How To Fix Email Setup Error On Apple iPad Pro , Unable To Set Up Gmail Account

Setting up and adding email accounts to an iOS device is supposed to be done easily via automatic email setup wizard. For as long as you’ve entered the correct email account information on the given fields, everything should be good. Nonetheless, there are still many people who are having trouble setting up email account on their iOS devices.

If you’ve landed into this page while searching for some inputs in resolving the same issue, then this post may be able to help you. Read on to learn what to do if you just couldn’t set up a Gmail account on your iPad Pro device.

Troubleshooting iPad Pro that’s unable to set up Gmail

Before troubleshooting, check your Internet connection and make sure that your iPad Pro has fast and stable Internet access. If the Internet connection is bad, then expect online apps and services to become erratic. In that case, you will need to deal with Internet connection problems beforehand so as to get your online apps and services to work properly on your device. The easiest way to test Internet connectivity is by running the browser app then navigating through various sites and pages. If websites and online pages are loading, then the Internet is working fine and the problem you’re dealing with is likely attributed to the iPad software. In this case, performing any of the following procedures can help.

First solution: Sign into your Gmail account via webmail

Seldom will you hear of Gmail being down but it happens. During downtime, various email issues could arise such as error sending and receiving emails or failure to sign into your Gmail account. If this happens, the Gmail app on your iPad is also not working and email setup would fail. To rule this out, try logging into the same email account via webmail or Gmail login page. If you are able to log in, access your inbox and send and receive emails as intended, it means that everything works fine with the Gmail server. That said, the problem is likely within your iOS device.

To make sure that it isn’t due to invalid time and date settings, check the date and time settings on your iPad Pro and make sure they’re properly set.

  • To determine if your phone shows the correct time zone, head over to Settings-> General-> Date & Time-> Time Zone menu.

If necessary, set the date and time settings to automatic.

  1. Tap Settings from your Home screen.
  2. Select General.
  3. Tap Date & Time.
  4. Enable the option to Set Automatically.

Doing so will automatically set your date and time based on your time zone.

Second solution: Restart your iPad Pro (soft reset)

If this is your first attempt to set up your Gmail account and then it fails, then it could be just a random error that can easily be rectified by a soft reset or device restart. That said, consider a soft reset as the first workaround to try. You don’t need to back up files beforehand as this process does not affect any saved information on your device. Here’s how it’s done:

  1. Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
  2. Release the buttons when the Slide to Power Off command appears and then drag the power off slider to the right.
  3. After 30 seconds, press and hold the Power/Side button again until the iPad reboots.

Once the iPad boots up, connect to the Internet and then retry setting up your email account.

Third solution: Install new updates on your iPad Pro

Updates can also solve email setup problems that are attributed to system errors. You can update your iPad Pro through settings if OTA updates are available. Just make sure that your iPad is connected to the Internet, has ample of battery life and memory space.

  • To check for new firmware updates via over-the-air, go to Settings-> General-> Software Update menu.

If a new update is available, you will see a notification containing the update details, fix patches, and system requirements. Read and review the information then follow the onscreen instructions whenever you’re all set to download and install the update.

Restart your iPad after updating to ensure that all new changes are properly implemented. Then retry setting up your Gmail account manually.

ALSO READ: How Fix an iPad Pro that’s not responding after installing iOS update

Fourth solution: Reset network settings on your iPad Pro

Network-related errors can also cause conflict to network services including email account setup. To rule this out, performing a reset on the network settings is recommended. Doing so will erase all your current network configurations including Wi-Fi and Bluetooth connections, APNs, and other relevant settings and then restores the default values. Here’s how it’s done:

  1. From your Home screen, tap on Settings.
  2. Select General.
  3. Scroll down to and then tap on Reset.
  4. Select the option to Reset network settings.
  5. If prompted, enter your passcode then follow the onscreen instructions to confirm network settings reset.

Wait until the iPad is finished resetting and then restarts automatically. As soon as it boots up, connect to your Wi-Fi network to get back online. Then set up your email account from scratch.

Fifth solution: Factory reset your iPad Pro

This can be considered among the last resorts if all else failed to solve the problem and you still couldn’t get to set up your Gmail account. Performing this reset however will wipe all your saved information from the internal storage. On the positive note, complex system errors including those that caused problems with the email system are likewise eliminated. If you wish to proceed, back up all your critical files to iCloud or iTunes. Then follow these steps to carry out a factory reset through your iPad Pro settings:

  1. From your Home screen, tap on Settings.
  2. Select General.
  3. Scroll down to and then tap on Reset.
  4. Select the option to Erase all content and settings.
  5. If prompted, enter your passcode then follow the onscreen instructions to confirm factory reset.

After the reset, your iPad should reboot automatically and then loads the factory default settings. Connect your device to the Internet and when it’s connected, set up your Gmail account from scratch. Here’s how:

  1. Tap Settings from the Home screen.
  2. Select Mail.
  3. Tap the option to Add Account.
  4. Select Google to continue setting up a Gmail account.
  5. Enter your complete email address on the provided field then tap NEXT.
  6. Enter the correct password for your email account. Note that password is case-sensitive so be sure to enter the correct characters.
  7. Then tap NEXT to continue.
  8. Tap Save on the upper-right corner of the screen to complete the email setup process.

Wait for the email setup to complete and by then your Gmail inbox should start to populate emails.

Seek more help

You can report the problem to Gmail Support or Apple Support so you can ask further assistance in performing more advanced troubleshooting procedures. There may be some settings that need to be manually configured for email setup to go through. The support people can walk you through a step-by-step process in getting things done accordingly.

Alternatively, you can also escalate the problem to your Internet service provider so they can check the current status of their network system and make sure no ongoing issues on their end.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!


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