How to fix iPhone XS that keeps crashing after iOS 13 update, randomly shutdown [Troubleshooting Guide] 

A crashing or shutting down issue is usually adamant after major iOS update like iOS 13. Flagship smartphones like iPhone XS is not exempted with this problem. This is usually caused by glitches inflicted with the new software upgrade. In this article, I’ll provide you with some basic troubleshooting steps that could help in fixing the problem. Read on and find out how to resolve an iPhone XS that keeps crashing or shutting down randomly after iOS 13 update. 

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Troubleshooting an iPhone XS that keeps crashing after iOS 13 update

The following procedures will help eliminate software-related factors that trigger your iPhone crash more often after the iOS 13 update. Any of these procedures should help rectify the issue for as long as hardware damage isn’t present on the device.


First solution: Force restart to fix your iPhone XS that keeps crashing after iOS 13 update. 

Post update issues like crashing or shutting down randomly may be caused by a malfunctioning system. Major iOS updates provides a holistic system upgrade through new features and functions. However, it is inevitable that these updates may be faulty, causing some apps to go rogue and could affect the phone’s performance. Performing a force restart not only refreshes your phone’s system but could also expedite the application of changes and enhance your phone’s performance by removing dump cache and erratic apps. Here’s how it’s done: 

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly. 
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.

Should your iPhone XS be successful in executing a force restart, use it as normal to check if it still crashes or shuts down randomly

Second solution: Free up some space on your iPhone XS. 

You might wonder why this step is part of the solution. As odd as it may seem, but rogue apps, together with malware and buggy updates greatly affects your phone’s performance and one way to clear them is to check and manage the internal memory of your phone. Simply follow these steps:

  1. Access Settings from the Home screen. 
  2. Select on General
  3. Tap on iPhone Storage

Just check how much space storage is left. If needed, you may remove unused items such as unnecessary apps, photos, music and videos. These things may have been contaminated with bugs that ruins the operating system, causing your phone to crash or shuts down randomly

ALSO READ: How to fix an iPhone 7 that keeps lagging after iOS 13 update

Third solution: Perform an all settings reset on your iPhone XS. 

Settings override from major iOS updates like iOS 13 could yield to an invalid or incorrect setting on your device. This may cause relevant symptoms to occur since your phone’s overall performance depends on how settings are set. To rule this out, performing a reset all settings will wipe out all customized settings including those iOS overrides and revert them to the default values and options. There’s no need to worry about losing personal files as this process will not delete data from your phone’s internal system. If you wish to give this a shot, refer to the steps below: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Reset All Settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm all settings reset. 

Your phone will restart automatically once the reset process is completed. Once it boots up, check if the crashing issue has been rectified. 


Fourth solution: Factory reset (master reset) your iPhone XS. 

If the issue has been caused by a stubborn software error, you may need to opt-in for a stronger solution. Should the issue persist after performing the previous procedures, doing a factory reset might do the trick. This process eliminates software-inflicted errors that cannot be remedied by simple solutions. Just be reminded that this will delete all saved data on your device, so it is recommended to create backups via iTunes or iCloud before performing the steps. If you’ve created the backups, follow these steps to restore default factory settings on your iPhone XS: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Erase all contents and settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm all settings reset.

Once the master reset is completed, your phone will reboot automatically and then apply default configurations. To use your phone again, follow the initial setup process just like the first time you bought it. 

You can also use iTunes to manually erase your device and then install the latest iOS version available on a computer. Just be sure to use the latest version of iTunes app if you wish to go for this method.

ALSO READ: How to fix an iPhone XR that is overheating in iOS 13

Fifth solution: Restore your iPhone XS via recovery mode in iTunes. 

Major iOS flaw may have been the cause of the crashing issue if you’re unable to resolve it up to this point. In that case, you’ll need a more advanced solution to help you deal with a complex system error. Performing a recovery mode restore will help you recover previous backups that you’ve created prior updating to iOS 13. 

In order to carry out this process, you’ll need to prepare a Mac or Windows computer with the latest iTunes installed. Also ensure that your computer runs on the latest operating system that is compatible with your iPhone XS. If all requirements are met, connect your device to the computer using the Apple-supplied USB/lightning cable. Then allow iTunes to sync with your iPhone and backup files, if possible. Once the backup is secured, follow these steps to put your iPhone XS in recovery mode and then restore iOS in iTunes:

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly.
  3. Then press and hold the Power/Side button once prompted with Connect to iTunes screen. Do not release the button when Apple logo appears as you will need to enter recovery mode state.
  4. Once you enter the recovery mode, you’ll see either Update or Restore option.
  5. Select Restore if you want to reinstall and download iOS on your device without erasing data. 

Do not disconnect your phone and keep it connected until the entire restore process is finished.

Another alternative method that you can try is a DFU mode restore process. This should be your last solution to help you resolve the issue. It is a state where your iPhone is still able to communicate with iTunes without activating the bootloader. Here are the steps for your reference: 

  1. Connect your iPhone XS to the computer using the supplied USB/Lightning cable. Once connected, open iTunes on your computer. 
  2. Press and quickly release the Volume up button.
  3. Press and quickly release the Volume down button.
  4. Press and hold the Side/Power button until the screen goes black.
  5. After the screen turns black, press and hold the Volume down button while keep holding down the Power/Side button
  6. Wait for 5 seconds then release the Power/Side button but keep holding the Volume down button until your iPhone XS shows up in iTunes. 
  7. Release the Volume down button once you see your iPhone in iTunes then follow the rest of the on-screen instructions to start restoring your iPhone through iTunes.

To exit DFU mode, force restart your iPhone and disconnect it from the computer so you can use it again.

ALSO READ: How to fix an iPhone 6s that keeps lagging and freezing in iOS 13

Is your iPhone XS still crashing after the iOS 13 update?

What you’re dealing with could be due to a faulty hardware. If all else fails and you’re iPhone keeps crashing and it’s still shutting down randomly, you may need to bring it to the nearest Apple service center, and have it checked by their onsite technician. 

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