinforced concrete walls, glasses, other wireless devices are just some of the usual causes of signal interference. To see if your phone is having signal issues, bring it near the router when it has clear line of sight and see how wifi works. If the signal improves and wifi internet connection works fine, you can bet your iPhone is not getting good signal from the router.

Make sure that you enter the correct network password

Sometimes, secured networks will ask a device to authenticate itself everytime it connects. Networks used for business may also only allow a certain device to use their wifi network for a limited time. Once the timer has expired, the device may be asked to log back in.

Authentication can also occur if the wifi administrator recently changed the network password or updated the SSID (network name). If you don’t know the new password, talk to the wifi administrator so they can give it to you. If you are positive that you have the correct password but the phone keeps telling you that device is “unable to join the network” message or an “incorrect password” keeps popping up, restart your phone again. If that won’t fix it, open Settings app, go under Wi-Fi, and select Forget this network after tapping on blue “i” icon.

If you live in an area with multiple wifi networks are present, make sure that you are connecting to the correct network. There may be a similarly named network in the vicinity.

If you are the only administrator of your wifi network but someone else set it up for you, you should consider checking the documentation that came with the router. Most internet service providers also include the default network name and password at the bottom of the router. If you need

Check router cables and connections

A lot of iOS users often associate wifi problems with their phones and not on the router. We hope you’re not one of them. Your router can suffer glitches just like your iPhone so it’s good if you can troubleshoot it as well. Look for signs that may suggest you have a wifi network trouble. For example, if you managed to successfully connect to the network but you’re getting an alear like “No Internet Connection,” it’s most likely a router-side trouble and not an iPhone one.

If you think it’s a router problem, you should talk to your internet service provider (if they supplied it) or the router maker. Before doing that though, keep in mind that the issue may be due to poor cable connection only. Ensure that all cables that are supposed to be connected to the router are plugged in properly. If everything appears intact, do another round of device restart, this time, including the router itself. This means restarting all gadgets like iPhone, computers, and router.

Disable any filters or blocks in your router

Most routers provide advanced support on what or how gadgets use wifi. For example, most high end routers nowadays can allow a user to control how much of a bandwidth to allow a particular device to use in terms of speed. Some may allow a device to connect to the router but block internet connection. If you are not the network administrator, make sure that your phone is not blocked from connecting to the internet. When calling your ISP or the router manufacturer, be sure to ask them how to check for these filters or customizations.

Reset network settings

If you’re certain that your router is good and your phone is not blocked to connect to the internet, then it’s time to do some phone troubleshooting. The very first thing that you want to do is to reset all network settings. This is done by doing the following steps:

  1. Open Settings app.
  2. Tap General.
  3. Tap Reset.
  4. Tap Reset Network Settings.

Resetting network settings won’t affect user files such photos, videos, etc. It will only delete the names of wifi networks you’ve connected in the past, network passwords, mobile data settings, VPN settings, APN settings, etc.

If you are using a VPN, make sure that you know how to set it up again before doing the steps above.

Install latest app and iOS updates

In a lot of cases involving iPhone mobile data and wifi problems, reset network settings should be enough. However, if the problem persists, you should consider installing app and iOS updates. Some known bugs are fixed by simply making apps or the operating system up-to-date. If you’re having trouble with your home wifi, find a fast, stable wifi network to download updates.

Toggle Location Services on and off

One of the things that makes your iPhone smart is the fact it’s designed to automatically detect your location so apps can better serve you relevant information, updates, or contents. Your iPhone 8 has Location Services enabled by default but sometimes, it can cause wifi-related problems. If none of the solutions above has not worked at this point, you should check if wifi works normally when Location Services if turned off. To do that, follow these steps:

  1. Open Settings app.
  2. Tap Privacy.
  3. Tap Location Services.
  4. Swipe to the bottom and tap System Services.
  5. Move the Wi-Fi Networking slider to the Off position.

Connect phone to another wifi network

One low-tech but highly effective way to know if you have a wifi network problem or phone problem is by connecting your device to another wifi. If it connects to another network fine and its internet connection work as expected, it’s clearly a wifi network issue. Your phone is probably not allowed to connect to the router for some reason, or the router is blocking its internet access. This does not usually happen for home routers unless someone in your family has intentionally blocked your device from connecting to the internet. If you are having trouble using internet connection in other networks like when you’re in a hotel, ask the staff to help you figure it out.

Update wifi router (if phone can connect to other routers)

If you’re having trouble with your own home router (assuming your iPhone works with other wifi networks), there may be a need to update the firmware of the router. Make sure to contact the router maker or your internet service provider on how to do it.

Restore to factory settings

If all else fails, don’t hesitate to factory reset your iPhone. We know this can be a hassle but this is the last troubleshooting step that you can do on your level. Be sure to

  1. Create a backup of your files. You can do that in a number of ways but the fastest and most effective way is by using iTunes in your PC or Mac. If you don’t want to create a backup at all, you can simply erase everything on the phone by following the steps in this link.
  2. Connect your iPhone to your computer with the cable that came with your phone.
  3. We assume you remember your phone’s passcode so simply enter it when you’re prompted for it.
  4. Select your iPhone once iTunes asks you for the specific device.
  5. Once you’re in the Summary panel or screen, select the option that will restore your device (Restore).
  6. Confirm by clicking on Restore button.
  7. Wait for a few moments while iTunes restores your device to its factory settings. It may also take some time if iTunes will need to install an updated operating system version.
  8. After this factory reset, all software settings should be restored to their defaults.

Contact Apple

If nothing changes after doing all the steps above, it’s time that you let Apple deal with the problem. There may be an unknown software or hardware issue with your phone that are not covered by available user-troubleshooting steps.

 


Engage with us

If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions  in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.

Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.

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