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Apple iPhone 7 Plus iMessage Problem: Why is iMessage not working on my iPhone 7 Plus? [Troubleshooting Guide]

Mobile messaging among iDevices is now made even better with #iOS 10 with the Apple iPhone 7 Plus #iMessage feature. By the time you launch the Messages app, you will get to see an interface that looks a lot more similar to that of Facebook Messenger, which embeds a number of new and interesting features such as stickers, emojis, tapbacks, bubble effects, and screen effects, to name a few. You can even install apps within the Messages app itself.

Surely all these things make the iMessage service even more enticing than it was. Nevertheless, not all iPhone owners have the same promising iMessage experience, as manifested by some claims saying that the iMessage is not working on their new iPhone 7 Plus handset for some reasons. This is such a big bummer since the new iPhone originally runs on the iOS 10 platform and so most users have been setting up higher expectations from the iOS 10 iMessage service to run smoothly on this iPhone but only to end up with dismay.

Among the reported issues with iMessage that surface on the iPhone 7 Plus handset would include iMessage effects that are not working, cannot send or receive messages via iMessage, and the iMessage ‘Waiting for Activation’ error.

If you too are facing the same dilemma and wondering why the iMessage iPhone 7 Plus is not working on your end, then this content might be able to help. Read further to know the possible causes of iMessage problem on the new iPhone and try some of our suggested workarounds to troubleshoot and fix it.

But before anything else, if you have other concerns with your iPhone 7 Plus, make sure you drop by our troubleshooting page for we have already addressed some of the most commonly reported issues with this new iPhone. If you need further assistance or if you can’t find what you’re looking for in that page, fill up our iPhone issues questionnaire and hit submit. Don’t worry, it’s a free consultation service so you don’t have to worry about anything. Just give us more information about the problem and we’ll do our best to help you fix it.

What could have possible caused iMessage problems to occur on your new iPhone?

Given the fact that your iPhone is new, it is safe to say that the problem is most likely isolated on the software area of your iPhone system. If you happen to get any error prompts or warning messages while attempting to use iMessage through the iPhone 7 Plus Messages app, be sure to read and take note of the message because it will serve as your hint on what to work on in order to resolve the underlying cause.

There are many factors that can affect the messaging functions of your iPhone, particularly on iMessage. And what appears to be a common culprit is associated with a network problem.

Since iMessage service requires your device to have an active and stable Wi-Fi or cellular data connectivity in order to work flawlessly. That being said, if network problems exist then most likely it is causing the iMessage to stop working properly on your device. In the case where iMessage problems are caused by network issues, you will have to deal with the network troubles first so as to get iMessage service back up and running fine on your iPhone.

Common iMessage symptoms and issues that users would usually encounter if network problems do exist would include errors on sending or receiving messages.

Network problems may occur due to account-related issues, network outages or scheduled maintenance conducted by your Internet Service Provider. In other relevant cases, the problem is tied to incorrect network setup or incorrect configuration of the network settings on the device. Software glitches can also be a potential trigger. Even major and minor software updates can also cause problems to arise on certain apps on your iPhone like the Message app, which in turn affects the iMessage functionalities.

Others who have encountered problems while using iMessage have found that it had something to do with an incorrect date and time settings on their iPhone. So you might as well consider checking on it.

In worst cases, network problems can also denote a problem on the hardware components, particularly those that are responsible for keeping up the iPhone’s network functions.

Potential Solutions and Recommended Workarounds

The good thing about software-related issues is that they can be fixed even without an aid of a technician. This denotes that you can fix the problem by yourself using any of the given workarounds. Should the iMessage problem you have is due to a software error or glitch, then it should be rectified with any of the following methods.

Note: After completing each step, be sure to test iMessage on your iPhone and see if that has fixed the problem. Proceed to and try another method(s) if necessary.

Step 1. Make sure that Wi-Fi or Cellular Data connection is active on your iPhone

Since Wi-Fi or cellular data connectivity is a requisite for iMessage to work on your device, be sure to check on it first. This is a must-do especially if you are having trouble sending or unable to receive messages using the iMessage service on your iPhone. Either connection types are good to use. A data indicator usually appears on the upper part of your iPhone screen when the device is connected or cellular data is active.

Step 2. Check and ensure iMessage is properly set up

Problems or errors may also arise if the iMessage is not properly set up on your device. Make sure iMessage is turned on by going to your iPhone Settings-> Messages, and then see if the switch is enabled for iMessage.

Step 3. Verify if the Apple ID or phone number set for your iPhone is in the list

Your Apple ID or phone number that is set for use on your iPhone must be listed in the Send & Receive section on the Messages app settings.

