Apple iPhone XS Max Mail app won’t send email attachments

Smartphone fanatics usually think of owning a new high-end smartphone released by leading smartphone manufacturers. Aside from rendering contemporary designs, these devices also bring in lots of new features that would benefit every end-users. Among the essential features of a smartphone is its email processing tool. Smartphones typically have built-in apps to serve such purpose. In iOS devices, the stock Mail app is responsible for processing emails.

In every new iOS device released, the Mail app offers new and enhanced features that make iOS email processing even better. But just like any other pre-installed iOS apps, the Mail app can also experience some technical difficulties unexpectedly. The outlined solutions below are used to address an issue wherein the Mail app won’t send email attachments on your iPhone XS Max. Read further to learn what to do in case you’ll bump into the same email sending problem on the same iOS device.

What does Mail app won’t send email attachments?

You can insert file attachments, photos, videos and even drawings to your email using the Mail app. But there are some requisites to make this possible. When sending an email with file attachments, one should consider the file size. Email providers usually set file size limit and type of attachments that are allowed to send when using their email platform or service. Some email providers allow of up to 10MB for the attachment, and others may only allow 1-2MB. That said, verify and ensure that the file attachment you’re trying to send isn’t too big. You can try compressing the file first or send the attachment individually (if multiple files are to be attached) to your email.

Aside from the file size, system network issues, email service outages, invalid file types, incorrect settings, and intermittent internet connection can also be among other factors that could interfere with your phone’s email activities.

Troubleshooting iPhone XS Max that won’t send email attachments

Here are some things that you need to consider checking beforehand:

  1. Make sure to back up your iPhone with iTunes or iCloud as you might need to reset your device later on. Doing so will also back up your mail settings.
  2. Check your iPhone’s cellular-data or Wi-Fi connection, and make sure that your device has internet connection.
  3. Check for any on-going service outages with your email service provider; and check the allowable file size of their emails when sending attachments.
  4. Try to send an email with attachments from a different device. If it turns out successful, then you can proceed troubleshooting your iPhone device.

Here are some recommended procedures that can help resolve your iPhone XS Max Mail app problem on sending email attachment:

Solution #1: Soft Reset iPhone XS Max (restart)

Restarting your device is one of the first recommended troubleshooting methods that can potentially correct various issues such as unable to make and receive calls, crashing problems, freezing and the likes. Doing this step might as well rectify your email problem, especially if random app glitches or minor system errors are causing it. Here’s how it’s done:

  1. Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
  2. Release the buttons when the Slide to Power Off command appears and then drag the power off slider to the right.
  3. After 30 seconds, press and hold the Power/Side button again until the iPhone reboots.

After your iPhone restarts, open the Mail app and retry sending your email with the attachment. If your iPhone XS Mail won’t send email attachments, then move on to the next solution.

Solution #2: Refresh your iPhone’s Internet Connection.

Mail app is among the iOS applications that requires internet connection to function. Thus, having an intermittent internet connection can also cause for this email tool to act up. To clear out random Wi-Fi or Internet problems, refreshing the Internet connection on your iPhone XS Max can help. This can be done in various ways.

To refresh Wi-Fi internet connection through the Wi-Fi toggle, simply refer to these steps:

  1. From the Home screen, go to Settings app.
  2. Select Wi-Fi.
  3. Tap the Wi-Fi switch to turn it off.
  4. Wait for a few seconds, and then tap the Wi-Fi switch again to turn it on.

To refresh Wi-Fi internet connection through the Airplane mode toggle, follow these steps instead:

  1. Tap Settings from the Home screen.
  2. Select Airplane Mode.
  3. Toggle the Airplane Mode switch to turn the feature ON. Doing so disables wireless radios of your phone.
  4. While Airplane mode is turned ON, restart your iPhone.
  5. After the phone restarts, head back to Settings-> Airplane Mode menu.
  6. Then toggle the Airplane Mode switch to turn the feature OFF again and to re-enable wireless functions of the phone.

Reconnect to your Wi-Fi internet and once your iPhone is connected to the Internet, try sending another email with the attachment and check if it will go through. If the device still won’t send email attachments, then try the next solution.

Solution #3: Attempt to send the email again from your Outbox.

Whenever you get a message saying your email was not sent, this email will go directly to your Outbox folder. To resend the email, simply follow these steps:

  1. Select the Mail app from your Home screen.
  2. Tap Mailboxes, and then select Outbox.
  3. Select an email in your Outbox. Check and ensure that the recipient’s email address is correct.
  4. Then, tap Send.

