While many people found benefits from iOS updates, others were just not that lucky as they ended up having some troubles after the iOS update installation. Among the post-update claims were raised by some iPhone 6s users, wondering why they can no longer delete apps on their respective devices after updating to the latest version of iOS 10 or iOS 11.
For some reason, the iOS update has messed up some of the iPhone settings, which resulted to apps deletion being restricted. Read on to learn why this happens and how to get this problem fixed.
But before we jump right into our troubleshooting, if you have other issues with your iPhone, make sure you drop by our troubleshooting page because we’ve already addressed a lot of issues reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need more help, fill up our iPhone problems questionnaire and give us more accurate information about your problem so we can give you the best solution.
Deleting apps on an iOS device is supposed to be very simple. All you have to do is tap and wiggle on the app icon until the little X shows up, then tap on the X and you’re all set. However, this can change after an iOS update.
Post-update issues are tagged among other device issues that are software-related. Apparently, the update has caused the problem. What happens is that the update might have changed or resetted the iPhone settings to default. As a result, some settings that are supposed to be enabled are disabled or the other way around. In the case where you suddenly cannot delete apps after updating your iPhone 6s to iOS 10.3 and succeeding versions, and/or iOS 11, most likely the restrictions settings got changed or turned on so you don’t have the option to delete an application.
Some major updates will affect certain functions while others affect all. This is one of the main reasons as to why it is highly recommended to backup your device before downloading and installing updates. Nevertheless, these problems are software-related thus can be resolved with some applicable workarounds. In many cases, post-update issues are fixed by re-configuring device settings. Keep reading to know what are your options when all of a sudden you cannot delete apps after updating your iPhone 6s to the latest iOS version.
Potential Solutions and Recommended Workarounds
Before you perform any of the following troubleshooting procedures, verify and ensure that the app you are trying to delete is not an iOS built-in app. Some or most Apple built-in apps are not removable or cannot be uninstalled.
Working Solution: Turn Off Restrictions
Marked among the best and working solutions to the same problem raised on the Apple Support forum is on re-configuring restrictions. It turns out that the update has changed the iPhone restrictions, which was found enabled after the update implementation. And so to clear the issue, you will need to disable this option on your iPhone again.
With that said, you can try to go to your iPhone Settings-> General-> Restrictions menu and make sure that the option to delete apps is enabled. To check on it, go to Settings-> General-> Restrictions-> Deleting Apps, then make sure the switch next to it is turned ON. Otherwise, you can toggle the switch to disable or turn off restrictions completely. You may be required to enter a passcode to turn this feature off.
If that won’t help, then you may consider giving any of the following workarounds a try and see what happens.
First Method: Reboot your iPhone 6s one more time.
In most cases, your device will automatically reboot after the update installation is complete. But there are also times when it won’t and you need to reboot it manually instead. Minor glitches on the software that trigger the same problem are often remedied by a reboot so make sure you don’t miss doing so.
- You can reboot your iPhone the usual way by pressing and holding the Power button, slide to power off, wait for about 30 seconds, then press and hold the Power button again until the Apple logo appears.
Alternatively, you can do a force restart by pressing and holding the Power and Home buttons simultaneously for a few seconds and then release both buttons when the Apple logo appears. A force reboot would be necessary if your iPhone is unresponsive and the usual reboot is not possible.
Both reboot methods won’t affect your iPhone data and so either way is safe to try. Wait until your iPhone reboots completely and then try deleting the app again.
Second Method: Manage 3D Touch Settings
On iPhones with 3D Touch, deleting an app seems to become a hassle because there is a higher chance that you will accidentally trigger the 3D Touch peek-and-pop widgets when you press and hold on an app icon to delete. This means that you have to be careful. To make sure you do it right, lightly place your finger on the app but don’t press down on it. If you get it right, you will see the delete button after about a second.
- If you still couldn’t get that to work, then you may resort to adjusting or turning off 3D Touch temporarily. To do so, go to Settings-> Accessibility-> 3D Touch.
You can either adjust 3D Touch Sensitivity from light to firm. Light sensitivity reduces the amount of pressure required while Firm sensitivity increases it. Or if you find 3D Touch more frustrating than it is worth, then you can just disable or turn off 3D Touch entirely and then try to delete the app while this feature is off.
You can adjust the 3D Touch settings back to its previous configuration once you’re finished deleting all the apps you want to get rid of.
Third Method: Try to delete the app through Settings app.
There are other ways for you to delete an app on your iPhone 6s and one of these is through the Settings app. Here’s how it’s done:
- Tap Settings to launch the Settings app.
- Tap General.
- Tap iPhone Storage.
- Select the app you want to delete.
- Tap the option to Delete app.
- Tap Delete to confirm action.
If this too won’t work, try the next workaround.
Fourth Method: Try to delete the app through iTunes.
If the usual apps deletion methods won’t work, then you can try using iTunes and delete the apps from your Apps library. In this case, you will need to use a Windows or Mac computer that has the latest version of iTunes installed and then proceed with the following steps:
- Open iTunes on the computer.
- Connect your iPhone 6s to the computer using the supplied USB cable.
- Wait until your iPhone is recognized in iTunes or tap the option to Trust This Computer to continue.
- Select your iPhone 6s from the list of iTunes devices.
- Navigate to your Apps library (iPhone Apps).
- Select the app you want to remove and then press the Delete key on your keyboard.
- If asked, tap the option to Delete from Library to confirm action.
Alternatively, you can right-click on the app you want to remove from your iTunes library and then select Delete.
If none of these methods is able to resolve the problem and still you cannot delete apps on your iPhone 6s, then you may opt to restore to a previous iOS backup through iCloud or iTunes. Restoring from a previous iOS backup however denotes the need for you to erase your device. After erasing your iPhone 6s, you can proceed with your iCloud backup restore or restore from iTunes backup.
Restore from iCloud Backup
Considering that you have a recent iOS backup to restore from, you may then proceed with iCloud backup restore by heading over to Settings-> General-> Reset-> then tap the option to Erase all contents and settings. Follow the onscreen instructions until you get to the Apps & Data screen. On this screen, tap the option to Restore from iCloud Backup, sign in to iCloud with your Apple ID credentials and then choose the iCloud backup you want to restore from. Keep your device connected to Wi-Fi until the progress bar is complete then proceed with device setup.
Restore from iTunes backup
If you prefer to restore your iPhone 6s from an iTunes backup, you will need to connect your iPhone to a computer, open iTunes on the computer, and wait until your iPhone is recognized. Once iTunes recognizes your device, select it from the list and then click the button to Restore Backup in iTunes. Look at the date and size of each backup and pick the most relevant. Click the Restore button to continue and wait until the restore is complete. Keep your iPhone connected after it reboots and wait for it to sync with your computer. Once it finished syncing, you can disconnect it.
Escalate the problem
Alternatively, you may contact your carrier or Apple Support to escalate the problem and seek more help and other recommendations. Should this become a common concern among other iPhone users after installing the latest iOS update, Apple should consider rolling out a fix patch in a form of another software update to address the problem.
Connect with us
If you have other problems with your iOS device including iPhone 6s, you may visit our Troubleshooting Page or complete and submit this form to get further assistance from our support team. Just be sure to provide us with all necessary information, such as your iOS device model, as well as more details about the issue you have with your device. For example, when did the problem start to occur or what you did before the problem shows. This way, it would be easier for us to determine the main cause(s) and help you towards finding the best possible solution available.