The problem I tackled in this post is on the #Apple iPhone 6s (#iPhone6s) that cannot connect to the Internet via Wi-Fi network, after installing the most recent iOS update version 9.3.2. Many of those who are experiencing wireless connectivity issues also said that the update is giving them an Error 56 (#error56), which bricked their device.
Updates are supposed to bring enhancements to the device’s performance and functionalities as well as fix patches to any existing bugs brought by the previous firmware. Just like the latest version of iOS released by Apple for iPhones and iPads, the iOS version 9.3.2. It’s a small update for iOS users who have been plagued by various software bugs that came along with the iOS 9 patches. While the most recent update works fine for some users, others were not that lucky as they already run into some troubles after the new update installation.
In an attempt to address this issue, I’ve managed to gather important information about it from pertinent forum postings and website contents. And from that, I came up with a roundup of most efficient solutions and available workarounds for you to try on. If you are one of those who are experiencing similar issue after getting the latest update to iOS on the iPhone 6s handset, you may refer to this content.
What causes post-update issues to occur?
Although you may think that the most recent update is the main culprit, you also need to consider other possibilities that might have prevented your iPhone from accessing the Internet over Wi-Fi network. For example, the update might have reset some network options automatically and that requires you to re-configure them manually. Other factors include an issue on the wireless router or modem, as well as loose cable connections (for wired Internet setup (DSL)) between the router and your modem. Sometimes, an outdated firmware on the router is causing this trouble. For this reason, ensure your wireless router is running the latest firmware version available, for it to become compatible with the latest iOS update on your iPhone.
Recommended Solutions and Workarounds
Post-update issues on wireless Internet access are not the only problems faced by other iPhone 6s owners who have installed the latest firmware patch. In fact, the loudest complaints made via Twitter tweets are saying they ended up having a bricked iPhone or iPad after the iOS 9.3.2 update.
Error 56 has something to do with the hardware and those who encounter this error are advised to contact Apple Support should the error message persists. But before you do so, you can try any of these potential solutions and workarounds to deal with it:
- Reboot your iPhone.
Restarting the device can help eliminate software glitches that may have caused you trouble connecting to the Internet. To reboot your device, press and hold the Power (Sleep/Wake) button until the red slider shows up. Drag the slider to power off your iPhone completely. After a few seconds, press and hold the Power button again until the Apple logo appears.
- Verify Wi-Fi settings.
Ensure Wi-Fi is enabled and that you can see your wireless network. To do this, head on to your phone Settings-> Wi-Fi. Toggle the Wi-Fi switch to enable the feature, if necessary. To join a Wi-Fi network, tap the name of the wireless network you want to join. If prompted with the network passcode, enter the correct Wi-Fi password to proceed. Once you see the blue checkmark next to the network name, it means you’re already connected.
- Try to disable any third-party security software installed on your iPhone.
Sometimes, third-party security software interfere your iPhone’s connectivity functions. Having that said, it would be worth a shot to disable it temporarily and see what happens after that.
- Reboot or power-cycle your wireless router and modem.
Power-cycling Internet equipment including the wireless router and modem often helps resolve problems connecting to the Internet. Here’s how it’s done:
- Turn the router/modem off.
- Unplug it from the power out.
- Wait for 30 seconds.
- Plug them back in.
- Turn them on again.
- Wait for the router and modem to re-establish connection to the network.
- Reboot your iPhone.
- Disconnect and reconnect to your wireless network.
- Open a browser and test browse.
Also ensure the cables and connections from the wireless router to the modem (vice-versa) are all firmly secured.
- Reset Network Settings.
Resetting of the network settings will revert the network settings to factory defaults, and therefore eliminates glitches that are triggered by incorrect configuration of the network options. However, this also means network information including Wi-Fi networks and passwords, cellular settings, as well as VPN and APN settings you’ve previously used will also be erased.
- Restore your iPhone through iTunes.
If the problem can’t be helped by any of the prior solutions, then your next option is to restore your device through iTunes. You will need a computer with the latest version of iTunes installed, in order to get this done. Once everything is all set, follow these steps:
- Open iTunes on your computer.
- Connect your iPhone to the computer using the USB cable that comes with the phone.
- If prompted, enter the passcode for your device or Trust This Computer, and then follow the onscreen instructions to complete the process.
- If you see multiple devices detected in iTunes, select your iPhone from the list to continue.
- Click Restore device in the Summary panel of iTunes.
- Click Restore again to confirm action.
- Wait for iTunes to erase your iPhone and complete the restore process.
Your iPhone will restart after it’s restored to factory settings. After the restart, you can set your device as new or restore from a backup.
Note: If you opt to restore from a backup, you will need to access your iCloud account to restore from an iCloud backup.
And if all else failed to fix the problem and the error persists, this time you should contact your carrier or Apple Support to escalate the issue. Reporting post-update issues will let Apple know and assess the update’s downsides and therefore, likely consider rolling out another software patch that will fix them promptly.
To save time, just tell them that you’ve already done any possible means to resolve the problem by yourself but to no avail.
Engage with us
We offer free support to those who are facing issues with their iOS devices. If you need our help dealing with other problems on your Apple handset like the iPhone 6s and other iPhone variants, simply head on to our Troubleshooting Page and then fill up this form with all required information. We would appreciate if you could give us more details of the problem such as error prompts, codes, and warning messages, as they will help us diagnose the issue accordingly and then get back to you with the most accurate solution and efficient recommendations.