Hello Apple fans! This troubleshooting article answers some of the common issues on the #iPhoneX. We hope you’ll find it helpful.
Before we proceed let us remind you that you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Problem #1: iPhone X microphone stopped working after iOS 11.4 update
When I downloaded iOS 11.4 my microphone stopped working. I can’t hear people on phone calls, they can’t hear me, I can’t record voice notes in messages or on whatsapp & my headphones dont work when plugged in. I can’t record sound on videos either. I’ve tried rebooting my phone and resetting it to factory settings but nothing seems to work. I have tried all the suggestions on your website and nothing works. Am I better off installing a beta version of the software or should I book to see a technician in store first? Mikhail
Solution: Try restoring all information on your phone using an older backup, preferably one that was created before you installed an update. Here’s how:
- Connect your iPhone X to iTunes on your computer via a USB cable.
- Then, press and quickly release the Volume Up button.
- Press and quickly release the Volume Down button.
- Then, press and hold the Side button until you see the recovery-mode screen.
- Once iTunes gives you options to restore or update your iOS device, select Restore. This will allow you to restore the device to its factory defaults.
- Once completed, sign in with your Apple ID from iTunes to activate your device.
- Then, restore all of your information from a previous backup.
- Tap on Continue.
- Restart your iPhone X and check for the problem.
If restoring all data using an old backup won’t work either, that means that the problem is most likely hardware in nature. Make sure to contact Apple so you can have it repaired or replaced by them.
Problem #2: iPhone X stuck on Apple logo screen after using the device underwater
A few days ago I took my iPhone X to the pool in a seawag waterproof phone bag. I took a few pictures and recorded under water and noticed a little water inside so took my phone out, took the case off and it did not appear to be wet and just put it on the chair. When we were done and I tried to use my phone it had the flashing Apple logo. We tried restarting the phone and that didn’t work. We tried connecting to iTunes and updating and kept getting error 4013. I updated iTunes on my computer and tried again and it still wouldn’t work so i ended up completely restoring my phone. Fast forward to vacation. I decided to use the seawag case again because I assumed it was a software problem not a water problem since restoring it worked. I took my phone in the ocean with the bag and took some pictures and video. No water got in the bag but when I opened it, it was I don’t know humid? Moist? In the bag. I took my phone out and again had he flashing Apple logo. The phone was not wet. I don’t have my computer to hook up to here so I tried the whole rice thing in case it was water damage then read that doesn’t do anything anyways. Is there anyway to save it without having to restore it again?
Solution: I think you should seriously consider stop using that protective bag the next time you want to use your phone underwater.
For now, what you want to do is to ensure that your device is completely dry. It’s possible that the system may be overreacting to a small amount of moisture in the charging port. Wipe the phone dry using a clean, soft cloth. Afterwards, place the device near a source of indirect heat like the back of a powered on TV or computer tower. The extra heat should help hasten a bit the natural evaporation process. Be sure your device is located in a place that has room temperature for at least 24 hours. To allow easier evaporation of water molecules, make sure that that charging port is facing upwards.
Alternatively, you can use a low powered vacuum cleaner to suck moisture out from the charging port. If you have access to a portable vacuum cleaner that’s usually powered by a car’s USB port, that’s the one. When using it, be sure not to place the phone too close to the vacuum cleaner to prevent damaging the hardware. Hold your phone about two inches away with the charging port facing the vacuum cleaner for a few seconds only. Remember, your goal is to suck away very tiny specks of moisture so it doesn’t take much energy.
If you have a wireless charger with you, use it to charge your phone for a couple of hours. The extra heat generated during the charging session may help in the natural evaporation process.
If all of these tricks won’t work at all, then you need to do the previous trick that solved the problem — software restore.
Problem #3: What to do if iPhone X sound is distorted when using Facetime
When I call or answer the phone it sounds like paper is being balled up and I cannot hear a thing, FaceTime automatically goes into reconnecting mode and I have full bars with service from Verizon. When I’m facetime it makes the other party repeat over and over or makes them go in slow motion with a deep and creepy voice then either they can’t hear me or I can’t hear them.
Solution: Does the problem only occurs when using Facetime app? If yes, then you should consider doing these troubleshooting steps:
- Restart the phone.
- Force quit Facetime app.
- Ensure that you have good internet connection.
- Switch to strong wifi network.
If the problem occurs regardless of apps and not just Facetime, the issue is most likely connectivity related. Be sure to do the following:
- Restart your iPhone X.
- Ensure that you have good internet connection.
- Switch to strong wifi network.
- Clear your iPhone X network settings.
- Factory reset.
Engage with us
If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.
Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.