Sound problems in mobile devices are usually tied to hardware damage. Nonetheless, there are also some instances when software-related factors are to blame. Tackled in this post is a pertinent issue on an iPhone that has lost its sound functions after the recent iOS 13 update implementation. Read on to find out how to fix an iPhone that has no sound in iOS 13.
Before moving on, feel free to browse through our troubleshooting pages to find potential solutions to other problems with your other Apple devices. If your iOS handset is in the list of our supported devices, then you can visit its exclusive troubleshooting page and find the problem that you need help dealing with. You can refer to or use our provided solutions and workarounds if needed. In the case where you’d prefer to get direct assistance from us, simply fill up our iOS issues questionnaire and hit submit to contact us.
Troubleshooting the iOS 13 sound bug on an iPhone, no sound in iOS 13
Before you begin troubleshooting, try to remove any accessories from your iPhone such as protective casing or cover. This might block the microphone or speaker and thereby affects the audio output. After removing any iPhone accessories, open any sound-enable apps to check if your iPhone’s sound has been restored. If the audio is still not audible, refer to these simple workarounds to remove all possible software-related culprits. Don’t forget to check your phone’s sound functions by ringing your device or launching any sound-enabled applications.
First solution: Flip the ringer switch down and up again.
The placement of your iPhone’s mute/ringer switch makes it more prone to be flipped back and forth. Thus it is very possible that your iPhone will just be muted unintentionally. When the ringer switch is set to mute, you won’t hear any sound coming from your iPhone. To make sure that this isn’t the underlying cause, care to check that switch. If you see an orange/red bar line, it denotes that your phone is set to mute and thus you need to flip it towards the opposite direction to turn it back to ring mode.
Second solution: Restart your iPhone with no sound in iOS 13 (soft reset).
Many issues can be remedied by simply rebooting your device. Thus it is often the first recommended solution to random iPhone problems. Performing a soft reset is also advised after every new app or software update installation as this serves as a confirmation commanding your device to apply the recent system changes. The process of performing a soft reset varies between iPhone models.
In iphone x and later variants, a soft reset is carried out this way:
- Press and hold the Side/Top button and either Volume button on your phone.
- Release both buttons when the Slide to Power Off slider appears.
- Drag the slider to the right to power off your device completely.
- Allow several seconds for your phone to stay powered off.
- Then press and hold the Side/Top button again until the Apple logo appears.
- Release the button and let your phone finish its boot sequence.
On an iPhone 8 Plus and earlier models with a physical Home button, a soft reset is done through these steps:
- Press and hold down the Side (Power) button for a few seconds until the Slide To Power Off appears.
- Drag the slider to the right to power off your device completely.
- After 30 seconds, press and hold down the Side (Power) button again until the Apple logo appears.
Allow your device to finish rebooting and then check to see if that fixes the no sound problem on your iPhone.
ALSO READ: How to fix iPhone X iOS 13 No service error, cannot send/receive text messages
Third solution: Manage/adjust volume level.
One of the obvious reasons as to why you won’t hear any sound coming from your iPhone is that its volume might have been set to a lower, if not the lowest level. This is possible especially if the update automatically overrides your settings and thereby reduced the volume level of your phone. To clear this out, follow these steps to check and manage your iPhone’s volume settings:
Aside from pushing the physical Volume keys on the side of your device, you can also access and make necessary adjustments to your phone’s sound level through the control center.
- If you’re using an iPhone X or later series, opening the Control Center is done by swiping down from the top-right corner of the screen.
- On other earlier models, launching the Control Center is done by swiping up from the bottom edge of the screen.
Once you’ve got the Control Center opened, tap then drag the Volume icon to the desired level.
In iOS 13, an updated Volume HUD feature is added. It is a new volume interface that can be expanded from a small bar at the side of your iPhone display that shows up when you first press the Volume Up or Down buttons. It shrinks down into an even thinner bar as you keep adjusting the volume on your iOS device. The new volume HUD can also be found on the left side of your device, in portrait mode.
See if making all these adjustments would fix the no sound problem on your iPhone in iOS 13.
Fourth solution: Disable Bluetooth on your iPhone.
Another possible reason why you’re not hearing any sound coming from your iPhone speakers is because it’s currently paired with a Bluetooth-enabled audio device. If this happens, the sound output from your iPhone are routed to the device it’s connected to. To clear this out, turn off Bluetooth from your iPhone settings, to disable any active Bluetooth connections. Just follow these steps:
- From your Home screen, tap Settings.
