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How To Fix Common iPhone 6 Problems [Part 10]

Welcome to the 10th part in our series of troubleshooting articles dedicated to the Apple iPhone 6. This latest model of Apple is one of the reasons why several Android users have switched to iOS thanks to its 4.7 inch display. If that’s not enough then there’s also the iPhone 6 Plus with a 5.5 inch display.

iphone 6

This model was released running on iOS 8 but recent updates made by the company has brought this up to iOS 8.3. Although the hardware and software are pretty amazing there are instances when issues pop-up. This is where we come in as we provide out readers solutions to any issue they may be facing with their device.

If you own an iPhone 6 or any other iPhone model for that matter then feel free to send us an email at [email protected] regarding any issues you are facing with your phone. We will be more than happy to help you with that. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given to you.

iPhone 6 Backlight Does Not Turn Off

Problem: Hey I bought my iPhone 6 a few months back I want to ask you a query I have. When my phone is locked and supposedly I get a call or a msg and after a few seconds the backlight usually goes off. But it’s been quite often that the backlight does not turn off and I have to reset my phone. It stays fine for a few days but after which the same problem erupts. Kindly help.

Solution: This issue has been around for quite some time now. The most common fix is to simply restart the phone. In your case however even after performing a reset the problem comes back after a few days. This is an indication that there may be some software problems.

Your next option is to back up your phone data then restore your phone and set it up as a new device.

Before restoring your phone make sure to check the following below

  • Make sure you’re using the latest version of iTunes.
  • Use iTunes to back up your device. Transfer and sync any additional content to your computer.
  • Turn off Find My iPhone in Settings > iCloud on your device to disable Activation Lock.

To restore your phone

  • Connect your iOS device to your computer using the cable that came with it.
  • Select your iPhone when it appears in iTunes. In the Summary panel, click Restore.
  • Click Restore again to confirm that you want to restore your device to factory settings and delete all data and content. iTunes will download the iOS software file and restore your iOS device.
  • After your iOS device is restored to factory settings, it will restart. Once it does, you’ll see the “Slide to set up” welcome screen. Follow the steps in the iOS Setup Assistant. You can set up your device as new.

iPhone 6 Call Issue

Problem: Hello, I’ve just started having troubles with my iphone 6. I make numerous conference calls using my speakerphone everyday. My phone just started doing these weird things. When I am on a call and I receive a text it disconnects the speakerphone and interrupts the call. It also disengages the screen until I reset it. This is killing my business. Any advise would be super. I don’t have blue tooth on. I just bought the phone maybe 4-5 weeks ago and its been working fine. Thanks.

Solution: This issue is usually software related. Try to check first if your phone is running on the latest software. If it isn’t then update it first.

If the problem still occurs then do a restart

  • Press and hold the Sleep/Wake button until the red slider appears.
  • Drag the slider to turn your device completely off.
  • After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.

If restarting your phone fails to resolve the issue then do a reset

  • Press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.

If the issue still remains then you should backup your phone data and restore your phone then set it up as a new device.

Before restoring your phone make sure to check the following below

  • Make sure you’re using the latest version of iTunes.
  • Use iTunes to back up your device. Transfer and sync any additional content to your computer.
  • Turn off Find My iPhone in Settings > iCloud on your device to disable Activation Lock.

To restore your phone

  • Connect your iOS device to your computer using the cable that came with it.
  • Select your iPhone when it appears in iTunes. In the Summary panel, click Restore.
  • Click Restore again to confirm that you want to restore your device to factory settings and delete all data and content. iTunes will download the iOS software file and restore your iOS device.
  • After your iOS device is restored to factory settings, it will restart. Once it does, you’ll see the “Slide to set up” welcome screen. Follow the steps in the iOS Setup Assistant. You can set up your device as new.

iPhone 6 No Service After Installing Latest Update

Problem: Hi my daughter has bought an iPhone 6. She installed the latest update and now she has no service. Is there a fix for this?

Solution: Try checking again if there is a new software update available for the phone. If the phone is running on iOS 8.02 and above then perform the following troubleshooting steps listed below.

  • Check your coverage area to make sure you’re in an area with cellular network coverage.
  • Make sure cellular data is on in Settings > Cellular.
  • Restart your iPhone
  • Check for a Carrier Settings Update. ( Settings > General > About)
  • Remove the SIM card then reinsert it. If the SIM card is damaged, worn, or bent, or doesn’t fit in the SIM tray, contact your carrier.
  • Try another location. If possible, see if other devices are able to connect to your carrier’s network in that location.
  • Contact your carrier and verify that the account is active. You should also inquire if there are any outages in the area.

iPhone 6 No Service After iOS 8.3 Update

Problem: I just performed the iOS 8.3 update this morning on my iPhone 6 before work and it appeared to install fine while I was still in WiFi range. Now that I’m out of WiFi range the top left corner of the screen just says, “Searching…”

I’ve tried:

  • -turning it off and back on
  • -holding down the power button and circular button at the same time until it restarts
  • -toggling the data on and off in settings
  • -turning on airplane mode for 30+ seconds and then turning airplane mode off
  • -using an implement to pop the SIM card out and back in while the phone is on, off, etc.

