Trying to get the iOS 13 update on your iPhone or iPad but couldn’t get past the resume download or update requested menu? If that is so, then this post is for you. Keep reading and get help.
Keeping the device software up-to-date is recommended to ensure stability and optimum performance on every device. Software updates can be downloaded and installed automatically (over-the-air) or manually through iTunes. The latest iOS version available for iPhones and iPad devices is the iOS 13 (beta) version, which was officially made available to the public in the past few days. While this is just a beta version, many people opted to get the first touch and explore the latest iOS platform. But not all of those who updated ended up with a positive outcome. In fact, early reports have it that some iPhones and iPads get stuck on resume download and update requested error while attempting to implement the iOS 13 beta version.
If you’re among those folks who ended up with the same trouble, then this post might be able to help you out. Read on to find out what to do if your iPhone or iPad iOS 13 update gets stuck on resume download or update requested error.
For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar to yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our iOS issues questionnaire and hit submit to contact us.
Troubleshooting iPhone or iPad that’s stuck on iOS 13 Resume Download error
Before troubleshooting, check your device memory and make sure it has ample of storage space to allocate the iOS 13 beta update file. Otherwise, you’ll have to delete old and unwanted contents including apps and old messages that you no longer used. If the memory space is still sufficient but still gets stuck on the same error, then you can try performing the following procedures to rule out other factors from the possible triggers.
First solution: Forced restart your iOS device.
What has occurred to your iPhone or iPad could be just due to some minor firmware crashes. To get your device out from being stuck on the resume download or update requested menu, performing a forced restart can help. This forcibly ends all running apps and system services that have stopped or failed to complete. Performing a forced restart does not affect any saved data on the internal memory. And with that said, there’s no need for you to back up files beforehand. There are different ways to carry out a forced restart and the steps vary between iOS device variants.
If you’re using an iPhone or iPad with a physical Home button, then here’s how to carry out a forced restart:
- Simultaneously press and hold the Power button and Home button until the device shuts down and reboots.
- When the Apple logo appears, release both the Power and Home buttons.
To force restart an iPad or iPhone that has no physical Home button, refer to the following steps instead:
- Quickly press and release the Volume Up button.
- Quickly press and release the Volume Down button.
- Then, press and hold the Power button until the Apple logo appears.
Wait for your device to complete its boot-up sequence and once it reaches the Home screen and reconnects to Wi-Fi internet, retry downloading the iOS 13 update and see if it goes through this time. If it still gets stuck on the resume download or update requested menu, proceed to the next applicable solutions.
Second solution: Refresh your Internet connection.
Another possible reason as to why your device couldn’t get past through the resume download and update requested screen is due to internet problems. Intermittent or unstable Internet connection is one of the possible reasons as to why an iPhone or iPad gets stuck on Resume Download or Update Requested screen. The same thing happens if your device has no Internet connection at all. To resolve minor internet problems on your iOS device, refreshing the Wi-Fi connection can help.
There are many ways to refresh internet connection on your iOS device. You can start with the common method that is through the Wi-Fi toggle. Here’s how it’s done:
- From the Home screen, tap on Settings.
- Select Wi-Fi.
- Then toggle the switch to turn Wi-Fi off.
- After a few seconds, toggle the switch again to turn Wi-Fi back on.
Another effective trick to clear out minor issues affecting wireless features is the so-called Airplane mode toggle. It works by simultaneously restarting the wireless radios of the device and thus giving them a clean fresh start. Here’s how it works:
- Go to the Home screen then tap Settings.
- Select Airplane Mode.
- Then toggle the switch to turn Airplane Mode on. Doing so disables wireless radios and relevant features simultaneously.
- While Airplane mode is turned on, reboot/soft reset your iOS device to clear out junk files and any corrupted temporary network data.
- Wait for the device to finish booting up.
- Once the reboot is finished, go back to Settings-> Airplane Mode menu.
