Both wifi and mobile data connections have become integral part of smartphones nowadays. In fact, a phone cannot be called a smartphone if it’s not connected to the internet at all. And although a lot of us use to rely on mobile data connection while on the go, millions of #iPhone7 users are still reliant on good old home wifi networks for most of their connectivity heavy liftings. So, it’s no surprise to us that from to time, we receive more than the usual share of wifi-related problems via our help page.
In this post, we cover 5 more wifi-related cases. We hope you’ll find something helpful in this article.
If you are looking for solutions to your own #iOS issue, you can contact us by using the link provided at the bottom of this page.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Below are specific topics we’re bringing for you today:
- Problem 1: iPhone 7 wifi keeps dropping, won’t stay connected to wifi
- Problem 2: iPhone 7 wifi won’t turn on
- Problem 3: iPhone 7+ won’t connect to other wifi networks
- Problem 4: iPhone 7 wifi not working properly when using VPN
- Problem 5: iPhone 7 wifi won’t connect to the internet when using apps
- Engage with us
Problem 1: iPhone 7 wifi keeps dropping, won’t stay connected to wifi
My new iPhone 7 plus will not stay connected to my home wifi. My TVs and other devices are all connected. I have reset my router and it continues to not work on my new phone. It will connect for a few seconds and then disconnects again. I have also reset my network settings and reset my new phone altogether and am still having this issue. — Kayleeannmurphy
Solution: Hi Kayleeannmurphy. Wifi problems can have two possible origins of the problem — the device itself, or the network side, probably how your router is configured. If you’ve already tried to reset your iPhone’s network settings and performed a factory reset (Erase All Content and Settings), then the problem must be on the network side. If you are the administrator of your home wifi, make sure that you reset your router to bring all settings back to their defaults. If that won’t work, contact your service provider for further troubleshooting.
Problem 2: iPhone 7 wifi won’t turn on
I am not able to connect to wifi at all. The wifi button both on my control bar when swiping up and in the settings is dimmed or gray. I’ve reset the phone, reset the network settings and done almost every other solution I’ve read online. And it still has not turned back on. — Kadi Moore
Solution: Hi Kadi. iPhone troubleshooting is simple and the general rule to follow when faced with an issue like this is to contact Apple support. The most that you can do in this situation is to do a few software troubleshooting. In iOS environment, there’s not much an Apple user can do. This is in contrast to your counterpart in Android environment wherein Android users can explore more options. The most that you can do in this case is to perform a full phone wipe by doing the following:
- Open Settings
- Tap General.
- Tap Reset.
- Tap Erase All Content and Settings.
- If prompted, enter your passcode.
- Tap Erase iPhone.
Erase All Content and Settings is the equivalent of a full factory reset. By doing this, you are forcing all phone settings back to defaults. If the issue is being caused by an unknown app or operating system bug, this procedure should fix it.
Remember, erasing all contents and settings means wiping the phone clean so be sure that you back your files up either in iCloud or iTunes or both. Also, make sure that you sign out of iCloud in your iPhone 7 to ensure Find My iPhone Activation Lock is removed.
Wifi function is a product of a complex background interaction of drivers, hardware, and software. If a full factory reset won’t bring it back to its default state, that is, in its normal working status, that means the issue is most probably beyond your ability to fix. Although it’s rare, total wifi failure can happen if the networking chip suddenly stops working for whatever reason. It may be due to a hardware breakdown, or a corrupted driver but whatever it is, the only available option for you is to seek Apple’s help. If you can’t bring the phone to an Apple service center, let an independent professional assess the hardware, especially the status of the network chip.
Problem 3: iPhone 7+ won’t connect to other wifi networks
I work at the airport and have an iPhone 7+. Airport wifi is free and had no problem connecting before. Lately, when i connect to the airport wifi the wifi icon is on but there is no internet connection. I have wifi at home and have no problem connecting. I also could not connect to other public wifi whenever i go out – wifi symbol on but no internet connection. i already restarted/reset the setting on network connection on my iPhone but it did not help. Please advise if there is anything else i can do. Thanks. — Jmq2432
Solution: Hi Jmq2432. Unlike Kadi’s case above, yours is most probably a device or software issue so doing the usual set of iOS troubleshooting should help. First, you want to ensure that you reset the network settings. Here’s how:
- Launch Settings
- Tap General.
- Scroll down to the bottom and tap Reset.
- Tap Reset network settings.
- Tap the red line that says Reset network settings.
- Sign back in to the airport wifi or any other wifi and check.
If the problem persists, we suggest that you do the more drastic Recovery option.
- Create a backup of your files. You can do that in a number of ways but the fastest and most effective way is by using iTunes in your PC or Mac. If you don’t want to create a backup at all, you can simply erase everything on the phone by following the steps in this link.
- Connect your iPhone to your computer with the cable that came with your phone.
- We assume you remember your phone’s passcode so simply enter it when you’re prompted for it.
- Select your iPhone once iTunes asks you for the specific device.
- Once you’re in the Summary panel or screen, select the option that will restore your device (Restore).
- Confirm by clicking on Restore
- Wait for a few moments while iTunes restores your device to its factory settings. It may also take some time if iTunes will need to install an updated operating system version.
- After this factory reset, all software settings should be restored to their defaults.
Problem 4: iPhone 7 wifi not working properly when using VPN
Hi sir/mam. I have iPhone 7 ios10 . Recently I have some wifi issues. Actually connected with wifi and VPN but for WhatsApp and Google chrome, I cannot search. it’s still showing like connecting I tried rebooting forget networking and reset network settings but still it’s not connecting. Please give some solution. — Indira
Solution: Hi Indira. Some VPN client apps can sometimes cause connectivity issues because they try to modify the default network settings when redirecting your phone traffic to their system. To fix your issue, be sure to turn off any VPN service you may be using before connecting to a wifi network. If that won’t work, consider removing the VPN app altogether.
Problem 5: iPhone 7 wifi won’t connect to the internet when using apps
My iPhone 7 is saying it’s connected to my home wifi but when I’m on apps, it says there’s no internet connection. I’ve tried rebooting my iPhone, home router, deleting my networks and wifi networking but nothing has worked. — Sophie.magee
Solution: Hi Sophie.magee. Are you having an issue with just one app or everything? If it’s just a one-app issue, you should focus your troubleshooting on that app only. There can be an app bug causing the problem. Below are some of things that you want to do in this case:
- ensure that it’s up-to-date. Visit its App Store page and make sure to install any pending update for it.
- A related step is to ensure that your phone runs the latest iOS version. Some iOS updates fix known bugs and glitches so make sure that you don’t skip this step.
- Delete the app from your iPhone 7. once you’ve uninstalled it, restart the phone before installing it again.
If your problem happens to occur regardless of the app you’re using, there may be a deeper reason for it, one of which is hardware malfunction. To check, we suggest that you do a full Restore (steps are provided above). If that won’t fix the issue still, consider contacting Apple for assistance.
Engage with us
If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.
Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.