Welcome to the second part in our series of troubleshooting articles dedicated to the Apple iPhone 6. While this is undoubtedly one of the best smartphone models Apple has released this doesn’t mean that it doesn’t have its fair share of issues. These issues are what we will tackle today in this post. Some of these issues are minor in nature that simple restarting the phone does the trick while other issues require more extensive troubleshooting step to be done.
If you own an iPhone 6 or any other iPhone model for that matter then feel free to send us a message to our mailbag questionnaire regarding any issues you are facing with your phone. We will be more than happy to help you with that. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given to you.
iPhone 6 Not Connecting To Wi-Fi After Update
Problem: I updated my iPhone 6 to latest iOS 8 yesterday. Since updating my iPhone 6 will not connect to my home wifi. I could link up at home no problems before. I’ve reset network settings etc. But no joy.
Solution: The purpose of updating the software of a phone is for it to get the latest improvements and bug fixes. Sometimes though, unexpected issues will appear after the update which in this case concerns the Wi-Fi connectivity. Follow the troubleshooting steps below to resolve the issue.
Be sure you’re in range of your Wi-Fi router (access point).
Tap Settings > Wi-Fi and turn Wi-Fi off and on.
Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
Restart your iOS device.
Tap Settings > Wi-Fi and locate the Wi-Fi network to which you’re connected.
Tap and Forget this Network.
Try to connect to your desired Wi-Fi network.
Note: You may need to enter your Wi-Fi password again if your network requires one.
Turn your Wi-Fi router off and on
Update your device to the latest version of software.
Update your Wi-Fi router to the latest firmware.
Iphone 6 Signal Strength Issues
Problem: I got new iPhone 6 yesterday. I am with Rogers. Used to get all 5 signals on my old iPhone 4S. But iPhone 6 shows just 2 or 3 signal bars on LTE/3G. I am not sure if this is something wrong with my iPhone 6 hardware, is somebody also experiencing the same problem?
Solution: The reason behind this is that the iPhone 4S does not support LTE. The LTE connectivity feature of your phone right now allows for faster Internet speeds but comes at a price of reduced battery life as well as lower signals. This lower signal strength is mainly due to the fact that not all cellular towers are able to provide LTE service.
If you would like an increase in signal strength then just turn off the LTE feature of your phone. You can do this by going to Settings – Cellular – then turn off the “enable LTE” slide. Your phone will lose network connectivity for a few seconds then switch to 3G. You will then notice that your signal strength will increase.
iPhone Does Not Turn On
Problem: Just out of the box, turned it on, set it up on wifi successfully, then plugged it in overnight. This morning it will not respond at all, does not power up. I am currently in Italy (it is an unlocked phone ordered from Apple US), so I cannot just head for the nearest Apple Store with it.
Solution: Try reseting your phone. To do his simply press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
If your phone is still unresponsive then connect it to a computer with the latest version of iTunes installed. If the device appears in iTunes, select and click Restore on the Summary pane.
If your phone is not recognized in iTunes then try to force it to boot in Recovery Mode.
Plug in your device’s USB cable to a computer with iTunes.
Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
When you see this screen, release the Home button. If you don’t see this screen, try steps 1 through 3 again.
When your device is connected, iTunes will open. You’ll see a message saying that iTunes has detected an iPhone in recovery mode.
Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.
Iphone 6 Mailbox Freezes
Problem: Updated my iPhone 6 to iOS 8.1.1 yesterday. Now every time I go to my mailbox it freezes. Anytime I try and open an email, freezes. Delete a message, freezes, etc. The only way I can get it to unfreeze is if I go back to the home screen then back into mail it will perform the function I requested prior to leaving. Example: Go to mail try and open message…freezes…leave mail go back to home screen…go back into mail, message opens. Any help on this it’s super frustrating.
Solution: When an app is not working the way that it normally does the firt thing that you need to do is force it to close.
Press the Home button two times quickly. You’ll see small previews of your recently used apps.
Swipe left to find the app you want to close.
Swipe up on the app’s preview to close it.
Once the above has been completed you should restart your phone.
Press and hold the Sleep/Wake button until the red slider appears.
Drag the slider to turn your device completely off.
After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
Try opening your mail app this time and see if the issue still persists.
Iphone 6 Will Not Charge
Problem: I’ve had the phone days – charging was fine until today where it won’t connect. There is nothing I can see in the socket which might hinder the connection, and the plug socket is fine. Is this issue common?
Solution: Most issues that deal with phone’s not charging are caused by faulty USB cables. Try replacing the USB cable that you are using first. If the problem still persists then replace the all charger you are using. Also make sure that the charging port on your phone is clean and free from any dirt.