- Then toggle the Airplane Mode switch to turn the feature OFF again. This will re-enable the wireless radios and functions on your iPad or iPhone.
When the Wi-Fi signal becomes stable, reconnect to your Wi-Fi network to get back online. Then retry downloading iOS 13 update and see if the problem is gone.
If all devices on the same network are experiencing unstable internet connection, power cycle or reboot the wireless router/modem in use. The router/modem might have encountered some minor firmware crashes and thereby causing troubles to wireless Internet services including iOS update downloads. To power cycle a modem or router, simply refer to these steps:
- Press the power button on your modem/router until it shuts down.
- While it’s turned off, unplug its AC adapter from the power source.
- After 30 seconds, plug it back in and then turn it on.
- Wait for the Wi-Fi signal indicator to become stable.
This is usually the first recommended solution by Internet service providers whenever a device encounters internet connectivity issues from slow browsing to intermittent connectivity or no Internet connection at all. But you can do this only if you can access the network equipment. If it isn’t possible to carry out a power cycle with your internet setup, then you may contact your Internet service provider and ask them to reset your modem/router remotely.
Third solution: Turn off restrictions.
Lifting all restrictions for apps and iOS services including App Store and iTunes downloads can also be the key to resolving the issue if restrictions are barring the download and update request. If restrictions are currently enabled on your device, disable the feature and then retry downloading the iOS 13 update. Here’s how to disable restrictions feature on your iOS device:
- Tap Settings from the Home screen.
- Select Screen Time.
- Tap to turn off the switch next to Content & Privacy Restrictions.
Apps and services are now free from any limitations and should be able to work as they should.
Fourth solution: Reset all settings.
Misconfigured options and invalid customizations are also among the possible causes. There might be some update overrides that caused conflicts to your existing configurations and eventually triggered the error. To clear this out, erase all customized settings on your iOS device and then restore its original options and values. To make this happen, reset all settings using these steps:
- Tap Settings from your Home screen.
- Tap General.
- Scroll down and tap on Reset.
- Choose Reset all settings from the given options.
- Enter your passcode when asked to proceed.
- Finally, tap the option to confirm all settings reset.
After the reset, your device should reboot automatically and then loads up the original values and options. Be sure to reconnect to your Wi-Fi network to get back online and retry download the iOS 13 update.
Fifth solution: Remove unwanted apps and any beta profile.
Removing unwanted apps including any beta profiles stored on your device storage can also be considered another potential solution. Doing so removes any duplicate or corrupted files that might have barred or spoiled the update download process. If you wish to try it, then here’s how you do it:
- From the Home screen, tap on Settings.
- Tap General.
- Tap iPad/iPhone Storage.
- Find the update file or beta profile from the list of apps and files and then tap to select.
- After selecting the update file, tap the option to Delete the file.
Confirm if you’re prompted to delete beta profile/contents and then wait until the update file deletion is completed. Once you’re done deleting the file(s), reboot your device to clear and refresh its memory. As soon as it boots up and reconnects to Wi-Fi internet, you can try downloading the iOS 13 beta update again and see if that’s already successful.
Still stuck on Resume Download or Update Requested error?
If you’ve exhausted all prior methods and reached this point but to no avail, there’s a higher chance that the problem is not on your end but rather with the Apple server. It’s possible that the server is currently congested due to a high volume of update download requests is currently being processed. Your request may be put on the next queue and therefore it’s temporarily halted. If that is the case, then you’ll probably be able to download the iOS 13 update for your iPhone/iPad at a later time. To verify the current status of the update server, you can give Apple Support a call and report the issue. You can also check out the Apple Status page from the company’s official support website.
Using iTunes to manually download and install iOS 13 beta update on your iPad or iPhone can also be considered an alternative solution. To make this possible, you need to secure a Windows or Mac computer that has a stable Internet connection and the latest version of iTunes application.
Connect with us
We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our troubleshooting page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Also, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks.