Hello iOS users! Here’s another troubleshooting article for those with #iPhone7 issues. Today, we tackle problems involving apps and updating them. We hope you’ll find this post informative.
If you are looking for solutions to your own #iOS issue, you can contact us by using the link provided at the bottom of this page.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Below are specific topics we’re bringing for you today:
Problem 1: iPhone 7 cannot add email to Yahoo Mail app
Today, my Yahoo Mail app stopped working on my iPhone 7. I uninstalled and reinstalled but now when trying to set up, I get a ” An SSL error has occurred. Server identity could not be verified.” Everything online tells me to go to Settings and then “Mail, Contacts and Calendar” but I don’t have an option like that. Just separate Contacts and Calendar options but nothing for mail. The same day I started getting another error msg online stating “Cannot verify server identity” on all websites. — Lacopperphx
Solution: Hi Lacopperphx. The errors mentioned above all seem to point one particular problem — that Yahoo can’t authenticate your account. This means that you may be providing incorrect username and password. To fix the problem, make sure that you are typing the correct username (email address) and password when signing up. To verify if you do have the correct credentials, try to log in to the webmail version of your email account. For example, if you’re having trouble with your Yahoo email, visit the login page of Yahoo using a browser and see if you have the correct username and password. If you are having an issue with other emails, do the webmail login as well.
If you have confirmed that you have the correct username and password but the app continues to give you trouble, consider setting up your email in another email client, like Apple’s stock email app. If the issue remains after that, contact the email service provider like Yahoo and see if they can help you fix the issue.
Problem 2: Solutions to iPhone 7 unable to update apps issue
My apps won’t update even if I try to update them one at a time. Certain apps like DirecTVNow (opens, freezes and have to press the home button several times then it goes to the locked screen) and Netflix (Just shows the rotating wheels “working” icon and does nothing) are not working correctly.I have turned it off and on, the reset with the home and power buttons. These haven’t solved the problem. Even the apps with a small enough update are not updating using cellular data. — James_okoronkwo
I have bought my iPhone 7 in Dubai, UAE but i was deployed on a project to Hamburg Germany in May 2016. After few months i started having this app downloading and update problems. I tried all your hints but nothing worked out I even tried customer tricks. Please help me to solve this Else i loose trust on iPhone and go back to android phone. — Mamtha
Solution: Hi James and Mamtha. There are many different reasons why your iPhone may not be updating apps. That said, the possible solutions also vary a lot. Let’s discuss each of the steps that you can take.
Step 1: Phone is restricted from installing updates
The most common reason why an iPhone won’t install any app update at all is because it’s not allowed to do so. By default, your phone is supposed to install updates automatically but you may have accidentally enabled Restrictions on. To check, you can do the following:
- Open Settings app.
- Tap General.
- Tap Restrictions.
- If prompted, enter your passcode
- Check the Installing Apps menu. Make sure that the slider is green to allow updating feature.
Step 2: Use the correct Apple ID
If you have more than one Apple ID, make sure that you are signed in to the one that originally downloaded and installed the apps you’re having problems with right now. Downloaded apps are associated with an Apple ID. To check if you have the right Apple ID signed in now, do these:
- Open the App Store app.
- Tap Updates.
- Tap Purchased.
- Verify if the app is listed here. If not, it was likely downloaded with another Apple ID.
If you happened to use iTunes to download apps, you can also check the Apple ID by doing these steps:
- Open iTunes.
- Go to your list of apps.
- Right-click the app you’re having a problem with.
- Click Get Info.
- Click the File tab.
- Look at Purchased by for the Apple ID.
Step 3: Ensure phone has enough storage space
Another common mistake that prevents installation of updates is insufficient storage space. Some apps require large amounts of space during updates so you need to check the remaining usable space in your iPhone. Here’s how:
- Launch Settings app.
- Tap General.
- Tap About.
- Look for the Available line. That’s how much free space you have.
- To provide more space, delete some data or apps.
Step 4: Install the latest available iOS update
Some apps require that the operating system (iOS) runs the latest version so make sure to check for any iOS updates before attempting any app update.
Step 5: Clear App Store Cache
Sometimes, app updates can’t occur if an App Store cache is corrupted or outdated. Be sure to clear its cache to see if it makes a difference. Here’s how:
- Open App Store app.
- Tap any of the icons at the bottom of the app 10 times.
- When you do this, the app appears to restart and takes you to the first tab. This signals that your cache is clear.
Step 5: Reset all settings
If all the steps above has not helped at all, it’s time that you try to look into your phone settings by resetting all of them back to their original state. Here’s how:
- Tap Settings.
- Tap General.
- Tap Reset.
- Tap Reset All Settings.
- You may be asked to enter your passcode. If you are, do so.
- In the pop-up window, tap Reset All Settings.
Step 6: Do a full Restore
This should be the last step that should help you. If you haven’t tried it before, follow these steps:
- Create a backup of your files. You can do that in a number of ways but the fastest and most effective way is by using iTunes in your PC or Mac. If you don’t want to create a backup at all, you can simply erase everything on the phone by following the steps in this link.
- Connect your iPhone to your computer with the cable that came with your phone.
- We assume you remember your phone’s passcode so simply enter it when you’re prompted for it.
- Select your iPhone once iTunes asks you for the specific device.
- Once you’re in the Summary panel or screen, select the option that will restore your device (Restore).
- Confirm by clicking on Restore button.
- Wait for a few moments while iTunes restores your device to its factory settings. It may also take some time if iTunes will need to install an updated operating system version.
- After this factory reset, all software settings should be restored to their defaults.
Problem 3: iPhone 7 can’t open Settings app, won’t factory reset
After updating, my iPhone 7 loses some apps. Mainly MAIL app and then it stops to opening the apps in settings. I have been to Vodafone here in NZ and they are at a loss also. They even asked me to back up phone and return phone back to Factory setting and then reinstall from PC. but factory setting don’t open either. New Zealand is not in your country list, plus Carrier Vodafone is not there either. — Dave Stevens
Solution: Hi Dave. We don’t know the full history of your device so we apologize if we can’t really tell you what’s going on. If your phone does not allow you to open settings to do a reset though, that’s a sure sign of a possible software corruption. We suggest that you restore the device instead via DFU mode to see what happens afterwards. Here’s how:
- In your computer, close all active apps.
- Open iTunes.
- Turn off your iPhone. If you can’t turn it off normally, let the battery drain to 0% so the phone powers down on its own. Charge the phone for at least an hour without attempting to turn it on.
- Connect your iPhone to the computer via USB cable.
- Press and hold the Power button for at least 3 seconds.
- Press and hold the Volume Down button on the left side of the iPhone while continuing to hold the Power button. Be sure to hold both Power and Volume Down keys for 10 seconds. If Apple logo appears at this time, repeat steps 5 and 6. Apple logo should not show at all.
- Continue to hold Volume Down key for another 5 seconds. If the Plug into iTunes screen is displayed, repeat steps 5-7. Plug into iTunes screen should not show up.
- You’ll know that your phone is in DFU mode if the screen remains black. Your computer should then tell you that iTunes has detected an iPhone.
- Follow the on-screen steps in your computer to do a full recovery.
Engage with us
If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.
Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.