If the issue still persists despite using a fresh wall charger then you should bring your phone to the nearest Apple Store for further checking.
iPhone 6 Keyboard Randomly Typing
Problem: My iPhone dropped and then my keyboard is rapidly self typing. Any clue how to stop it until I go to repair it?
Solution: he drop may have affected some component inside your phone which is causing this problem. Before bringing your phone for repairs you should first try to reset it. Press & hold both the Home button & Sleep/Wake button until the display goes black and the Apple logo appears, then release.
Iphone 6 Dust Behind Display
Problem: Only 10 days after I bought my new iPhone 6 – Gray space – 16 GB, with a tempered glass protection (perfectly set, no bubbles, no dust between the tempered glass protection and the iPhone screen), plus a plastic cover around the phone, I realized, this afternoon that a particle of dust appeared all of a sudden on the middle of the screen, about 5mm long… impossible to remove. As it can not appear between the tempered protection and the screen after 10 days (in my opinion), I can imagine that it is below the iPhone 6 screen, and it seems like it already happen to other iPhone 6 users. Any tips to remove this dust ? Thanks a lot!
Solution: The only way to determine where exactly the dust is located is by removing the tempered glass protection that you just installed. If it is under your screen protector then this isn’t a problem at all as you can clean it off and get a new screen protector.
If th dust is behind the display then you will have to bring your phone to an Apple Store. They will most likely replace your phone but not before making 100% sure that the dust is not on top of your display so they will still have to remove your screen protector.
Iphone 6 Crashes/Reboots
Problem: As said on the title, I’ve got a problem with my new iPhone 6 (it is NOT the iphone 6 plus), it randomly reboot and restart on the lock screen, moreover, yesterday I experienced for the first time what it seems to be called a “blue screen of death” according to what I read on my research… I am using iOs 8.1 and the problems appeared a week after I bought it…. The restart loop is only about 10 seconds, then everything is normal, (this occurs about 2 times a day). Anyone have tips for me? Is it come from the iOs, or the hardware itself (memories)? Cheers,
Solution: When your phone crashes, reboots randomly, or has the blue screen of death then the best thing to do to resolve these issues is to restore your phone to its original factory settings. This may just be a glitch in the software which can easily be fixed by a factory reset.
Here are the requirements needed before performing the procedure
Make sure you’re using the latest version of iTunes.
Use iTunes to back up your device. Transfer and sync any additional content to your computer.
Turn off Find My iPhone in Settings > iCloud on your device to disable Activation Lock.
To restore your phone
Connect your iOS device to your computer using the cable that came with it.
Select your iPhone when it appears in iTunes. In the Summary panel, click Restore
Click Restore again to confirm that you want to restore your device to factory settings and delete all data and content. iTunes will download the iOS software file and restore your iOS device.
After your iOS device is restored to factory settings, it will restart. Once it does, you’ll see the “Slide to set up” welcome screen. Follow the steps in the iOS Setup Assistant. You can set up your device as new or using a previous backup. If your iOS device has cellular service, it will activate after you restore.
Observe if the issue still occurs. If it does then you should bring your phone to the nearest Apple Store for checking.
iPhone 6 Microphone Not Working On Calls
Problem: Does anyone know of a fix for the microphone not working when placing calls? It works just fine when i use Siri or for voice memos. I’ve only had this phone a week – my first iPhone!
Solution: If your voice memo works fine then that means the microphone is working. Follow the troubleshooting steps below to resolve the issue.
Unplug anything plugged into the headset jack.
If you’re on a call and holding your phone next to your ear, speak into the microphone and make sure you don’t block it with your fingers or shoulder.
If you’re using a screen protector or case that covers the microphone, remove it. Clear any debris from the microphones.
Restart your device: Press and hold the Sleep/Wake button until the red slider appears then drag the slider to turn your device completely off. After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
Update to the latest version of iOS.
If the problem still persists after following the above steps then you sohuld bring your phone to the nearest Apple Store for further checking.
Iphone 6 Randomly Vibrates
Problem: So my iPhone 6 with iOS 8.1 randomly vibrates about 10 times a day. The random vibrations have been increasing in the past couple weeks. I’ve tried everything I could find online to make it stop doing this. I’ve checked notification settings and sound (vibrate) setting and made sure NONE of my email accounts are permitted to send vibration notifications. There are no notifications, and it’s not related to text messages or emails. It even vibrate when my mail inbox is empty. Has anyone else encountered this? How do I stop these terribly annoying and unnecessary vibrates?
Solution: If your phone randomly vibrates then one of the best methods to resolve this issue is to do a reset. Press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo. If the problem still persists then go to Settings > General > Reset > Reset All Settings.
Engage with us
If you have any concerns regarding your iPhone feel free to send us a message to our mailbag questionnaire. We will provide you with free technical support regarding the issue you are facing with your device. Just make sure to provide as much detail as possible so that we can make an accurate diagnosis.