You can verify this information by navigating to Settings-> Messages -> Messages-> Send & Receive, and the look for your Apple ID or phone number. It has to be in the list for iMessage to work properly. If necessary, add the necessary information on the given field.

Also ensure that your phone number is listed and selected under You can Be Reached By iMessage At and under Start New Conversations From. If you haven’t, then here’s what you should do:

  • Go to Settings-> Messages-> Send & Receive menu.
  • Tap on the option to Use Your Apple ID for iMessage.
  • Sign in with your Apple ID.
  • Enter or select your current phone number and Apple ID under the You Can Be Reached By iMessage At section.

Step 4. Turn off iMessage, reset network settings, and re-enable iMessage

This workaround is shared by some iPhone owners who have encountered problems while using iMessage on their device. For some reasons, this trick was able to set things straight and get iMessage to work properly again. Here’s how it works:

  • Open the Settings app.
  • Tap on Messages and then toggle the switch next to iMessage to disable the feature.
  • Reset network settings by going to Settings-> General-> Reset-> Reset Network Settings. This process will erase your current network settings including network password. That being said, make sure you take note of all the important information before you proceed.
  • Enter the PIN number if necessary.
  • Re-enable iMessage by going to Settings-> Messages-> and then turn on iMessage again.

Now try to create a test iMessage and see if it is already working fine this time.

Step 5. Soft Reset

A soft reset is a widely used term for rebooting mobile devices like the iPhone. A soft reset is a simple yet most effective solution used to deal with device issues that are triggered by minor software glitches. It is done by pressing and holding the Power button and the Volume Down key, and then let go of both keys when the Apple logo appears. Wait for the iPhone to completely reboot and then try to use iMessage and see if it is already working properly.

Step 6. Verify the date and time on your iPhone

In case you are prompted with the Waiting for Activation error prompt while trying to use iMessage on your iPhone 7 Plus, check and make sure that the date and time settings are properly configured on your device.

  • To check, go to Settings-> General-> Date & Time-> and then adjust the date and time settings, if necessary.
  • You can also set the date and time automatically by selecting the option to Set Automatically under Settings-> General-> Date & Time menu.

Enabling this option will prompt your device to automatically use the current date and time based on your time zone. If a time zone update is available, you will be notified as well.

After making necessary changes to the date and time settings, turn iMessage off and then back on.

While there is no definite explanation to support this trick, many were able to get iMessage working fine again on their iPhones from resorting to that method.

Suggested Workarounds For iMessage Not Delivered error prompt

Step 1. Try Again

If you are having problems sending a message with iMessage and you are seeing a Not Delivered tag along with a red exclamation mark, then you can try these workarounds:

 

  • Tap the red exclamation point and then tap to select the option to Try Again.

 

  • If you still cannot send the message, tap the red exclamation mark again, and then tap the option to Send as Text Message instead. Please note though that choosing this option may charge you with messaging rates. For more information on messaging rates, contact your carrier.

If the iMessage is still not delivered or won’t send after performing the above steps, be sure to check and ensure that the phone number or email address of the recipient contact is correct. Also verify if your iPhone SE is connected to a Wi-Fi or 3G/4G network.

Step 2. Delete conversation and start a new one

Issues on sending or receiving group messages may also arise while using iMessage group messaging if you reply to a group conversation and get your own message or have a new phone number and see your old number listed as a recipient in an existing group conversation. In this case, deleting the existing conversation and starting a new one can help.

  • To do so, open the Messages app, look for the conversation you want to delete, swipe left over the selected conversation, and finally tap Delete to confirm action.

Once the conversation has been deleted, you can start a new one by opening the Messages app, tap the icon to Create New Message, enter the recipients you want to include in the new group conversation, compose your message, and tap Send when the message is done.

Note: You will no longer be able to recover a deleted conversation so if you want to save parts of a conversation you are about to delete, you can take a screenshot on it instead.

If none of these workarounds is able to fix the problem and that you are still unable to use iMessage on your iPhone 7 Plus, then I suggest escalating the problem to your carrier this time. If the problem occurs after updating to the latest version of iOS on your device and it persists after performing all the methods suggested in this content, contacting Apple Support would be the next thing to do. You have to report the issue in order for them to tag it among other post-iOS update issues that have to be fixed in their next firmware update rollout.

Engage with us

If you have other issues with your Apple iPhone 7 Plus, we are always willing to help. Contact us through our iPhone issues questionnaire and provide us with all necessary information about your problem so we can find a solution to your issue.

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