Nothing is working and I am reluctant to do a factory reset. This same thing happened when I did the 8.2 update, but taking out the SIM fixed the issue that time. No such luck today. Any advice?

Solution: Your final option is to really perform a factory reset then setup your phone as a new device. Make sure to back up your data before proceeding.

Before restoring your phone make sure to check the following below

  • Make sure you’re using the latest version of iTunes.
  • Use iTunes to back up your device. Transfer and sync any additional content to your computer.
  • Turn off Find My iPhone in Settings > iCloud on your device to disable Activation Lock.

To restore your phone

  • Connect your iOS device to your computer using the cable that came with it.
  • Select your iPhone when it appears in iTunes. In the Summary panel, click Restore.
  • Click Restore again to confirm that you want to restore your device to factory settings and delete all data and content. iTunes will download the iOS software file and restore your iOS device.
  • After your iOS device is restored to factory settings, it will restart. Once it does, you’ll see the “Slide to set up” welcome screen. Follow the steps in the iOS Setup Assistant. You can set up your device as new.

If the problem persists then you should bring your phone to the nearest Apple Store as this may already be a hardware related problem.

iPhone 6 Will Not Download iOS 8.3

 

Problem: I am trying to download ios 8.3 on iphone 6. It is connected to wifi. When I tap on Software Update & download,then tap OK, my phone then returns to home screen. I am connected to wifi network

Solution: Try performing the upgrade using iTunes. Make sure you have the latest version of iTunes installed in your computer when doing the upgrade.

iPhone 6 Error 14 When Restoring Software

Problem: my iphone 6 has currently been in a locked state for a day now everytime i restore from itunes the download gets corrupted and shows the message (the software for _iphone_ was corrupted) i tried manually installing but get error 14.

Solution: An error 14 is caused by a USB related issue. The USB connection between your phone and computer is interrupted which results in a failure to restore your phone software.

Perform the following troubleshooting steps listed below to resolve the issue.

  • Use the USB cable that came with your device, or a different Apple USB cable.
  • Plug your cable into a different USB port directly on your computer. Don’t plug it into your keyboard.
  • Try a different computer.

If this issue is caused by a security software in your computer then perform the steps listed below.

  • Make sure that the date, time, and time zone are set correctly on your computer.
  • Log in to an administrative user account, not a guest account.
  • Make sure that you have the latest version of iTunes.
  • Update OS X or Windows.
  • Update your security software.
  • Temporarily remove your security software to isolate an issue

If this is a USB connection related issue then perform the following steps listed below.

  • See if the cable connection at the device or computer has come loose or unplugged.
  • Unplug the cable you’re using to connect your iOS device from the USB port on your computer, and then reconnect it. Then unplug it from your iOS device, and reconnect it.
  • Remove any third-party battery packs or cases from the device and ensure that the USB cable is connected directly to the port on the device.
  • If the USB cable is connected to a keyboard, display or USB hub, try plugging it directly into a USB port on the computer instead.
  • Close any virtualization apps (such as Parallels or VMWare).
  • Restart your computer.
  • Restart your iPhone
  • Check for software updates. You can download the latest version of iTunes from Apple.
  • Disconnect other USB devices from your computer, except for your keyboard and mouse. Then, reconnect your iOS device. If the issue is resolved, reconnect the other USB devices one at a time. Make sure your iOS device is still recognized by the computer after adding back each device.

iPhone 6 Error 4013 When Restoring Using iTunes

Problem: i keep on getting “error 4013” when i try to restore my iphone on itunes. i tried troubleshooting it but its still not working.. any suggestions?

Solution: This error usually occurs when the phone unexpectedly disconnects during the restore process. This may also be caused by iTunes not able to switch your phone to its restore state.

To resolve this issue perform the steps listed below.

  • Install the latest version of iTunes.
  • Restart your computer.
  • Make sure your computer is up to date. If an update requires a restart, check for updates again after you restart.
  • Restore using another USB cable.
  • Restore your device on another computer.

Engage with us

If you have any concerns regarding your iPhone feel free to email us at [email protected]. We will provide you with free technical support regarding the issue you are facing with your device. Just make sure to provide as much detail as possible so that we can make an accurate diagnosis.