Welcome to our second installment in our series of troubleshooting articles dedicated to the iPhone 5C. Ever since we published the first part in this series we have been receiving several emails from our readers seeking answers to the questions and issues they have regarding their device. We here at StudentNews are more than happy to provide free assistance to our readers by providing the best possible answer and solution.
If you have any concerns regarding your iPhone 5C or any other iPhone model for that matter feel free to email us at [email protected]. We will do our best to answer your email and feature it in our future posts. Just make sure to be as detailed as possible when describing the problem so that we can come up with an accurate solution.
iPhone 5c Microphone Issues
Problem: I’ve been having issues with the microphone on my iPhone 5c however it seems to only affect me when using Siri, using the speech to text feature (in iMessage for example) or recording video using the front facing camera. It works fine if I use the in line mic on the earphones, but that’s rather inconvenient. Making calls also works fine as well, I’m not sure whether this is a software issue or a hardware issue, for the record I am running iOS 7.1.2 . Is there an easy way to solve this problem?
Solution: The first thing that needs to be done is to setup your phone as a new device to rule out any software related issues. Before doing so make sure to backup all of your important data first so that it can easily be restored later.
The easiest and fastest way to back up your data is by connecting your phone via USB to a computer with the latest iTunes software installed.
- Open iTunes.
- Connect the iOS device to your computer using the included USB cable.
- Click the Devices button in the upper-right corner. (If you’re viewing the iTunes Store, click the Library button in the upper-right corner. The Devices button will appear.) Some tabs may not appear if you don’t have corresponding content in your library. For example, if you don’t have any podcasts in your library, the corresponding Podcasts tab won’t appear.
- Configure the different content types in each tab. For example, movies under the Movies tab.
- To sync, click Apply in the lower-right corner of the screen.
After this you are now ready to setup your phone as a new device. Turn off iMessage first by going to Settings > Messages > iMessage. To erase all content on your device tap Settings > General > Reset > Erase All Content and Settings. Once you have setup your phone as a new device try to check if you are still having a microphone issue when using Siri or the text to speech feature. If the issue is gone then sync one type of data first to your device then check on the issue again. Repeat this procedure for all data types.
If after setting up your phone as a new device the issue still persists then this could probably be a hardware issue in which case you will have to contact Apple Support.
iPhone 5c Clock Issue
Problem: When i lock my iphone 5c, the clock stops working, so if i lock my phone for 2 hours my clock falls 2 hours behind, i have tried reseting the phone, changing clock settings and everything i found on the internett. What can i do?
Solution: If your clock is unresponsive you may need to force close it then restart your phone.
To force close an app
- Double-click the Home button.
- Swipe left or right until you have located the app you wish to close.
- Swipe the app’s preview up to close it.
Once you have closed the clock app it’s time to restart your phone.
- Press and hold the Sleep/Wake button on the top of your device until the red slider appears. Then drag the slider to turn your device completely off.
- After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
Once your device has fully booted try checking on the issue again if it still occurs. If the clock still falls behind schedule then try placing a SIM from another network in your device to rule out any network related issues that may be causing your clock to have problems synchronizing.
iPhone 5c Screen Doesn’t Work
Problem: what could it be if my iphone 5c screen doesn’t work? i changed the display for a new apple one. but it still doesn’t work, the screen is all black but you can see how the colour goes a little bit less dark when you press home bottom and when i lock it goes completely black again. what should i do? Is the display what doesn’t work again or is something else? the display was working perfect before was broke but was working perfect and then just turns black and when i connected to the charger i could hear how it was doing false contact. like it was charging but then it was desconected but with this new display everything works perfect actually i can hear Siri but the screen is out. what can i do? is really the display what doesn’t work again? could it be something else going wrong inside the iphone?
Solution: It appears that this is already a hardware related issue. In this case the best option is to bring your device to an authorized service center and have it checked. There might be an underlying cause to this issue aside from the display.
iPhone 5c Battery Does Not Last Long
Problem: I have the iPhone 5C. I upgraded from the 3GS, you read that correctly, last year when the 5C was released. I’ve been very happy with it. Big improvement from the 3GS of course. One thing though, recently I’ve noticed that the battery is not lasting very long. For example, I leave my house to work with a 100% charged battery. In an eight hour shift I will run out of battery unless I have my charger on hand to recharge it. This is just from texting, browsing the web, a couple of tweets, and reading news articles on CNN app. Not much video or music streaming, if any at all. My one year warranty expires at the end of September. Should I just buy a new battery and replace it myself, or go to the apple store about this problem? Does the one year warranty even cover a battery replacement?
