Skype is one of today’s most popular instant messaging apps for personal and business purposes. With the Skype app, you can make free video and voice calls, share files and instant messages with anyone you know on Skype. Skype utilizes Voice Over Internet Protocol (VoIP), a technology that allows people to make and receive phone calls over the Internet.
Thus, fast and stable Internet connection is the key requisite to using Skype on your computer or mobile device. For as long as your device is connected, you can start making video calls through the Skype app anytime and anywhere you want. But just like other Internet-based applications, Skype app is also susceptible to random flaws, usually due to network-related errors and server downtimes. Such are inevitable occurrences, thus you will just know when something is wrong if Skype is not working as expected.
Highlighted below are a few helpful workarounds that can be used to troubleshoot random issues with Skype app on an iPad Pro. Feel free to refer to this walkthrough whenever you need some help fixing Skype that won’t load on your iPad Pro. Keep reading for more detailed solutions.
What prevents Skype from loading on your iPad Pro
Determining the possible causes will help you get started when troubleshooting software-related problems in mobile devices. In this case, network connectivity issues, in-app errors, and software-related issues on the iPad Pro are among the main factors to consider looking into.
The following methods will rule out common factors from Internet connection errors to in-app glitches and software inconsistencies. After applying each method, try launching Skype on your iPad to determine whether or not the problem is solved. Continue to the next applicable solutions if necessary.
1st solution: Quit then restart Skype app on your iPad Pro
Apps will sometimes become unstable when triggered by any of the aforementioned factors. Oftentimes, the transpiring issue is just minor and therefore can easily be addressed by ending the application and then restarting it. If you’ve opened Skype on your iPad Pro before, chances are that it’s still suspended among other background apps. In this case, you will need to end it with these steps:
- Swipe up from the bottom of the Home screen and then pause slightly in the middle of the screen.
- Then swipe right or left to navigate through the app previews.
- Swipe up on the Skype app card/preview to close it.
Also clear any other suspended/background apps to prevent any of them from causing conflict with Skype. Just follow the same steps to end other background apps on your iPad Pro.
2nd solution: Restart your iPad Pro (soft reset)
If clearing all background apps and restarting Skype doesn’t solve the problem, then try performing a soft reset on your iPad Pro. Doing so will help clear out random system errors that might have caused conflict to Skype and stopped the application from working. Performing a soft reset does not affect any saved information so you don’t need to create backups beforehand. For starters, here’s how a soft reset is done on an iPad Pro (2018) device:
- Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
- Release the buttons when the Slide to Power Off command appears and then drag the power off slider to the right.
- After 30 seconds, press and hold the Power/Side button again until the iPad reboots.
A soft reset in mobile devices can help solve various problems inflicted by minor system errors and glitches. It also helps refresh the operating system and clears caches from the phone memory.
3rd solution: Turn off restrictions on your iPad Pro
Another possible reason as to why an app won’t be able to load is due to enabled restrictions. Like other iOS devices, your iPad Pro also has restrictions feature that is used to limit access to certain apps and services. When this feature is enabled for your apps, chances are that the Skype app is restricted and therefore unable to execute or work as intended. To adjust this setting, you may refer to these steps:
- Tap Settings from your Home screen.
- Then, tap Screen Time.
- Select Content & Privacy Restrictions.
Follow the onscreen instructions to disable or turn off restrictions for Skype app on your iPad Pro.
4th solution: Install app updates on your iPad Pro
Installing updates can also help solve problems attributed to system errors and glitching apps. If your iPad has access to the Internet, then try to check for any pending app updates, particularly for Skype. These updates also contain fix patches that will help address bug-inflicted symptoms on the app. Here’s what you should do then:
- From the Home screen, tap App Store.
- From the App Store main screen, scroll down to the bottom and then tap on the Updates tab. Wait for a few seconds to view the list of all apps with pending updates.
- Tap the Update button next to Skype to install pending update for the application.
- If multiple app updates are available, then you can just tap on the Update All button on the top-right of the screen to install all app updates simultaneously.
After installing app updates, restart the phone to ensure all new changes are properly implemented. Doing so will likewise refresh all recently updated applications.
Installing the latest iOS update for your iPad Pro can also help solve problems that are tied to system bugs.
- To check if your iPad Pro system is up-to-date, go to Settings-> General-> About or Settings-> General-> Software Update menu, to view new updates available for your device.
If a new system update is available, back up your files then follow the onscreen prompts to update your iPad Pro.
5th solution: Uninstall then reinstall Skype app on your iPad Pro
For major in-app errors that could not be remedied by the initial procedures, reinstalling the application can be considered among the ultimate solutions. In iOS devices, reinstalling the app will help clear out corrupted data that might have ruined the app and halted it from loading. To get started, you will need to uninstall or delete the faulty Skype app from your device. Here’s how it’s done:
- Tap Settings from the Home screen.