When you are trying to send multiple attachments, try to send them one at a time. You can also compress the file if you think it has reached the allowable limit of the file size.

What to do if your iPhone XS Max is getting weak Wi-Fi signal, poor Wi-Fi reception [Troubleshooting Guide]

Solution #4: Check the Mail Settings on your iPhone XS MAX

Upon setting up an email account on your iPhone XS Max, correct account settings are implemented automatically on the phone for some email providers. If the problem started after installing some updates on the phone or customizing the phone settings, there’s a chance that these actions could have changed the account’s mail settings in some ways. To clear this out, check and configure your email account settings if needed. Here’s how to access this setting on your iPhone XS Max:

  1. Tap on Settings from your Home screen.
  2. Scroll down and select Accounts & Passwords.
  3. Select your email account.
  4. Tap the email address and check the incoming and outgoing mail servers.

Make sure that you are using the recommended settings for the email account. If you are not sure, you can get the correct information from your service provider. Or you can also use the Mail settings lookup tool.

  • To check, open the Mail Settings Lookup tool using a different device and compare the mail settings.  Edit the incoming and outgoing server settings when necessary, then tap Done.

Restart your iPhone after making necessary changes to your email account settings and then retry sending the email with attachment. If your iPhone XS Max still won’t send email attachments after doing all this, then maybe it’s an account issue. Try to see if you can fix it with the next solution.

Solution #5:  Remove email account and set it up again

Deleting the problematic email account can be regarded among the last options if none of the aforementioned solutions worked. This way you can set up the email account again from scratch. Here’s how to remove/delete an email account from your iPhone XS Max:

  1. Tap on Settings from your Home screen.
  2. Scroll down and select Accounts & Passwords.
  3. Select the email account that you want to remove.
  4. Tap Delete Account.
  5. Then, tap Delete from My iPhone.

If you’ve set up multiple email accounts, you might as well consider deleting them all to ensure that none of them is causing conflict to your default email. After deleting all email accounts, reboot your iPhone to clear its memory and refresh the system. Then set up your email account again. You can set it up automatically or manually. Should you opt for manual email account setup, be sure to get all the email account information ready. And that would include the server settings.

After you have successfully set up your email account again, create an email with an attachment and try sending it to your own email account. If you’re able to send and receive that email, then that denotes that the problem is solved. To confirm,

Solution #6: Reset all Settings

This option will reset all your network settings and personal preferences. Thus, all customized settings such as display, sound and others will be restored to default. However, your personal data will remain secured after the process.

  1. Tap on Settings from your Home screen.
  2. Tap General.
  3. Scroll down and select Reset.
  4. Tap Reset All Settings.
  5. Enter your device passcode, if prompted.
  6. Then, tap Reset All Settings to confirm.

Wait for a couple of minutes for the reset process to be completed. Whenever the device is already back on, connect to your Wi-Fi network, and then resend the email. If the mail app sill won’t send email attachments, then it’s time to reset your phone.

Solution #6: Erase your iPhone and restore its factory default settings.

The last possible solution you may consider opting to if nothing else works would be a factory reset. This will wipe everything from your phone system and then restores the factory default settings. Complex system errors that might have ruined the phone’s email system will be cleared out in the process as well as any associated symptoms. Should you wish to proceed, back up your important files to iCloud or iTunes beforehand. Then you can reset your iPhone XS to factory defaults with these steps:

  1. Tap on Settings from your Home screen.
  2. Tap General.
  3. Scroll down and select Reset.
  4. Tap Erase all content and settings.
  5. Enter your device passcode, if prompted.
  6. Then, tap Reset All Settings to confirm.

Your device will then instigate the factory reset and then restarts automatically when done. The entire process may take longer depending on the amount of data stored on your device. After the reset, you can proceed to the initial setup process and follow the onscreen instructions to set up your device as new. This will also allow you to set up email account from scratch.

Does your iPhone XS Max still won’t send email with attachments?

Contact your email service provider to escalate the problem and ask further assistance if none of the recommended procedures is able to solve the problem. There might be some advanced settings that need to be configured or modified so as to allow sending of email attachments on your account.

If the problem started after updating your iPhone software to the latest version and that it persisted, contact your carrier or Apple Support for any further recommendations.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!