How to Fix iPhone 12 Screen Issues

Facing iPhone 12 screen issues such as unresponsiveness or intermittent touch problems can be a frustrating experience. These issues could be either software mishaps or an underlying hardware problem. In this article, we will guide you through different troubleshooting methods to fix your iPhone 12 screen issues.


An iPhone’s touchscreen is crucial for seamless navigation and interaction with the device. However, factors such as software glitches or hardware malfunctions can cause the touch screen to become unresponsive on the iPhone 12 models, including the Pro, Pro Max, and Mini editions. To address these problems effectively, it’s essential to understand the critical components related to touch detection.

Software Problems

The processor and software of your iPhone continuously communicate to ensure smooth functioning. This interaction also extends to maintaining touch responsiveness on the device’s screen. However, specific software problems can cause unresponsiveness in apps or slow responsiveness during input operations like typing your passcode.

Hardware Problems

In some cases, hardware issues arising due to a damaged digitizer or LCD screen connector might result in an unresponsive touchscreen. Apple has a history of addressing such display-related issues through their repair and replacement options.

Troubleshooting Methods

To resolve iPhone 12 screen issues caused by either software or hardware-related problems, follow these troubleshooting methods in sequence:

Force Restart iPhone 12

A force restart can sometimes resolve minor software glitches affecting your touchscreen. To force restart your iPhone 12:

  1. Press and quickly release the Volume Up button.
  2. Then, press and quickly release the Volume Down button.
  3. Press and hold the Side button until the Apple logo appears on your screen.

Remove Screen Protector and Case

Check if your screen protector or phone case is interfering with your device’s touch sensitivity. If necessary, remove them and clean the screen using a dry cloth to eliminate any grease or dirt that might affect the touch sensors.

Uninstall and Reinstall Problematic Apps

If you notice unresponsive touch issues within specific apps, uninstall and reinstall them to eliminate potential bugs. To do this:

  1. Long-press the problematic app’s icon on your Home screen.
  2. Tap “Delete App” from the menu that appears and confirm the deletion.
  3. Re-download the app from the App Store and ensure it is up-to-date.

Update iOS on iPhone 12

Updating your device to the latest iOS version can fix known bugs causing screen responsiveness issues, such as black screen. To update your iPhone 12:

  1. Go to Settings > General > Software Update.
  2. If an update is available, tap “Download and Install.”
  3. Alternatively, update your device using iTunes or Finder on a compatible computer.

iTunes or Finder Update/Restore

If other troubleshooting methods fail, you can try updating or restoring your iPhone using iTunes (for older macOS versions and Windows PCs) or Finder (on macOS 10.15 or later). Both recovery mode and DFU mode can be utilized for this purpose.

  • Update in recovery mode: Connect your iPhone to a computer and follow on-screen instructions in iTunes/Finder to update without erasing existing data.
  • Restore in recovery mode: Perform the same steps as above but choose “Restore” instead. This action will erase existing data on your device.
  • DFU Mode restore: Attempt this procedure if all other methods have proven unsuccessful by connecting your iPhone to a computer and putting it into DFU mode before restoring via iTunes/Finder.

Hardware Issue Possibilities

If you have tried all these troubleshooting steps and your iPhone 12 touchscreen still does not work, it might be time to seek assistance from Apple Support. The problem is likely a hardware fault rather than a software issue. In such cases, visiting an Apple Store for professional diagnosis and repair or replacement of faulty components in your iPhone 12 is the best course of action. Keep in mind that attempting self-repairs can potentially result in more significant damages.


  1. What might cause my iPhone 12 screen to become unresponsive?

    Several factors can cause your iPhone 12 screen to become unresponsive, such as software glitches, app-related issues, malfunctioning hardware like a broken digitizer or LCD connector, or interference from accessories like screen protectors and cases.

  2. Can restarting my iPhone 12 resolve touch screen issues

    Restarting your iPhone 12 can clear minor software errors and some temporary glitches that may be causing the unresponsive touchscreen. If a standard restart doesn’t help, trying a force restart might address the problem.

  3. Can updating my iPhone 12’s software fix touchscreen problems?

    Yes, updating your iOS to the latest version can fix known bugs causing touchscreen responsiveness issues. Always keep your device updated for a smoother performance and improved functionality.

  4. How can I determine if it’s an app causing my iPhone 12’s touch screen issue?

    To identify if a specific app is causing your iPhone 12 touchscreen problem, notice whether the issue occurs only while using that particular app. Uninstalling and reinstalling the problematic app might resolve the issue in such cases.

  5. How do I know if my iPhone 12 has a hardware issue that affects the touchscreen?

    If you have tried all troubleshooting steps for software-related issues but still face an unresponsive touchscreen on your iPhone 12, it is likely due to a hardware problem. In such cases, contacting Apple Support or visiting an Apple Store for professional diagnosis and repair is recommended.

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