When it comes to mobile email platforms, Gmail emerges among the most popular and trusted applications. Even so, there are still times when Gmail wouldn’t be able to work as intended and prompts an error instead. If you bumped into such trouble when using the Gmail app on your iPad Pro, then this post might be able to help you. Read on to learn what to do if Gmail app doesn’t work or won’t load properly on your iPad Pro (2018) tablet.
Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our iPad issues questionnaire.
Troubleshooting iPad Pro with Gmail app that’s not working
Before troubleshooting, check your Internet connection and make sure your iPad has stable Internet access. Internet connectivity issues can directly affect how online apps and web services like Gmail app behave on your device. When this happens, sending and receiving of emails won’t work and so as the application itself. The simplest way of checking Internet access is by opening a browser and then navigating through various websites and pages.
Also try to log into your Gmail account via webmail and see if everything is working just fine. If there’s no problem logging into your Gmail account through webmail and the Internet is fine but the Gmail app isn’t working, then it’s time to rule out other factors using the following procedures. Don’t forget to test-launch Gmail app after performing each method to see if it’s fixed.
First solution: Quit and restart Gmail app.
In-app glitches can be the main reason why the Gmail app isn’t working at the moment. This is usually the case if you’ve left the app suspended for long. To fix the problem, quitting then restarting the app is recommended. So here’s the first workaround for you to try on:
- Go to the Home screen to get started.
- Then swipe up from the bottom of the screen and pause slightly in the middle of the screen.
- Swipe right or left to find Gmail app.
- Then swipe up on the app’s preview to close it.
You can also close all other background apps to prevent them from causing conflict to Gmail.
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Second solution: Reboot your iPad Pro.
Aside from in-app glitches, random system errors inflicted by minor firmware crashes are also among the possible causes. To get rid of these minor system flaws, reboot or soft reset your iPad Pro with these steps:
- Press and hold the Top button and either Volume button until the Power Off slider appears.
- Drag the slider to power off your device completely.
- After 30 seconds, press and hold the Top button again until the Apple logo appears.
Rebooting your iPad also helps clear out junk files that are stored among other cached files on your device’s memory. Temporary data for Gmail app that have been corrupted are likewise eliminated in the process.
Third solution: Update Gmail app, if possible.
App updates also offer bug fixes like iOS updates embed. This is one of the main reasons why it’s recommended to keep your apps up to date. If you haven’t set Gmail app to auto-update, then it’s possible that you’ve missed to install some critical updates for the app and this resulted in the app being vulnerable to glitches. In this case, you can manually check for and install pending app updates through the App Store. To get started, connect your iPad to the Internet. If the battery is below 20 percent, plug it into its charger while updating to avoid possible power interruptions. Then follow these steps whenever you’re all set to update your apps:
- From the Home screen, tap App Store. Doing so launches the Apple Store app.
- Scroll to the bottom of the App Store screen then tap on Updates. A list of apps with pending updates will appear.
- Search for Gmail then tap the Update button next to it.
- If multiple app updates are available, tap the Update All button on the top-right corner of the screen.
After updating apps, reboot your iPad Pro to save and apply the recent software changes and likewise to refresh the apps. Then launch Gmail to see if the problem is gone.
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Fourth solution: Delete then reinstall Gmail app on your iPad Pro.
The app may still be unable to work if it’s totally corrupted. Software bugs and malwares are usually the culprits that can put apps in this state. To solve the problem, you will need to delete or uninstall the corrupted app and then download and install the latest version of the app through the App Store. Here’s how it works:
- Go to the Home screen to get started.
- Tap and hold on an app icon until the icons start wiggling.
- Tap the X on the upper left corner of the Gmail app icon.
- Tap Delete if prompted to confirm app deletion.
- Tap the Home screen or press the Home key to stop the apps from wiggling.
Another way to uninstall third-party apps from your iPad Air 3 is through its storage menu. Here’s how it’s done:
- From the Home screen, tap Settings.
- Select General.
- Tap iPad Storage.
- Scroll through the list of apps then select Gmail.
- Tap the option to Delete App then confirm.
Reboot your iPad after deleting the application and then download and install the latest version of the Skype app from the App Store. Simply refer to these steps to continue:
- Tap the App Store from the Home screen.
- Search for Gmail app or Gmail app for iOS.
- Then tap the cloud-like icon or GET button to download the app.
- Tap INSTALL to instigate Gmail app installation.
- If prompted, enter the correct Apple ID Password and tap OK to proceed.
- Wait until the download is complete then tap OPEN.
The Gmail app should be working properly by now unless something’s wrong with your Gmail (email) account.
Fifth solution: Remove your Gmail account then add it back.
Deleting your Gmail account removes all associated emails from the iPad Pro. This is also a way of signing out of your Gmail account from your iOS device. This can be deemed among the last options if none of the prior methods is able to fix the problem with your Gmail app. Doing so will also help eliminate account-related issues from the underlying causes. To delete an email account on your iPad Pro, simply follow these steps:
- From the Home screen, tap on Settings.
- Tap Accounts & Password.
- Select the Gmail account that you want to delete.
- Tap Delete Account to continue.
- When prompted, tap Delete Account or Delete from My iPad to confirm that you want to remove the account from your device.
The iOS Mail app will also remove all emails and folders listed and created under your Gmail account. This means you will no longer see your Gmail messages in the Mail app. Nonetheless, deleting an email account from your iPad does not delete the account itself. In fact, the email account and address remain unchanged and therefore you still can send and receive emails on the webmail or other email platforms where your email account is set up.
Sixth solution: Reset network settings on your iPad Pro.
One of the possible reasons as to why online apps and services like Gmail won’t be able to work is that your iPad may be experiencing network problems. To rule this out, performing a network reset can be deemed among the last potential solutions. This reset will erase all your current network settings including saved Bluetooth and Wi-Fi connections along with relevant information. Errors inflicted by invalid settings are likewise eliminated in the process. If you wish to proceed, then here’s how to reset network settings on your iPad Pro:
- Go to the Home screen then tap on Settings.
- Next, tap General.
- Scroll down and tap on Reset.
- Choose Reset network settings from the given options.
- Enter your device passcode when asked to continue.
- Confirm when asked if you want to reset network settings on your iPad.
Seek more help
Try to access your email account through Gmail app on your other devices. If there’s no problem with Gmail app on your other devices, then something must be wrong with your iPad Pro. If this happens to be post-update issue that could not be resolved by any applicable workarounds, then escalating the problem to Apple Support is also an option. This is imperative for Apple to immediately act and develop a dedicated fix patch if needed.
You may also opt to contact Google Support for further assistance and more advanced solutions if none of the given procedures is able to solve the problem. There might be some major in-app errors or advanced settings that need to be modified for the Gmail app to work properly on your iOS device. If you see any error codes or warning messages upon loading up Gmail on your iPad Pro, relay the information to the support team so that they can use that as reference in determining what went wrong and come up with the required solution.
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