How to fix WhatsApp that keeps crashing on iPhone XS after iOS 13 update [Troubleshooting Guide] 

Need some help fixing WhatsApp that suddenly keeps crashing on your iPhone XS iOS 13? If so, then this post is for you. Keep reading for more detailed solutions.

Another proprietary messaging application owned by Facebook, WhatsApp Messenger. It is a freeware, cross-platform and Voice over IP service that’s gradually luring more and more smartphone users. If you’re reading this post, then you’re most likely dealing with some problem with the application after updating your iPhone. Note that just like any other app, Whatsapp can also give into to post-update errors. And the most common problem encountered by many iPhone owners is on WhatsApp that keeps on crashing. Written in this article are simple workarounds to help you eliminate common triggers and fix get your WhatsApp to work properly again on your iPhone XS iOS 13.

Before moving on, feel free to browse through our troubleshooting pages to find potential solutions to other problems with your other Apple devices. If your iPad is in the list of our supported devices, then you can visit its exclusive troubleshooting page and find the problem that you need help dealing with. You can refer to or use our provided solutions and workarounds if needed. In the case where you’d prefer to get direct assistance from us, simply fill up our iOS issues questionnaire and hit submit to contact us.

YouTube video

Troubleshooting WhatsApp that keeps crashing on iPhone XS in iOS 13

The following procedures will help eliminate common factors that can trigger an app to crash randomly after a major system update installation. Try each of the following solution and see which of them is able to stop WhatsApp from crashing on your iPhone XS in iOS 13.


First solution: Quit and restart WhatsApp on your iPhone XS. 

Restarting the application is one of the first available solutions you can try on. When your phone’s performance staggers due to minor software bugs, and that caused adverse reactions to a certain application, then closing the affected app and restarting it can help. This is also important if you’ve left WhatsApp suspended during the update installation. To quit and restart an application, follow the steps below:

  1. Swipe your finger up and then pause from the Home screen.
  2. Swipe left or right to navigate through the apps preview. 
  3. Then swipe up on each app’s preview to close individual background apps. 

It is necessary to close all apps that you’ll see in the background to avoid conflicts with Whatsapp messenger. After closing all apps, relaunch Whatsapp to check if it still crashes or not.

ALSO READ: How to fix iPhone XR Mail app that’s not working in iOS 13, cannot send emails


Second solution: Reboot your iPhone XS. 

During a major software update, old cached files will be replaced by new ones. While cached files are beneficial in some ways, they also can eventually affect your phone’s performance when they accumulate. And might be the main reason as to why Whatsapp keeps crashing on your device. For this instance, rebooting your phone will remove errant caches and refreshes your phone’s system functions. This should also enhance your phone’s memory for smoother and faster performance afterwards.

First, you can try rebooting your phone by performing a soft reset. The steps are as follows:

  1. Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds. 
  2. Release both buttons once Slide to Power off prompt appears on the screen.
  3. Drag the Power off slider to the right to turn off your phone.
  4. After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.

If you’re unable to execute the soft reset process because your phone freezes up when the app crashes, a forced restart should be your alternative method in rebooting your phone. The steps listed below should guide you on how to perform the process: 

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly. 
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.

After rebooting your device, open your WhatsApp and check if it works as intended. 


Third solution: Reset network settings to fix WhatsApp that keeps crashing on your iPhone XS iOS 13. 

A crashing app can also be associated with network-related connectivity errors. This usually happens if there are incorrect network settings on your device. During a software update, overrides could happen which alters the setting automatically. To make sure that your iPhone XS is getting the intended settings to provide optimum performance, performing reset network settings could help. Doing so will revert all customized settings to its default values and options, removing those invalid settings on your device. Performing the steps below might worth the try:

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Reset Network Settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm network settings reset.

Your iPhone XS will reboot automatically once the reset process is done. As soon as it boots up, reopen your WhatsApp to check if the issue has been rectified. There’s no need to worry about losing any personal information as this process will not delete data from your phone’s internal memory.

ALSO READ: How to fix your iPhone’s Snapchat app that’s not working in iOS 13


Fourth solution: Install pending app updates on your iPhone XS. 

Random to frequent app crashes have been emerging among the widespread post-update issues. As a preventive measure, app developers typically create patches and roll out dedicated update to align their apps with the new software. If you failed to install these updates on your device, there’s a higher chance for your apps to act up. And that could be what has occurred to your phone’s WhatsApp application after the iOS 13 update installation. If this is the case, then manually installing pending app updates on your device can help. Here’s how it’s done:

  1. From the Home screen, tap on App Store to open it. 
  2. Tap on Today tab at the bottom. 
  3. Then tap on the user profile icon on the top right corner of the screen. 
  4. You should see the account details. 
  5. Scroll down to the Available Updates section. 
  6. Tap on Update next to the app to update individual apps.
  7. Tap on Update All to update all apps simultaneously. 

After updating all apps on your iPhone XS, reboot your device to allow proper implementation of changes on the apps and refresh your system simultaneously.


Fifth solution: Uninstall then reinstall WhatsApp on your iPhone XS. 

If your WhatsApp that keeps on crashing after performing the preceding procedures, you may need to uninstall then reinstall it. Stubborn glitches dwelling in the internal layer of the application may not be rectifiable by the previous tweaks. An ultimate fix for these types of problems would be to reinstall the faulty application. Reinstalling the app again provides a holistic approach as it removes all cached files saved in its system. This is the perfect way to refresh the entire app. Here’s how it’s done: 

  1. From the Home screen, tap and hold on an app icon until the icons start jiggling. 
  2. Tap the X on the app you want to delete.
  3. Select Delete to confirm the deletion of the selected app. 
  4. Perform a restart on your iPhone.
  5. After the reboot process is done, open the App store from the Home screen. 
  6. Tap on your profile icon then tap on Purchased. 
  7. Tap the Not on This iPhone tab.
  8. Select the app that you want to reinstall on your device.
  9. If you don’t see the app from the selected tab, try switching to All tab.

After a successful reinstallation of WhatsApp on your device, log in with your correct credentials and use it as normal to check if the issue has been resolved. 

ALSO READ: How to fix an iPhone XS Max that cannot make phone calls in iOS 13


Is WhatsApp still crashing on your iPhone XS in iOS 13?

The solutions listed above are known to be effective in dealing with similar issues on other apps that are suddenly crashing from an update. If none of these procedures is able to fix the problem and WhatsApp continues to crash on your iPhone XS, then you better have it escalated to WhatsApp Support already. They might be able to initiate a backend system refresh that could fix the problem permanently. 

Connect with Us

We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our troubleshooting page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Furthermore, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks.

Leave a Comment