Smartphone competition has gone tougher as the years pass by. Though one can beat the other by hardware design and specifications, it will all boil down to one component – the software battle. Manufacturers are always innovating on how they can improve the user experience by innovating the features of their devices through software updates. These changes could bring forth the good and the bad on smartphones. To step up their game, Apple recently released iOS 13 that brought major changes on the interface of iOS devices. But like any other updates, it has not been exempted from errors.
Discussed in this article is one of the most dreaded post-update errors, a constant shut down or a smartphone that keeps shutting off automatically after installing an update. If you own an iPhone X and recently updated to iOS 13.3 but got an issue of random shut down, find out how you can combat the error by following the procedures listed below.
Troubleshoot iPhone X that keeps turning off after updating to iOS 13.3
Whenever you experience a constant crashing on your device, it may be triggered by a hardware failure that handles power distribution like the battery and the battery connector. This might occur if you accidentally dropped your phone, liquid damage or unauthorized dismantling of the device. If none of this happened and you only got this issue after updating to iOS 13.3, then random bugs and software glitches might be at fault. Learn more on how to deal with an iPhone X that randomly shuts off or keeps shutting down after installing iOS 13.3 by reading further.
First solution: Force restart your iPhone X
Getting errors after an update has been a normal thing on smartphones. Many would look for a more potent solution to fix the problem instantly and they might neglect performing basic procedures like restarting their devices. This method has been proven effective in clearing minor software glitches like a random shut down. Though your phone might restart on its own after installing the update, that won’t be enough in clearing those glitches. Performing a force restart should help in fixing your iPhone X that randomly shuts off after the iOS 13.3 update. Doing so will refresh the system and implement necessary changes from the recent update that are not yet applied on your phone’s system. This could stabilize its performance. Here’s how it’s done:
- Press and release the Volume Up button quickly.
- Press and release the Volume Down button quickly.
- Lastly, press and hold the Side button for a few seconds until you see the Apple logo.
Erratic apps that might have been causing abnormalities on your phone’s system will be cleared as well by performing this process. Just wait for your phone to complete the reboot process and monitor if it will still turn off randomly. If you’re able to access your phone without shutting down, update the apps to further enhance its performance and clear those rogue apps that may have been bringing havoc on your device. Here are the steps:
- From the Home screen, tap on App Store to open it.
- Tap on Today tab at the bottom.
- Then tap on the user profile icon on the top right corner of the screen.
- You should see the account details.
- Scroll down to the Available Updates section.
- Tap on Update next to the app to update individual apps.
- Tap on Update All to update all apps simultaneously.
Performing a force restart after installing the app updates can help in implementing necessary changes and removal of dump cache on your phone’s system.
Second solution: Reset all settings on your iPhone X
An iPhone X that turns off randomly may have been a result of incorrect settings that were saved on your device. iOS can also change the settings on your device without your awareness and may invalidate some information which could result to relevant symptoms. Since this issue occurred right after the iOS update, there’s a tendency that your iPhone’s setting has been changed. Performing reset all settings will in removing iOS overrides that might have caused your iPhone X to shut down randomly. This will delete all customized settings and restore the default values and options. If you want to try this method, here’s how:
- Access Settings from the Home screen.
- Tap General.
- Scroll down to and then select Reset.
- Tap the Reset All Settings option.
- Enter your device passcode once prompted.
- Then tap to confirm all settings reset.
When the reset is completed, your phone will reboot automatically. Just wait for it to boot up and monitor if your iPhone X still shuts down or not anymore.
Third solution: Restore your iPhone X via iTunes
Random bugs may cause power issues on your device and may have been the reason why your iPhone X keeps turning off. It may be hard to remove this bug through simple solutions and you’ll need an advanced solution to deal with it. Performing a recovery mode restore via iTunes will allow you to restore the iOS, thus, removing glitches from a faulty update. Just prepare a Mac or Windows computer with the latest iTunes installed. Once ready, execute these steps:
- Using the supplied USB/Lightning cable, connect your iPhone X to the computer then open iTunes on your computer.
- Press and release the Volume up button quickly.
- Press and release the Volume down button quickly.
- Then press and hold the Side button until you see Recovery Mode on your phone. Do not release the Side button if you’ll see the Apple logo screen as you will need to enter recovery mode to restore your device.
- Once iTunes prompts you to Restore or Update, select Restore. This will allow iTunes to download the software for your device. Your phone will exit recovery mode if the download takes more than 15 minutes. If that happens, just repeat the steps to enter recovery mode again.
If you’re able to execute the steps properly, just follow the onscreen prompts to complete the process. Do not disconnect your phone and keep it connected until the entire restore process is finished.
Fourth solution: Perform a DFU mode restore on your iPhone X
If the error has escalated to a more complex problem, you might need to perform the most in-depth type of restore that you can do to your iPhone X which is a Device Firmware Update (DFU) mode restore. This is a state where it allows your device to communicate with iTunes even when bootloader is not sync or activated.
- Connect your iPhone X to the computer using the supplied USB/Lightning cable. Once connected, open iTunes on your computer.
- Press and quickly release the Volume up button.
- Press and quickly release the Volume down button.
- Press and hold the Side/Power button until the screen goes black.
- After the screen turns black, press and hold the Volume down button while keep holding down the Power/Side button.
- Wait for 5 seconds then release the Power/Side button but keep holding the Volume down button until your iPhone X shows up in iTunes.
- Release the Volume down button once you see your iPhone in iTunes then follow the rest of the on-screen instructions to start restoring your iPhone through iTunes.
Just perform a force restart to exit DFU mode then check if the issue has been rectified.
Is your iPhone X still turns off on its own?
The procedures indicated above should be good enough in handling software-related errors that causes your iPhone X to randomly shuts down as long as they’re executed properly. If you feel that you’ve missed something, feel free to contact Apple Support for additional information and official recommendations. You can also visit the nearest Apple service center in your area and let their onsite technician examine your iPhone X that randomly shuts down after updating to iOS 13.3.