- Select Bluetooth.
- Toggle the Bluetooth switch to turn the feature OFF.
In iOS 13, Bluetooth can now be managed through the Control Center. Just pull up the Control Center from any screen and then long press the four-icon menu that includes Bluetooth. Then press on the Bluetooth icon to turn the feature OFF.
Fifth solution: Turn off Do Not Disturb (DND) feature.
When enabled, DND or Do Not Disturb feature will silent all sounds from your iPhone except for alarms. To make sure that the new iOS update did not turn this feature on, check your settings and make necessary changes. Just refer to these steps:
Pull up the Control Center on your iPhone.
Look for the DND icon (crescent moon) then tap on it to disable the feature, if needed.
You can also disable Do Not Disturb permanently through your iPhone settings. Just refer to these steps:
- From the Home screen, tap Settings.
- Select Do Not Disturb.
- Tap the switch next to Do Not Disturb to turn the feature OFF.
Sound features on your iPhone are now enabled. Try and see if that solves the no sound problem in iOS 13 too.
ALSO READ: How to fix iPad Pro 2018 iOS 13 notification bug, alert sounds play in silent mode
Sixth solution: Reset all settings.
Other settings that are incorrectly configured including erratic settings overrides from the recent iOS update must also be eliminated. Any of these flawed configurations might have caused conflicts to your phone’s audio functions and thereby caused it to fail to render audio/sound outputs as intended. To address this issue, resetting all settings on your iPhone can help. This will erase all your current settings and customized options then restores the original values. It doesn’t affect any saved information on the internal memory, so there’s no need to back up files. Just proceed to these steps whenever you’re all set:
- From your Home screen, tap Settings.
- Select General.
- Scroll down to and tap on Reset.
- Select the option to Reset all settings.
- Enter your device passcode when asked to proceed.
- Confirm that you’d want to reset all settings on your phone.
When the reset is finished, you will need to re-enable necessary features individually so that you can use them again on your phone.
Last resort: Erase your iPhone and restore factory defaults (factory reset).
If all else failed to fix the problem and your iPhone still has no sound in iOS 13, resorting to more advanced solutions like a factory reset or iOS restore can be considered among the final means to resolve the problem. Should you wish to troubleshoot further, you can continue with a factory reset. This will erase everything from your iPhone system including all saved data on the internal memory. To recover all important data afterwards, back them up to iCloud or iTunes before you reset your phone. Just refer to these steps when ready:
- Back up all your important files from your iPhone, if necessary.
- Tap Settings from the Home screen.
- Select General.
- Tap on Reset.
- Tap the option to Erase all content and settings.
- If prompted, enter your device passcode to proceed.
- Confirm that you want to reset your iPhone and restore its factory defaults.
You can also use iTunes to manually erase your device and restore its factory defaults settings using a computer. If you choose this method, you can back up data from your iPhone straight to your computer’s hard drive via iTunes. Just follow these steps:
- Open iTunes on your computer, if you haven’t already.
- Connect your iPhone to the computer with the USB cable or Lightning cable that came with it.
- Wait for iTunes to recognize your device and when it does, you should see your iPhone’s icon in iTunes.
- Click to select your iPhone when it appears in iTunes.
- Then navigate to the Summary section.
- Click on the Restore [iPhone] button.
- If prompted, click on the Restore button again to confirm. iTunes will then start to erase your device and then attempts to download the latest firmware version available.
Follow the rest of the onscreen commands to finish resetting and restore your iPhone in iTunes. After the reset, everything is restored to its factory default settings so you need to set up your iPhone as new so you can use it again.
ALSO READ: How to fix iOS 13 ghost touch bug on your iPhone, screen reacts even when untouched
Still having trouble with your iPhone that has no sound in iOS 13?
What you’re dealing with is likely attributed to some damaged audio components. Although the symptoms had started from an update, it is still possible that your device had already acquired some sort of physical damage. To rule this out, you can take your iPhone to the nearest Apple-authorized service center in your area and have it scrutinized by a technician. At this point, repair might be the key to fixing the problem.
For further assistance and recommendations, contact Apple Support to escalate the problem.
Connect with us
We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our troubleshooting page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Furthermore, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks.