Device issues involving rogue apps are typically attributed to software errors and usually occur on individual application. Problems that are isolated to an app are easier to resolve than those that affect several apps and features. Tackled in this context is one of the widespread problems that were isolated to the Facebook app on the new iPad Air slate. Read on to learn what to do if Facebook doesn’t load properly or is not working on your new iPad.
Apparently, what you’re dealing with is a software-related issue and therefore possible to solve on your end. All you need to do is to try some tweaks that will rule out common factors or underlying causes.
For those who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our iPad issues questionnaire.
Facebook doesn’t load properly on iPad Air 2019
Before you begin troubleshooting, check and make sure that your iPad Air has stable Internet access. Note that Facebook is an online application and therefore it only works when your device is connected to the Internet. You can open a browser app to navigate through different websites and see if the sites are loading as intended. If they’re unable to load, then you will have to deal with Internet problems first. Otherwise, proceed with these troubleshooting methods.
First solution: Quit then restart Facebook.
If this is the first time you’re having trouble loading up Facebook app on your iPad Air, then it could be that the app is glitching and needs a restart. This is usually the case if you’ve opened the app before and left it suspended for long. To fix the problem, quit the app from running in the background with these steps:
- From the Home screen, swipe your finger upward and then pause in the middle.
- Swipe either left or right and look for the Facebook app card or preview.
- Once you found the app’s preview, swipe it up to close it.
- Do the same to close other background apps. Doing so will help refresh and free up your iPad’s memory space.
After ending Facebook and clearing out other background apps, go back to the Home screen and retry loading Facebook to see if it’s working already. If the app is still not loading, you’ve got to try other methods.
Second solution: Reboot your iPad Air (soft reset).
A device restart is often used as initial solutions to random software errors and minor app glitches on iOS devices. Thus, you can consider it among the next option if the previous method doesn’t solve the problem. Aside from rectifying minor system errors, performing a soft reset is also a way to refresh your iPad’s internal memory by dumping junk files that are stored among other caches. This does not affect any saved information on your device so you can expect your files to remain intact after the restart. If you haven’t already, then follow these steps to reboot or soft reset your iPad Air:
- Press and hold the Top or Side button until the Power Off slider shows up.
- Drag the slider to turn your iPad completely off.
- After about 30 seconds, press and hold the Top or Side button again and then release when the Apple logo appears.
Wait for your iPad to finish rebooting and once it’s done, get to the Home screen and retry loading Facebook app.
Third solution: Update Facebook to the latest version available.
Apps also require updates to keep them optimized and stable. Built-in iOS apps usually receive updates from every iOS version released by Apple periodically. Third-party or downloaded apps on the other hand receive separate updates from their respective developers. Depending on how you configure your device, app updates can be installed automatically or manually. If you haven’t set your Facebook app to auto-install updates, then there might be some critical updates for the app that you’ve missed to install and thereby results to the application becoming unstable or glitchy. This is when manual app update installation is necessary. Here’s how it’s done:
- Open the App Store.
- From the App Store main screen, scroll down to the bottom section.
- Then tap on the Updates tab to open a new screen containing a list of apps with pending updates.
- Find Facebook on that list then tap the Update button next to it to trigger update installation.
- If multiple updates are available, you can tap the Update All button instead. Doing so will install all app updates simultaneously.
After updating your apps, particularly Facebook, restart your iPad Air to make sure that all new app changes are properly implemented. Then retry loading the Facebook app to see if it’s now able to load and work as intended.
Fourth solution: Reinstall Facebook on your iPad Air.
The app might have been totally corrupted and so it’s no longer working unless reinstalled. Reinstalling an application on the iPad Air is also a way of clearing the app’s cache and temporary data. Here’s how to get this done:
- From your Home screen, scroll to and find the Facebook app icon.
- Once you found it, touch and hold on its icon for a few seconds until the icons wiggle.
- Then tap on the X at the top-left side of the Facebook app.
- If prompted, tap Delete twice to confirm that you want to delete Facebook app from your iPad.
- Tap on an empty spot of the screen to stop the app icons from wiggling and return to their normal state.
Then give your iPad another restart/soft reset to refresh its memory. As soon as it boots up, head to the App Store then download and install Facebook app on your iPad again. Be sure to select the latest version of the app for your device.
Fifth solution: Reset network settings on your iPad Air.
Reinstalling the application often solves the problem if in-app glitches are to blame. But if that’s not what you get after reinstalling Facebook app on your iPad Air, then you are likely dealing with something more complex. It’s possible that your network system is not working well and eventually caused certain online apps to suddenly become erratic. To rule this out, performing a network settings reset on your iPad Air can help. This reset will erase your current network settings including Wi-Fi and Bluetooth connections, APN settings and other relevant information along with network errors that caused Facebook app to stop working. If you wish and all set to try it, then here’s what you should do then:
- From your Home screen, tap on Settings.
- Tap General.
- Scroll down then tap on Reset.
- Select the option to Reset network settings.
- If prompted, enter your passcode to continue.
- Then tap the option to confirm network settings reset.
The phone will then start resetting network settings and then restarts automatically when done. After it reboots, reconnect to your iPad to Wi-Fi and once it’s back online, attempt to open the Facebook app.
Is Facebook still not loading on your iPad Air?
Care to check if Facebook is accessible. While it seldom occurs to Facebook to experience downtimes, they can actually happen. To check, try to open a browser then access the Facebook website. If the website is currently down or inaccessible, then the Facebook app is likewise unavailable on your iPad.
Or it could be that you’re dealing with a major error on Facebook that requires more advanced troubleshooting procedures. Since you’ve already done the basics but to no avail, you can escalate the problem to the Facebook support team or visit Facebook Help Center for further recommendations and other possible solutions.
If Facebook was still working fine but suddenly stopped working after updating your iPad Air software to the latest iOS version, then that’s more likely an update bug that needs a dedicated fix patch. In that case, you can report the issue to Apple Support so they can make further assessments on their end. Should this be proven to be an iOS bug and a lot of users are affected, then that must be a call for Apple to roll out a follow-up fix patch.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!