Hello #iPhone6 users! Here’s another post for you that provides solutions to some of the most common app issues out there. If you’re looking for a solution to your own app-related issue, be sure to browse through this post to see if you can find a fix.
If you are looking for solutions to your own #iOS issue, you can contact us by using the link provided at the bottom of this page.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Below are specific topics we’re bringing for you today:
Problem 1: iPhone 6 can’t delete apps
An app got stuck during an update. While it was stuck, I tried to delete it but discovered that while the icons will go to giggle, there is no X to delete them. I eventually got the app to update using a wired connection to my Mac and updating through iTunes. But I still can’t delete any apps. I even tried the General>Usage>Manage Storage>select app route but when I look at the apps, there is no Delete App button. I have tried everything that I could find searching the web. Reboots. Everything. I guess I will be going to the Apple Store if you can’t help me to figure this out!
It just started happening with the most recent update to 10.0.2. My carrier is SPRINT not Spring as indicated in your drop down menu. — Lenore
Solution: Hi Lenore. There are three possible reasons why you are unable to delete apps. Let’s discuss each of them briefly.
Restart is needed
Sometimes, a simple restart can work wonders. If your phone has been running for a long time, bugs can sometimes develop. Such bugs are usually fixed by restarting the system so be sure to do this.
- Reset the iPhone by holding the Sleep/wake button at the top right of the device and the Home button at the bottom center of the face at the same time.
- Hold them both until you see the screen go black.
- Wait until the white Apple logo appears.
- When this happens, you can let go.
- The device will reboot.
Once you’ve restarted the phone, try to see if you can now delete an app.
You’re not pressing the app correctly
There’s a chance that the system is not detecting your touch correctly. Be sure to touch lightly and hold an app for about 3 seconds until the apps start to wiggle. If the apps wiggle but there’s no “X” icon at the left, proceed to the third solution below.
Deleting apps option is disabled
The most likely reason why there’s no option for you to delete your apps is a certain setting you may have enabled before. To check, follow these steps:
- Launch Settings app.
- Tap General.
- Tap Restrictions.
- Enter the password set for restrictions.
- Set the Deleting Apps option to On (green) so that it is allowed.
Keep in mind that not all apps can be removed. Pre-installed apps or the ones that came with the phone can only be disabled but you can’t uninstall them.
Problem 2: iPhone 6 keeps showing “waiting” message when installing apps
Hello. I have an iPhone 6. When setting up my phone, I transferred the data from my previous phone, an Android, using an app. The app transferred my data including contacts and text messages and downloaded apps. Problem is, not all of the apps transferred over and there are many “waiting” app icons on my iPhone that I cannot remove. I followed each of the steps listed http://www.ikream.com/2016/03/fix-apple-iphone-6-apps-stuck-waiting-status-download-install-update-processes-23983 on your site but I still have not been able to remove the waiting apps. Please help. — Sean
Solution: Hi Sean. If you followed all the suggestions in this link without any positive result, we recommend that you restore the phone and set it up as a new device. Try to avoid restoring from backup to minimize bringing over bugs from the old versions of your apps.
Below are the steps on how to Restore your iPhone 6 to factory settings:
- Create a backup of your files. You can do that in a number of ways but the fastest and most effective way is by using iTunes in your PC or Mac.
- Connect your iPhone to your computer with the cable that came with your phone.
- We assume you remember your phone’s passcode so simply enter it when you’re prompted for it.
- Select your iPhone once iTunes asks you for the specific device.
- Once you’re in the Summary panel or screen, select the option that will restore your device (Restore).
- Confirm by clicking on Restore button.
- Wait for a few moments while iTunes restores your device to its factory settings. It may also take some time if iTunes will need to install an updated operating system version.
- After this factory reset, all software settings should be restored to their defaults.
Once your iPhone has been reset to factory settings, try to install the apps you were previously having trouble installing to see if they are working now.
Problem 3: iPhone 6 Facebook app keeps returning to the main screen
When I am in Facebook and reading an article, sometimes it takes itself back to the main screen. I then have to click on Facebook and find what I was reading. It does this on various articles but not all the time. It happens randomly but is very annoying. I would say it happens 2 or 3 times a day. Thank you. — Linda Bush
Solution: Hi Linda. It may be a Facebook app bug so the first thing that you want to do is to ensure that all your apps, including Facebook, are updated. Some updates are released to fix known bugs and if you’re lucky, an update now will fix this erratic behavior. In case your phone is not set to automatically update apps, you can do the following steps:
- Open the App Store and tap Updates.
- If updates are available, tap Update All.
- If asked, enter your Apple ID password.
Alternatively, you can also opt to reinstall your Facebook app by removing it first. Here’s how:
- Tap and hold the app until it jiggles.
- Tap the X icon on your Facebook app.
- Press the Home button.
- Go to the App Store and download the app again.
- Wait for the app to download, then open it from the Home screen.
If this issue only occurs in Facebook app and not in others, it may be bug. To let the developers know, you can contact them by doing the following steps:
- Find the Facebook app in the App Store.
- Tap the Facebook app, then tap Reviews.
- Underneath App Store Customer Reviews, tap App Support.
Problem 4: iPhone 6 won’t install apps
Hello. I recently took my iPhone 6S out on contract on the 23/1/17. I started phone up and did the Apple and iCloud email. I have now today connected my bank details to the app store and iTunes store as requested and tried to download Facebook except it will not download at all. It just keeps going around in a circle and for hours until i turn the mobile off and turn it back on again and then it said unable to proceed. I tried another app and the same happens. Please can you tell me how to fix this issue. Network is with EE. — Louise.harris
Solution: Hi Louise. There can be a number of possible causes for this problem. Let’s discuss them individually.
Ensure that your internet connection is good
One of the common reasons is poor or intermittent connection issue. Before you try to install apps again, be sure to connect the device to a wifi network, especially if you rely on mobile data all the time. Once you’ve connected the phone to a good wifi network, open the App Store and look for the apps that are on hold. Make sure that you tap them to resume the update or installation.
Check if there’s enough available storage space
Another good thing to do is ensure that your phone has enough storage space in your device to allow new app downloads. Start by moving your photos and videos to a backup like iTunes or iCloud. If you’ve done that already, consider uninstalling least used apps. Keep in mind that storage space needed by apps can vary. Uninstall as many apps as possible to provide more than enough space for new apps.
Be sure to use the correct Apple ID
Another common reason why apps won’t install is due to an incorrect Apple ID. If you have more than one Apple ID, be sure to use the one that originally downloaded the apps in question.
Wipe the phone clean
If all the steps above won’t fix the problem, consider wiping the phone to start fresh. Here’s how:
- Open Settings app.
- Tap General.
- Tap Reset.
- Tap Erase All Content and Settings.
- If prompted, enter your passcode.
- Tap Erase iPhone.
Engage with us
If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.
Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.