iPhone XS Not Receiving Calls? Here’s How to Fix It

Your iPhone XS is brand new, but for some reason, you’re not getting phone calls—and that’s a problem. Whether calls are going straight to voicemail or never show up at all, this issue can be frustrating. Fortunately, it’s often caused by a simple software glitch or settings misconfiguration and can be fixed with a few steps.

Below are tried-and-true troubleshooting tips to help you fix your iPhone XS when it’s not receiving phone calls.


✅ 1. Restart Your iPhone (Soft or Force Restart)

A quick reboot can fix minor glitches with the Phone app or network services.

Soft Reset:

  • Press and hold the Side button and Volume Up or Down until the Power off slider appears.
  • Drag the slider to turn off the phone.
  • After 30 seconds, press and hold the Side button until the Apple logo appears.

Force Restart:

  • Press and release the Volume Up button.
  • Press and release the Volume Down button.
  • Press and hold the Side button until you see the Apple logo.

✈️ 2. Toggle Airplane Mode On and Off

This refreshes your cellular connection and can resolve minor signal issues.

  • Go to Settings > Airplane Mode, toggle it on, wait 10 seconds, then toggle it off.
  • Wait for your iPhone to reconnect to the network and try receiving a call again.

🔇 3. Turn Off Do Not Disturb and Call Forwarding

These features can silently block or redirect your incoming calls.

Disable Do Not Disturb:

  • Go to Settings > Do Not Disturb.
  • Make sure it’s turned off.

Disable Call Forwarding:

  • Go to Settings > Phone > Call Forwarding.
  • If it’s enabled, tap to turn it off.

Then try calling your iPhone from another device to see if the issue is resolved.


🔄 4. Check for Carrier & iOS Updates

Outdated software or carrier settings could prevent calls from coming through.

Check for Carrier Settings Update:

  • Go to Settings > General > About.
  • Wait a few seconds—if an update is available, you’ll be prompted to install it.

Check for iOS Update:

  • Go to Settings > General > Software Update.
  • If available, tap Download and Install.

🌐 5. Reset Network Settings

This will reset all your network-related settings without erasing your data.

  • Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
  • Enter your passcode and confirm.

Your iPhone will restart. Reconnect to your network and test by making a call.


🔄 6. Remove and Reinsert SIM Card

A misaligned or damaged SIM card can cause cellular issues.

  1. Turn off your iPhone.
  2. Use a SIM eject tool (or paperclip) to remove the SIM tray.
  3. Gently remove the SIM card and reinsert it.
  4. Turn the phone back on and check if calls are now coming through.

☎️ 7. Still Not Receiving Calls?

Try these final steps:

  • Test with another SIM card: If a different SIM works, your original SIM may be faulty.
  • Call your carrier: Ensure your line is active and there are no outages or account issues.
  • Contact Apple Support: If the issue persists, a hardware problem (like a faulty antenna) may be to blame.

Leave a Comment