Hello again Apple fans! Welcome to another troubleshooting article that covers some connectivity issues on the #iPhone7. We know internet connection is big deal in allowing us to maximize the potential of this device so rest assured that we’ll continue to post similar posts in the near future. If you can’t find a solution for your particular situation, be sure to watch out for more similar posts soon.
If you are looking for solutions to your own #iOS issue, you can contact us by using the link provided at the bottom of this page.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Below are specific topics we’re bringing for you today:
Problem 1: iPhone 7 plus not getting any cellular signal
My husband and I both had the iPhone 6S Plus. We live in the country so don’t have great service to begin with. However we did get 2 bars which was enough. About 2 -2 1/2 months ago, my phone stopped getting a signal. Not just at my house, but now I’m only getting a signal everywhere about 25% of the time. I called Sprint tech support and after making numerous changes on my phone that didn’t solve the issue, they determined my phone was bad and had me go to a Sprint store and upgrade to the iPhone 7 Plus. I did this but still had the same issues.
After numerous times again, on the phone with tech support, they determined that once again I had a bad phone and once again, had me exchange for a new one. This did not solve my issue. We had new SIM cards, put in our phones, but still didn’t fix the issue. We have done a new phone restore several times and this didn’t work either.
I took the phone to a corporate store and they did a carrier update. This didn’t fix the issue. They wanted me to exchange it for a new phone, again, but I told them no. I find it hard to believe 3 phones are going to be bad. Every time I exchange the phone, I have to pay for another screen protector.
My internet is satellite. I live in the country and don’t have many options. I do not have unlimited data. I work from home so need my data to do my work. If I use my wifi for my phone, I run out of data and have to buy more. And when I use wifi, the person on the other end has a hard time hearing me because I break up so bad and/or the call gets dropped.
I have been on the phone with Sprint tech support almost every day. They always make out a ticket and escalate it, saying I will get a call back within 72 hours and I don’t. If anyone has any insight to why this is going on with my phone, or how to fix it, please let me know. After more than 2 months of this, I’m very frustrated. — Linda Robinson
Solution: Hi Linda. You’re right. We don’t think it’s a device issue at all. If it is, it would have been fixed after you received the first replacement. It must only be network-related.
Keep in mind that in most instances, getting only two signal bars for your cellular service is hardly acceptable. And the opposite is true too — the more signal bars your phone is getting, the better the cellular service usually is. So, being in the area where you are right now must actually be the main reason why you have the problem in the first place. We understand that you historically had no problem with your phone only getting 2 bars but there are a lot of variables that can affect the quality of cellular service. That you are in a poorly covered area only magnifies the negating factors.
Also, bear in mind that a cellular network’s service is not constant. Traffic goes up and down depending on the number of users using the network at certain time of day. The more people use the network, the smaller the bandwidth each device may receive, significantly degrading the speed and sometimes, signal strength of the network.
We can talk in length about the possible reasons why you’re getting poor signal reception right now but it’s really pointless as they can be summarized in one phrase — network-related issue. Network-related issue doesn’t exactly mean that infrastructure used by your carrier is defective. It just means that they cannot provide the same level or quality of service like before. Unfortunately, there’s really nothing much that you can do about that. Unless Sprint will provide additional infrastructure to improve signal reception in and around your area, there’s not much that can be done device-wise.
As a workaround, try asking Sprint if there’s any way that they can boost the signal in your area like AIRAVE® or something similar. We don’t work for Sprint and we are not familiar with Airave, or if it’s even applicable in your case so be sure to talk to them.
Problem 2: iPhone 7 won’t stay connected to home wifi
My daughter’s phone is unable to stay connected to our home WIFI. It takes a long time to connect and then it may stay connected for a few minutes or less and then goes off. I have been on the phone with AT&T in 2 days for over 3 hours trying to solve this. We have reset, upgraded, changed network setting and numerous other things. We got a new SIM card also and still having the connectivity issues. It will have us put in our WIFI password and it says dismiss and after several times it may connect. There are usually no networks to choose from . The searching for network just keeps spinning. — Laurie Moore
Solution: Hi Laurie. There are two approaches that you can try in this case. First approach is to try to see if there’s a problem with the phone by connecting to other wifi networks, while the second approach is determining whether it’s a phone issue by doing the usual dose of software troubleshooting.
If you’ve already tried the first approach before contacting us, that is, you’ve already checked if the problem occurs when the phone tries to connect to other wifi networks, then simply skip it. However, if you haven’t yet, be sure to do it to save you precious time. Basically, just try to let your daughter’s phone connect to 2 different wifi networks then observe how it works. If the problem remains, then you know that it’s a phone problem. In this case, we suggest that you factory reset the device by doing the following:
- Connect your iPhone to your computer with the cable that came with your phone.
- We assume you remember your phone’s passcode so simply enter it when you’re prompted for it.
- Select your iPhone once iTunes asks you for the specific device.
- Once you’re in the Summary panel or screen, select the option that will restore your device (Restore).
- Confirm by clicking on Restore button.
- Wait for a few moments while iTunes restores your device to its factory settings. It may also take some time if iTunes will need to install an updated operating system version.
- After this factory reset, all software settings should be restored to their defaults.
However, if the problem won’t occur when the phone is connected to two different wifi networks, that means the problem lies in your home wifi. We don’t know how you wifi is setup but if you’ve already tried restarting the router or even replacing it, you should focus your troubleshooting in how it’s set up. If you’ll be unable to pinpoint where the problem lies, you must continue working with your internet service provider (the company that provided the router, not the phone). Make sure that you talk to the technical support team for their broadband network. This is not an iPhone issue so there’s no need to troubleshoot your daughter’s phone.
Problem 3: iPhone 7 plus stops connecting to home wifi
Hi. My iPhone 7 plus purchased in Saudi Arabia was working perfectly for 2 months on my home network router. Suddenly it stops detecting my WIFI network. My router is ( TP-Link 300Mbps Wireless N.Access Point -Model No:TL-WA901ND), but I tried to connect to various WiFI network other than my home. It connects.
Today I checked with iPhone 6S Plus. It also connect to my home network correctly. I tried to give static IP to my iPhone 7 Plus. it accepts and given WiFI signal also but when i tried to open safari or any page it doesn’t open why? Can you please give any solution to sort out this issue- Thanks. — Imran
Solution: Hi Imran. You have a home wifi issue here so we suggest that you talk to your internet service provider (the company that supply your internet and router) so they can help you troubleshoot the problem. Under normal circumstances, doing a factory reset on the router should fix this issue but we still suggest that you consult your ISP first so they can walk you through it, and more.
Just to be safe, be sure to reset network settings by following the steps below:
- Tap Settings app.
- Tap General.
- Tap Reset.
- Tap Reset Network Settings.
Engage with us
If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.
Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.