Solution: If you are coming from an iPhone 3GS you will definitely notice the change in battery life. The iPhone 5C comes with a much more powerful hardware which means that it will also need a higher amount of power. Although it comes with an improved bigger battery this still isn’t enough when you are using your phone most of the time. If you are used to running several services with your 3GS such as GPS, Wi-Fi, or Bluetooth without any regard for battery life then you might want to rethink the way you use your iPhone 5C. Listed below are some of the battery saving tips that you can do.
- Set Auto-Lock interval so that your phone will turn off more quickly after a period of inactivity.
- Turn of Wi-Fi, GPS, Mobile Data, Bluetooth when not needed
- Turn off LTE if it is not available in your area
- Turn off Location services for the following System System services: Diagnostics & Usage, Setting Time Zone, Location Based iAds (Settings > Privacy > Location Services > System Services).
- Go to to Settings > Notification Center > scrolling down to the Today View and turning off whatever you don’t need.
- Keep your phone out of the sun
- If you are in an area with no coverage then turn on Airplane Mode
- Turn off dynamic wallpapers if you have them enabled
- Review the list of apps that are using Background App Refresh (Settings > General > Background App Refresh)
- Disable motion effects by going to Settings > General > Accessibility > Reduce Motion
If you like to replace your battery you can do so by going to the Apple Store and have it replaced. Since it will be new it will provide you with a much longer usage time compared to your old battery.
iPhone 5c Does Not Turn On
Problem: need some help please. I have a 6 month old iphone 5c, recently it was dropped but was still functioning fine for a few days until i had a green screen with lines and it went off. Since then it isnt charging , tried to connect to itunes but itunes doenst pick it up when plugged in. Tried holding the home and lock button to reset this also doesnt work. since this the phone has had a replacement screen and a new lightning port but this hasn’t fix the problem. There still isn’t any power going into the phone. tried different chargers and no joy. the phone isnt water damaged.
Solution: This could be a battery problem. Try bringing your device to the nearest Apple Store or an authorized service center and have your battery checked. If it isn’t the battery then there must be an issue with the hardware of your device. In any case, this needs to be checked by a technician.
iPhone 5c Wi-Fi Switch Greyed Out
Problem: I can’t connect to any wifi as the switch to turn wifi on is greyed out! I have tried restarting my phone, resetting it and resetting back to factory setting. What ever I do every time I go into settings > wifi the switch is turned off! I am currently using 7.1.2. Someone please tell me how to fix it!
Solution: This could be a hardware issue already however let’s first check and see if we can resolve this by following the steps below.
- Restart your iOS device.
- Make sure that airplane mode is off by tapping Settings > Airplane Mode.
- Reset the network settings by tapping Settings > General > Reset > Reset Network Settings.
- This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
- Make sure that your device is using the latest software. To do so, connect your device to your computer and check for updates in iTunes.
If it still does not work then contact Apple Support.
iPhone 5C GSM Only Setting
Problem: I can’t seem to find the appropriate setting anywhere. I’d like to set to GSM only because it’s pretty much the only network coverage I get when I go on holiday and I don’t want my phone wasting battery switching between GSM and WCDMA networks.
Solution: Unlike most Android devices where users can set their mobile network preference (GSM Only, WCDMA Only, GSM/WCDMA Auto Mode) this option isn’t available for the iPhone 5C. What you can do is turn off your cellular data or turn off LTE but you can’t switch between 3G to 2G and vice versa.
iPhone 5C Won’t Charge With Apple Brand Cable
Problem: Replaced cable with another Apple cable and power cycled my phone…still, it won’t charge (the lightning bolt appears, but battery power does not increase…The error message that appears is .”this cable is not certified and may not work reliably with this iPhone”
Solution: This could just be an issue with dirt present in the connector of the cable or the charging port of your phone. Try cleaning it first. Since you have already power cycled your phone you could also try doing a reset. You can do this by going to Settings > General > Reset > Reset All Settings. You won’t lose your data but it’s always good to have it backed up.
iPhone 5C Creaking Sound
Problem: When I push on the screen towards the top I hear a weird creaky sound. I can repeatedly make it if I choose to. I am wondering if this is common in the 5c? I just got mine. Or should i go to apple and have them swap it out.
Solution: Several owners of this model have also been complaining about this creaking sound when they hold their phone in a certain way. If it’s bothering you then you can get a case for your phone or have it checked at the Apple Store. You can have it fixed or replaced.
Engage with us
If you have any concerns regarding your iPhone feel free to email us at [email protected] . We will provide you with free technical support regarding the issue you are facing with your device. Just make sure to provide as much detail as possible so that we can make an accurate diagnosis.