How to fix iPhone X frozen screen after iOS 13.3 update [Troubleshooting Guide]

Display issues have been a common problem to smartphone users. This is due to the fact that it’s the most used part of the smartphone on a daily basis. Even if you’re careful enough not to drop your device or cause any physical damage on your phone’s screen, you might encounter errors like a frozen screen after updating to new software version. 

This is the case to some iPhone X users who recently updated to iOS 13.3. They reported that their iPhone’s screen started to freeze and becomes unresponsive after installing the update. For that reason, this page is created to help those iPhone X users who have a stuck display


Troubleshoot frozen iPhone X screen after installing iOS 13.3 update 

If you’ll encounter a stuck display after updating to iOS 13.3, your device is probably affected by a software glitch that is preventing the touch screen to respond from any commands. Rogue apps, firmware crashes or random bugs could occur right after an update and may cause the display on your iPhone X to freeze. 

To remedy this type of problem that occurred after updating to the recent iOS version, steps are laid out below. If you happen to incur such issue on your device and that’s the reason why you landed on this page, feel free to follow them. 


First solution: Force restart your iPhone X. 

As mentioned, your phone could succumb to display related errors due to erratic apps that could occur after an update. Clearing all background apps by rebooting your phone might help in rectifying the issue.

A force restart can remove any incompatibility from the recent update and refresh the system. This should also further remove buggy apps on your device and clear any extra cache on the phone’s system. 

Since soft reset is not feasible due to the frozen screen on your iPhone X, perform a force restart to reboot your device. Here are the steps: 

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly. 
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.

Allow your device to complete the reboot process then check if the issue has been resolved. If so, update all apps on your iPhone to further enhance its performance and avoid future issues that will be brought by faulty applications. Here’s how: 

  1. From the Home screen, tap on App Store to open it. 
  2. Tap on Today tab at the bottom. 
  3. Then tap on the user profile icon on the top right corner of the screen. 
  4. You should see the account details. 
  5. Scroll down to the Available Updates section. 
  6. Tap on Update next to the app to update individual apps.
  7. Tap on Update All to update all apps simultaneously. 

Restart your phone once the update is completed to implement necessary changes and refresh the system. 


Second solution: Factory reset your iPhone X via iTunes. 

Restoring the original factory settings and deleting the contents on your device might resolve the iPhone X screen freezing problem. Any stubborn glitches that’s preventing the resolution of the issue should be removed by performing this process. This method will re-install iOS on your device. 

To ensure that this process will push through, make sure that your Mac or PC is updated. iTunes should also be on its latest version. Once verified, follow the steps below: 

  1. Using the Apple-supplied USB/lightning cable, connect your iPhone to the computer that you used to synced before. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly. 
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.
  4. Open iTunes on your computer once it’s connected.
  5. From the iTunes main screen, select the Sync option. 
  6. Once prompted, enter your device passcode to unlock your phone. This will backup your iPhone to the computer. 
  7. Click the option to Restore iPhone from the most recent backup.
  8. Then follow the rest of the on-screen prompts to complete the process.

If the process is successful, disconnect your device from the computer once you’re told to do so. Then check if you can use the touch screen is already responsive. 


Third solution: Perform a recovery mode restore on your iPhone X via iTunes. 

If restoring your iPhone did not fix the touch screen problem, it might need an advanced solution. Recovery mode restore is used to deal with complex system errors that are usually not susceptible to basic procedures. Just prepare your Mac or Windows computer with the latest iTunes installed. 

If you’re ready, here’s how a recovery mode restore is performed: 

  1. Using the supplied USB/Lightning cable, connect your iPhone X to the computer then open iTunes on your computer.
  2. Press and release the Volume up button quickly.
  3. Press and release the Volume down button quickly.
  4. Then press and hold the Side button until you see Recovery Mode on your phone. Do not release the Side button if you’ll see the Apple logo screen as you will need to enter recovery mode to restore your device.
  5. Once iTunes prompts you to Restore or Update, select Restore. This will allow iTunes to download the software for your device. Your phone will exit recovery mode if the download takes more than 15 minutes. If that happens, just repeat the steps to enter recovery mode again. 

Follow the rest of the on-screen prompts to complete the process. Do not disconnect your phone and keep it connected until the entire restore process is finished.


Fourth solution: Perform a DFU mode restore on your iPhone X. 

Fatal system errors could occur on your iPhone after an iOS update. This might have been the reason why it’s hard to deal with the frozen screen problem and it persists up to this point. Performing a DFU or Device Firmware Update mode restore could be the answer and might do the trick in fixing the issue on your iPhone. 

This process will put your device in a state where it can communicate with iTunes even when bootloader is not sync or activated. Your Mac or Windows computer is also needed to execute this method. If you’re ready, here’s how it’s done: 

  1. Connect your iPhone XS to the computer using the supplied USB/Lightning cable. Once connected, open iTunes on your computer. 
  2. Press and quickly release the Volume up button.
  3. Press and quickly release the Volume down button.
  4. Press and hold the Side/Power button until the screen goes black.
  5. After the screen turns black, press and hold the Volume down button while keep holding down the Power/Side button
  6. Wait for 5 seconds then release the Power/Side button but keep holding the Volume down button until your iPhone XS shows up in iTunes. 
  7. Release the Volume down button once you see your iPhone in iTunes then follow the rest of the on-screen instructions to start restoring your iPhone through iTunes.

To exit DFU mode on your device, perform a force restart and check if the issue has been resolved. 


Still having a frozen screen on your iPhone X? 

A dirty or damaged screen protector, dust or improper calibration might also cause the display to fail. Make sure wipe your screen with a clean cloth or replace the screen protector if it is damaged. 

You can also go to the nearest Apple service center and have your device checked by their onsite technician. This problem might have been caused by a hardware failure that affects the touch screen functionality on your iPhone X after iOS 13.3 update