- Select General.
- Tap iPad Storage.
- Find and select Skype app.
- Then tap the option to Delete or Uninstall the app.
A shorter and faster way to delete apps from your iPad Pro is through the Home screen icons. Here’s how it’s done:
- From the Home screen, lightly touch and hold the Skype app icon until it jiggles. Do not press too firmly to avoid opening the Quick Actions menu.
- Then tap on the X at the upper-left corner of the app you want to delete.
- Tap Delete when prompted to confirm action.
- After deleting the app, go back to the Home screen then restart your iPad Pro to clear its memory cache.
Wait for your iPad to boot up and then proceed with these steps to reinstall Skype app:
- Open the App Store.
- Search for Skype app.
- Tap the Cloud-like icon to download the app.
- If prompted, enter your Apple ID password.
- Then follow the rest of the onscreen instructions to finish installing Skype on your iPad Pro.
After successfully installing the application, restart the iPad to refresh its system and internal memory. Then trigger the recently installed Skype app and see if it’s able to load now.
6th solution: Turn Wi-Fi off and on again
The previous methods should be able to address app-related issues but if the problem continues and Skype still won’t load on your iPad Pro, ruling out software-related errors on the device system should be considered among the next options. Among other factors that could hinder online apps from working are network problems. Your device may be experiencing random Internet connectivity issues and thereby caused online apps like Skype to become unstable. Should this be just a minor problem, refreshing your iPad Pro’s Wi-Fi connection will likely fix it.
To refresh your Wi-Fi internet connection, go to your iPad Settings-> Wi-Fi menu, then toggle the switch to turn Wi-Fi OFF. A few seconds later, toggle the switch again to turn Wi-Fi back ON.
Another way to refresh your iPad Pro’s wireless radios, particularly Wi-Fi internet is using the Airplane mode trick. Here’s how it works:
- Go to Settings-> Airplane Mode menu.
- Toggle the Airplane mode switch to turn the feature ON. Doing so turns off all wireless features and functions of your iPad Pro.
- Restart/soft reset your iPad Pro while Airplane mode is enabled.
- When the iPad reboots, head back to Settings-> Airplane mode menu then toggle the switch to turn Airplane Mode OFF again. Wireless radios and relevant functions are likewise reactivated on your device.
This method has been proven to offer positive outcomes when dealing with random problems affecting Wi-Fi features among iPhones and iPads. It’s like giving a quick restart to wireless features and services on your device. Random errors and Wi-Fi glitches are likewise dealt with by performing this tweak.
7th solution: Reset network settings on your iPad Pro
Another ultimate solution to network-related problems in iOS devices is a network settings reset. Performing this reset is often needed when dealing with recurring problems on network-related apps and services, particularly those that are associated with incorrect server settings and options. This reset will also erase all your current network configurations including Wi-Fi networks, Bluetooth connections, and other relevant information. Should you wish to continue, just refer to these steps:
- From your Home screen, tap on Settings.
- Select General.
- Scroll down to and then tap on Reset.
- Select the option to Reset network settings.
- If prompted, enter your passcode then follow the onscreen instructions to confirm network settings reset.
After the reset, your device will restart automatically and then loads the default network options. To use online apps and services, you need to enable Wi-Fi first and reconnect to your Wi-Fi network.
8th solution: Reset all settings on your iPad Pro
If the previous reset doesn’t solve the problem, then you can try resetting all settings on your iPad Pro. This is often needed if adverse symptoms instigated after making changes to your device settings or installing new updates. Here’s how it’s done:
- From your Home screen, tap on Settings.
- Select General.
- Scroll down to and then tap on Reset.
- Select the option to Reset all settings.
- If prompted, enter your passcode then follow the onscreen instructions to all settings reset.
When the reset is finished, all your customized settings are deleted and the default options are restored. Device issues including application errors that are attributed to incorrect settings are likewise resolved afterwards.
Still couldn’t get Skype to load on your iPad Pro
If none of the aforementioned solutions worked, it is possible that the Skype server is currently down or having some temporary issues and thus, pertinent services are also unstable or unavailable. This is often the case if Skype is not working on all your devices. If you’ve got other devices like a computer or iPhone that have Skype app installed, then try running the app. If Skype doesn’t load on your other devices too, then this could be a problem with the Skype server itself and not on your iPad Pro.
To check if there are any issues that are currently affecting Skype, visit the Skype support page then click the Skype Status link at the bottom part of the page. To seek more help from Skype Support team, click on the Contact Us link on the same page instead. Then follow the rest of the onscreen prompts to get in touch with a Skype support agent.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!